Date of stay: August 2019Trip type: Travelled as a couple
We stayed over the course of 4 nights and I am pushing myself to give an average review. Upon check in the staff have a tough time to assist you due to a simple design flaw in the hotel, the open lobby means wind blows their paper all over which on each occasion have staff problems I don’t envy their daily check ins.
As for the room cobwebs visible in the room and a damaged wall that had been repaired but not fully covered, torn and damaged corridors on our floor and a great balcony that would have been great to just enjoy the view relax and watch the sunset but you guessed it nothing to sit on. We had a late meal on our first day in the restaurant opposite reception food was average and to be honest I paid a fifth of the price at a beach hut 5 days later and had a much better quality meal.
The main restaurants ate in twice and on both occasions found the staff constantly distracted and lacking in service. In the end we had to ask them twice to take our order after having had to ask just to get a menu, if you sit down in a restaurant would be a standard to approach the guests.
The pool area is the best thing about the hotel very creative and nicely done but again staff in the area is never very present. Definitely a theme, upon check out I asked as I had done for a bill on two previous occasions and it seems to be such a big deal to get a printed bill of my stay. I approached one member of staff who said he needed to check with his manager, for a bill? Then as he disappeared I was approached by another staff member if I needed help who proceeded to print out the receipt information of me.
All in all it was chosen on location mainly, I wouldn’t stay there again and they need to work on their staff service levels.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from gmsecsrpe, Public Relations Manager at Swiss-Belresort Pecatu
Responded 29 Aug 2019
Dear MalcY2017, Warmest greetings from Swiss-Belresort Pecatu. We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Swiss-Belresort - Pecatu – Bali. It is with regret to learn that you had to go through an unpleasant experience that you found. We do apologize for the inconvenience caused. Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was certainly not the standards which we normally aim at Swiss-Belresort Pecatu. I personally thank you for taking the time bringing this matter in to our attention and we surely hope to have the opportunity of providing a better service to you whenever travels brings you back to Bali Best Regards, Guntoro Purnomo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC