Arrived on a Saturday afternoon in the pub.
A young girl explained that she had only just started working there in the last few days and it was her first time being left in charge on her own, and she hadn’t really done room bookings which is fine we all have to start somewhere.
She explained that the room we had originally booked came with a shared toilet, so we decided to pay the extra for an en-suite with shower and toilet.
At no point did anyone explain that the new room we had changed too, was directly above the pubs stage and that they had a live group on that night.
Room seemed fine apart from the radiator was not on so we asked for it too be turned on as no heat was coming through.
The young girl explained that her supervisor would be starting at 6:30pm and she would know how to turn the heating on.
We came back at 10:30 pm and still no heating was on and my wife was feeling the cold, so I went downstairs and spoke to another young girl who then spoke to the Manager (who we were told was away on holiday) and she said she’d put the booster on and that it would come on shortly.
The music directly below us from the group was in full swing by now and extremely loud, so no chance of getting too sleep as when the group finished at 11:10pm, the jukebox went on.
The heating never ever did come on despite being told several times that it would.
Whenever the toilet was flushed it made and awful noise and upon turning the shower on in the morning, it continued to keep making the loud grinding noise and there was an awful smell of drainage coming from the shower after use.
I went to mention this in the morning when we checked out, but there was nobody around in the pub downstairs, so I just left the key on the bar and left.
Would I stay again or recommend it to anyone? I will leave that too you to decide from my comments, but if you are a light sleeper, don’t mind being cold and don’t mind the smell of drainage, then staying in the Dovecot room would be recommended.
I booked my son and his partner in one room and my son-in-law into another room. Both rooms included breakfast. However on one day, the kitchen was locked and no breakfast was served. There was no explanation as to why there was no breakfast. Besides we had to get away for a day trip out.
Daughter and I stopped here on a loooong bike ride after getting soaked and cold crossing the moors. Staff were so helpful, placing wet gear on radiators and turning on the heating just for us. My intended light snack became a huge tasty helping of mince, dumpling, veg and gravy. Warmed, dry and fed we set off re-energised, thanks to bar and kitchen staff. Next time I'll book a room too.
Anyone considering staying in this establishment should look at the TripAdvisor reviews before booking. Guisborough unfortunately doesn’t have a lot of B&B or hotel options, particularly if you are hoping to stay within walking distance of the town centre, however, I would strongly recommend taking lodgings 10 miles away from Guisborough rather than waste any money or time in this shambles of a "hotel".
My family booked in for the weekend requesting 2 double rooms, on the mistaken assumption that these would have en suite bathrooms. Unfortunately, the Fox Inn has 2 double rooms without a private toilet. These rooms have a shower and sink in the double room but without any partition whatsoever. This is very strange and isn't suitable if friends/siblings etc sharing a double room.
I would suggest that if it is the case that the hotel cannot afford to provide a separate room for the shower, they could at least invest in a screen or curtain to cover the shower cubicle and allow for some privacy.
Realising this was the case my mother had tried to switch the bookings to rooms with en suite bathrooms which were actually en suite and not in the bedroom. By email the manager informed her that they only had one room available with an en suite for an extra cost to which my mother responded asking if they could book this room. The manager did not reply to confirm this amendment or update us on the price.
There was some confusion at being met with an additional £50 fee on arrival, the lady on reception telling us that fee hadn't been paid without explanation, where the rooms had been paid for already.
The confusion increased from inconvenience to an unpleasant experience due to the manager's reaction. Upon querying the fee which had not been agreed before our arrival the manager became very defensive and even threatened to call the police if it wasn't paid. It was a reaction wholly out of proportion with the situation and a very unpleasant experience.
The customer service here is, like the privacy of the shower and toilet facilities, sorely lacking.
Aside from that, I would also like to add that the carpets were filthy and that there were no wardrobes in the rooms my family stayed in- they were provided with a hanger on the back of the door, and the TV did not work.
It's really a shame that this place is one of very few within convenient walking distance of the town centre, because it has little else to offer.
we had booked all en suite rooms eventually after talking to the owner. When we arrived nothing had been changed so 2 couples had to share bathroom (OK). Then we had no remote for TV, our friends has a kettle that did not work. Then we went for breakfast to be told we couldn't have one as we had not pre ordered it????
We had been shown to our rooms by a member of staff and had enquired about breakfast and was told it was served 7-9 am. I feel that communication is a problem and we had a FAB night just a few let downs