I will be at this hotel with our PEF Convention the end of the month and I am hoping and praying that the rooms look nothing like what I am seeing on Trip Advisor, If so I will be going to a different hotel. Please tell me they have cleaned things up.
Jerry C. Jobson PEF Delegate and Veterans Committee
Dear Mr. Jobson,
Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team with any specific concerns that you may have prior to arrival so that we can give you peace of mind. We look forward to welcoming you as part of the upcoming PEF convention!
Stayed here this past week. Roaches in my bathroom - got moved to a room that smelled like cigarettes. Dirty stains on the carpet, 1 large towel, elevators were not working properly. Very disappointed - won't stay here again.
I stayed there in August. Our room had a recently renovated bathroom and sparkling clean linens and comfortable bed with lots of pillows. A few things like wallpaper were dated. The staff was very polite, helpful and cheerful. It's very convenient for a convention.
I stayed there last month and found it very clean and well maintained. Rooms were large and we slept very well. I haven't looked at the photo so can't compare with what I experienced.
We just stayed there at the end of August. The room was fine. It was a standard room, nothing standing out but definitely clean and comfy.
Get an answer from Rochester Riverside Hotel staff and past guests.