I wondered why its taken almost a year to comment on this hotel! Standards could have changed considerably since you posted your review.
We will always reply to any comments/feedback at the time this are bought to our attention and this are very welcomed. Sometimes we cannot satisfies all our guests with our reply away from tripadvisor and sometimes although our reply and gestures of goodwills are accepted and agreed at the time, only for some to comeback a year later wanting to change the agreement made at the time and going to tripavisor when we refuse. I hope this makes sense thank you for your question.
That comment wasn't meant to be about your review. It was a newly posted one about the Mcdonald Alveston posted by someone who stayed last Christmas and I thought it was unfair to review a place (very poorly) when it was so long after their visit.
I actually posted this the day I got back which was less than a month ago! Don't quite understand why you think it was a year ago?
Get an answer from Macdonald Alveston Manor Hotel staff and past guests.