Before I decided to book this resort, I read many reviews. Many bad, many were great. I booked this resort, and this was my experience:
From the minute my son and I walked in, we were treated awesome by Frankie. We were offered juice while checking in. He took care of all our needs. Since we rolled in around 8:30am and check in is at 3pm we had a chance to attend Sunday Service were we joined the local congregation for lunch. When we came back to the resort, I found out that management was super kind to let us check in early since our room was ready. We settled and immediately went snorkeling. Now onto ratings:
Front desk: always helpful and friendly. For those complaining about how they are not rushed to cater to you: they will always help! And in a timely manner, not big city rush manner. They took care of my transfers, dinner show and internet questions. If you decide to buy internet package, always re-log in, I had problems and was getting frustrated but the friendly staff called the manager who helped me and had NO further problems! Don’t get mad, just ask!
Room: Our room was spotless & very well kept, I love the fact that the resort took the time to add a twin bed for my son, even though we planned to sleeping on the king size. The room also had an outdoor shower to rinse off sand and the tub in our bathroom had a clothes line for bathing suits!
Microwave, fridge and glasses are provided. Alisa made sure our room was spotless when needed, and stocked. For people complaining about ants by the patio door... hmmm it’s a resort surrounded by nature, not a white room 😜 save $15 in resort credit if you skip room service per day, that can get you a couple of cooks lager!
Restaurant/Bar: all day limited items and specialties for certain times of the day, but overall a great selection, we loved the pizza & the hamburgers! Friendly and fast service! Advice: you need to walk up to bar area to place your orders, don’t sit and wait and then complain!!
Pool area: good enough for kids & to sun bathe, but with the gorgeous lagoon just steps away.... why would you be by the pool?!
Activities Hut: all the fun you need!!! I signed up my son for the night snorkeling: he loved it!
Crab hunt & races: super fun! It was our first time and we had a blast! You can also borrow snorkel equipment, wet suits, kayaks, paddle boards and towels here. For some reviewers that bashed the equipment: they do have some older equipment but they also have newer and you can always ask for something different, Mariah, Daisy and the rest of the staff are always smiling and there to help you out!
Gift shop: you seriously have all your basics here without the need to step out of the resort. Snacks, wine, beer, trinkets, sunscreen and great staff.
Beach/grounds: amazing beach!!! Beautiful setting to drink coffee early in the am, and beautiful sunsets! Snorkeling is awesome and we got to see a lot of fish, eels, and stars. With low tide is awesome to go and explore the tide pools. The staff takes care of the grounds all the time, I never once saw trash on the walkways/beach.
I cannot wait to go back to Rarotonga, and I thank the amazing staff at the Rarotongan for making our first time there unforgettable. Frankie I love your smile & humor!!! Daisy, save a giant yummy guava for me! Alisa, don’t ever change how warm and thoughtful you are. Mariah, you are such a hard worker & a great mom. And apologies for all the names That couldn’t stick to my head, but my bar managers, thanks for that lime wedge & salt for my lager without even asking! You absolutely rock! You make the memories for all of us traveling to your beautiful shores, you make the Rarotongan resort special 🥰
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC