My wife and I plan to spend a week at your hotel in the first week of May this year. We are senior citizens. My wife is suffering from a back problem and has limited mobility, and will be spending most of her time in the room. Accordingly, I request you to suggest a room which has a balcony with a good view, preferably a pool view. Also, if the room is near a lift, and near the dining area, that would be desirable, but still have a good view as suggested above.
Please suggest to me a room in a suitable category upto Royal Premiere Room. I understand that you have a new wing. I would request a room in that, if it meets the above requirements.
Please let me have your quote accordingly so that I may make the payment for the booking.
Dear Mr Malik,
Thank you for choosing the Leela palace for your upcoming visit to the city of Gardens , we already see your reservation processed for a Deluxe room arriving on 30th April and considering your request we will be happy to place a complimentary upgrade for you to a conservatory room which is very close to the elevators and comes with a Balcony.
This particular category of room looks to the central gardens of the hotel and will be most comfortable for Mrs Malik.
Royal premiere rooms are located in new wing but are a long walk from the elevator.
Front office manager
Get an answer from The Leela Palace Bengaluru staff and past guests.