Hi, I am currently in the resort, what I would like to know is why are pretty much all the bar and waiting staff so rude and ignorant? I have been trying to work it out but I just can't put my finger on it? Also... how difficult is it to serve ice cream in the form it is meant to be served, I have always used a spoon but apparently here you have to use a straw?
We are always available to listen to any suggestions and it is much better if you are still in our hotel, we assure you that we will take the necessary measures on the matter and we are at your orders.
Mr ceo macros please answer these people's questions promptly or is it that your staff are now taking guests for a ride .your standard must not drop in order to make profit.
Get an answer from Occidental Caribe staff and past guests.