I contacted Belum Rainforest Resort after seeing that they required group bookings of 10 or more (after nearly 9 months of Covid disruptions, I totally understood why!). The lovely Abby comminucated with me over whatsapp, was attentive, responsive and really great at catering to all my groups needs.
16 of us ended up staying for the 3d/2n package is the Azlani rooms which were beautiful, with seriously comfy beds (we are planning to come back again though to try out the 18 person villa!).
The staff at Belum made our stay so enjoyable, the food was plentiful and delicious, Wy and Abby were always around to answer any of our questions and despite some of the resort being closed for renovations we still had a wonderful time in the large dining hall and using one of the villa's pool. Abby even went out to secure me a birthday cake for one of our friends, complete with staff singing happy birthday as well.
Our excursion day was spent largely in torrential rain, but Raul and Hafiz were excellent guides, informative and caring (especially with some of our leech episodes haha) and did a wonderful job out on a wet boat all day despite not feeling great themselves. We loved our bamboo rafting and will definitely be down to come back and enjoy the beautful views from the pool and sunset decks in some sunnier weather. We also learnt about their beehives and got to taste the honey.
This resort is gorgeous, our rooms were modern and well maintained, the resort has lots of places to explore, it feels like you're still part of the jungle without the creepy crawlies and 'roughing it' you sometimes have to experience, and the packages they offer are very reasonable for such a lovely spot.
Thanks Belum team - us teachers from Penang will definitely be back again!
The staff was very helpful, beautiful room and great restaurant. The swimming pool gives you a nice cooling down with a beautiful view. We had the all inclusive option, which was really great. We enjoyed local Malay food and drinks. We had an interesting excursion in the rainforest, which was a little bit shortened due to the virus, but still very interesting and relaxed. Due to the corona crisis we had to leave the country, but next time we certainly would visit the Resort again.
Nice resort in the middle of nowhere.... rooms are big and comfortable ... nice swimming pool... two restaurant and none is good... no alcohol, no beer... you can have beer just at the bar... if the waiter is there!
Nothing to do except a couple of tours.... two days are more than enough
The service was good, as was the food, and the boat trip into the jungle was excellent. We particularly enjoyed the very good local food. We also enjoyed swimming in the pool and the views were great. The hotel was very quiet when we stayed there, and the staff were lovely and helpful.
On the downside, it was all rather run down and poorly maintained. A lot of the design is very ugly, with huge steel ramps seeming to go nowhere. Several lights were not working, including those on the landing outside our room so we had to grope our way back to our room in the evenings.
The building was of concrete, and indeed the entire room seemed to be made of concrete too, including the bed. Do immediately that you arrive ask for the mattress topper to be fitted to your bed or you won’t get a wink of sleep. The two good things about our room were the view of the lake and the space. The bathroom is large, although you may stump your toes on the concrete step into the bath. I’m not a fan of Bauhaus style so I don’t think I could ever get to like this place, but you have to appreciate that it is in a jungle, facilities may be limited, and at least the staff did everything they could.
We had the Meranti suite with a master bedroom, verandah and 2 bedrooms aside. Perfect for a family. Beautiful views. Marvellous pool and view. Resort is Halal, so no drinks during diner of in bar. The beds are rather hard mattresses. Overal a lovely experience.