Paid for a sea view or garden view, got a ground floor room facing trees with a road behind. One of the beds had springs sticking out and air con wasn't working. Wouldn't move us to another room because they said they had closed down most of the hotel as it was end of the season. They were quick to sort out the bed and and air con. The room was cleaned well every day.
We travelled at the end of Oct into first week of Nov, everything is closing, no reps on hand to help and receptionists unhelpful. They actually closed the hotel the day before we left and transferred us to their other hotel but the room wasn't ready! Really inconvenient when you have to pack early and have wet clothes to dry and took up valuable daylight time as the sun sets at 5:30pm.
Apart from the receptionists, the staff were really friendly and nice. Food and drinks are expensive at the hotel and you need to either get their shuttle bus, the normal bus or hire a car, there isn't anything around there apart from a handy kiosk over the road which was lucky as we arrived late and needed water.
The food was average and there wasn't any greek food apart from 'greek corner' which had dolmades, olives and a few other bits.
The private beach leads out to a very rocky sea entrance, my children didn't enjoy swimming there.
Overall, not impressed.
We stayed here at end of the season and a great location, a very good room rate and very friendly staff although having left a 5* hotel in Kolymbia, there was a huge difference between that and this 4*.
Just arrived back from a fabulous week in rhodes could not of asked for better weather.
Hotel was really nice the pool area was amazing.
Throughout the week it was quite as it was the second to last week.
We Lao found that there were more German then English staying which was no problem to us.
The staff were very friendly.
The hotel had a small shop but rather expensive we used the lite shop behind the bus stop across the road from the hotel.
The hotel is in the middle of no where and offers a shuttle bus to Rhodes town for €6 return.
We found the food rather boring and not very warm all week. I found that along of the food had an unpleasant distinctive taste to it.
Over all the room was good with fab views.
I would stay there again.
The staff were very nice, professional and hospitable - we were mainly looked after by Eleni
The bar tender at the poolside, Irini is also very nice
The food is delicious with various of dishes to choose from
The receptionists were helpful in telling us information on how to get around
The hotel is in the middle of nowhere so if you're looking to go to town at night, best to get a car rental. There are no restaurants or bar near it so you'll have to just go to the hotel bar where drinks are really expensive.
The hotel is a bit outdated. They need to upgrade their AC because it looks like it's still from the 1980s. It works, but sometimes it's not very reliable.
The pool is freezing cold
There is an access to a private beach BUT you'll have to rent the sun beds for 3.50 euros
We found a cockroach in the toilet - this means the cleaners has to be mindful of that
Wifi is only free in the communal areas. If you want wifi in your room, you'll have to pay
The spa - we were given a free 15 mins massage voucher however, we were not told that it's only valid for the first 2 days of our stay. Since we got busy exploring Rhodes, we were not able to use it.
Defo not 4 star more like 2 , paid for a sea view got a family room 3 blocks away and what felt like under ground no view,complained next day and was given a much better actual sea view , pool freezing , sun beds dated , food appauling , we didn't eat there, middle of nowhere so had to taxi or bus which 4 trips is time consuming and pricey,air con barely worked at all in both rooms we had , NO tea or coffee in rooms just kettle and cups, fridge useless , sunbeds dated , wasps attack when eating everybody outside , staff in bar fantastic tho best thing about kresten palace , we will not be returning