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Holland America Westerdam

57 reviews
Traveller (49)
Common Areas (1,313)
Dining and Bars (444)
Itineraries for this ship


Passengers: 1,964   |   Crew: 800
Passengers to crew: 2.46:1
Passengers to space: 41.9:1
Launched: 2004   


  • Deck 1
  • Deck 2
  • Deck 3
  • Deck 4
  • Deck 5
  • Deck 6
Additional decks
Deck 1 layout
  Interior Stateroom (J)  
  Interior Stateroom (K)  
  Large Ocean-View Stateroom (F)  
  Large Ocean-View Stateroom (D)  
  Large Ocean-View Stateroom (C)  
  Large Ocean-View Stateroom (DD)  
  Large Ocean-View Stateroom (E)  
Guest Services
The Main Stage
The Atrium


Cabin size: 212 - 359 sq. ft.
Connected rooms: 110
Accessible rooms: 0
Maximum passengers: 4
Number of cabins: 495
Traveller rating
  • 25
  • 15
  • 9
  • 5
  • 3
Time of year
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rlaminack wrote a review Jun 2020
Dallas3 contributions
I’m afraid I can’t urge you strongly enough NOT to let Holland America have any of your money. They cancelled our cruise, and after months of frustrating effort, we still do not have our refund. Poor communication, poor customer support, and the only response we got was deceptive. You can’t call them, and they won’t call you. Lowest rating possible.
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ITomm wrote a review Mar 2020
Edithvale, Australia72 contributions11 helpful votes
It was a 29-Day Cruise: Starting Shanghai and taking in Japan, Okinawa, Taiwan, Philippines, Hong Kong, China and culminating at Tokyo, Japan. Altogether there were some 15 Port stops. The "trap" is that you save up to pay for the cruise and only after you have paid the deposit or booked in for the cruise do you find out what onshore excursions are available through the Shipping Company. Basically you have three choices at each Port. 1). Use a Shipping Company pre-planned Excursion. 2). Book your own "private" excursion through a NON-Shipping Company organisation, or 3). Getting off and going it alone. The more confident and experience took option (3). Taking option (2) meant that if your return to the ship was delayed (due to heavy traffic, taxi breakdown etc.) then the ship leaves without you and it is up to you to fly to the next port to meet up with the ship. Option (1) is the safest option but also the most expensive. And many Shipping Line onshore excursions cost over USD $100 each and up to USD $450 each. Do the maths - an excursion at each Port for a couple is USD $200+ multiplied by 15 Ports equals between USD $3,000 and up to USD $13,500. Too, it makes for an hectic "holiday". For example, the trips to the Great Wall of China left the ship at 5:00 am and returned around 8:00 pm. You justify the cost by telling yourself that "You're only here once". What we found annoying was that before booking you aren't told about "Shuttle" services at each Port! - or at which Ports there are none available! At most of the Ports there was a FREE shuttle bus service which took you to a drop-off point usually at a known tourist site, usually somewhere central in the nearby city. The shuttles went backwards and forwards usually hourly. Admittedly they didn't go to the further away, obscure and/or popular tourist sights - it was up to you to leave the shuttle bus and either get a further tour, a train or bus or walk to sights. Doing this saved you a fortune! Now, about the ship, the Westerdam. This was our third cruise (in total we have done some 100 days afloat) on a variety of cruise ships. Each cruise company has its pros and cons. The Westerdam's (Holland America Line) biggest setback was the buffet food service - we found that dishes were slow in being replenished, many dishes were "not hot", not cold but still not the right temperature we wanted. Annoyingly, the Promenade (which most ships use for you to exercise and walk around the ship was now blocked-off at one end (they had added more Cabins and used the Promenade deck to do so). Fortunately they had retained the "Happy Hours" where alcoholic drinks are available at a rate where you buy one and get another of the same for USD $1.00 - which is a great saving if you are a drinker. We had a Balcony - it is twice the price of an Inside Cabin (which has no windows) but even though we used the actual balcony sparingly it was a psychological "must have" for us. Not only is a Balcony a bonus for sight-seeing when you arrive or depart a Port or if you cruise along a coastline but it allows you to walk out from your cabin at will and "feel" the breeze, watch sea birds, fishing boats, other cruise ships and the stars. The staff are always amazing and it is a pleasure to get to know them. Lastly, we believe in personally tipping the staff which are "important" to us. Holland America (like most Cruise Ships) charge a daily surcharge (usually around USD $12-$15) for EACH passenger, which they charge you at the end of the voyage - on a 30 day cruise for a couple this adds up to USD $720 extra. We always visit the Service Desk on the first day and opt-out of this charge (it has to be on the first day). Careful though, if you decide to do this, some longer voyages have an itinerary which is broken into "Sections" and you need to opt-out on the first day of each section or you will be charged. Opting-out is a bit of a "will I or won't I?" situation - on one hand opting out and tipping a few special staff only, saves you a fortune BUT on the other hand the Surcharge "is supposedly" collected from all passengers by the cruise line and is "meant to be" combined and distributed amongst ALL the crew. It is your choice to make. So overall, the Westerdam was more than OK but the cruise and onshore tours, which is the responsibility of the Holland America Company, were unexpectedly overly too expensive and literally doubled the cost of the voyage.
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1 Helpful vote
PerryDougherty wrote a review Mar 2020
2 contributions
Excellent run ship and staff. Very professional and friendly. Never felt crowded and always plenty to do when not on excursions.
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Leonid F wrote a review Mar 2020
San Jose, California2 contributions
Cruise was very nice (base don the location and stops). Minimum time at the ship. Price is a pretty high, especially for the low end alcohol (no high end at all on the ship). Recommending for locations and sightseeing, strongly advised to bring your own booze!
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272staceyr wrote a review Feb 2020
Cincinnati, United States8 contributions1 helpful vote
This cruiseline and ship were perfect for me...it was my 2nd ever cruise, and 1st time to Alaska. They handled everything! SO glad we did the land and sea cruise, with the trip to Denali, which ended up being my favorite part! This was the most amazing 10 days of my life....you can't beat it. The service on the ship was wonderful, very clean and luxurious. The entertainment was great as well! loved the house band in the blues bar especially!
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