To whom it may concern:
I understand NOW that the hotel was under construction. Sincerely it's not my concern that you work or don't work with Priceline. The issue is that I booked through Priceline and if your hotel is going to be advertised there, you SHOULD have control of what they list on their website.
This was NOT obviously overlooked by us as mentioned on the email. If we would have known, and if the renovation was clear as when booking the night, NOT on the fine print as you say it was mentioned once the reservation is done, it would have been a different story.
We DID NOT decide to stay in the hotel for another night, we were obligated to stay; when we asked to be transferred, Priceline said that the hotel had already charged our second night, and that you wouldn't reimburse the second night. We refused to pay another night at a different hotel when the one was already charged. Later we find out when checking out that the second night hadn't been charged, in fact, we had to pay for it right then and there. Every single time we book through Priceline, we pay in advance (and we paid in advance). At this point, we don't understand why we were charged for the other night when checking out.
I don't believe you are transparent about your renovations. If you where, this would be advertised AS YOU MAKE THE RESERVATION, not after the reservation has been confirmed and under the fine print (per your responses)
Completely agree. I went theee with not having this information available before booking !
Extensive reconstructions with plenty of dust and extensive chemicals scent filling the lobby as well as the poorly looking rooms, as an understatement. The chemicals odor is so strong and fills the room, lobby and corridors , it raises serious health concerns.
The front of the hotel is very not appealing to the eyes of the guest with holes at the sides of the staircases and front wall not painted, bare metals with rust decrease the willingness to go inside.
Get an answer from The Mimosa Hotel staff and past guests.