What variety of beer do balbirnie have on draught and also what bottled beers do they serve at weddings
I personally feel your comments made to a local lady celebrating her 35th wedding anniversary were horrible!
I fully support dawn t on this and feel your response is condescending in the truest sense of the word, you appear to show an attitude of patronizing superiority when you state, " Balbirnie's Snr Manager in charge of Guest Services, has already gone a country mile to do everything possible to exceed what any logically thinking guest would consider as truly wonderful service"
How dare you? this part of your statement, "logically thinking guest" is an insult to dawn t and your lifeline in your chosen career, hospitality - GUEST SATISFACTION! What gives you the right to be this demeaning and make such an arrogant statement ?
When you book the Orangery at 8-00pm you expect the Orangery at 8-00pm and not pathetic excuses on one's special night saying you were busy. As dawn t specifically points out, you weren't busy/fully booked when she arranged their anniversary event.
Is it the fact dawn t is simply a local lass spending what could be classed as an inconsiderable amount of money in your establishment in comparison to the larger parties, that she is relegated to second/third class service whilst the larger groups receive a better class of service, I hesitate to use the words first class as it doesn't apply unless every guest is satisfied and, as this event experienced by dawn t shows, that was not the case.
This response is purely my personal opinion at the way you have handled, or mishandled this complaint. I hope you do host dawn t again, should she choose to visit, and get it right next time.
Lastly, ponder this, most people get married once. But after that they celebrate that event annually, perhaps you need to consider this as a more important, and consistent, alternative revenue stream than you currently seem to.