I see the airport shuttle info on the website says just go to the 2nd level of the airport. Could I get some more specific directions as to where to find it?
When you get to the 2nd floor you will see large signs on the posts telling you specific areas of what stops where busses, taxis, uber, shuttles etc. Also, put this number in your phone (305)634-5000 (It is the hotel phone number and you can call and ask how long it will be)
All I can tell you is that it took us over one hour after we found the sign for the shuttles to get the hotel to confirm that the shuttle was on the way. After going around in circles I do not remember exactly which level they are on. Sorry
Yes, all of the hotel shuttles pick up from the curb on the second level. After you pick up your luggage in Baggage Claim, ask a airport employee where the closest elevator is (if you don't spot it). Embassy Suites says their shuttles swing around the airport for pick-up every half hour, but we have sometimes waited longer than 30 minutes. The Embassy Suites shuttle is white with a green' E'.
Get an answer from Embassy Suites by Hilton Miami - International Airport staff and past guests.