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All You Need to Know About the Pool
at Thompson Beach House

Pool & Beach (40)
3 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... views. We spent the next few days lounging, enjoying the pool & beach, being "on vacation" and being served by Oscar &...
... everything was first class , food, staff, accommodations , pool , beach. There was basically no need to leave the property....
... service. The waiters and servers at the restaurant and pool were amazing. Alejandrina, Emiliano, and Samuel. Were...
Most popular question about the pool
I will be there next week. Just want to make sure will be able to go in the pool & sit out on the beach ?
Answer from Stefano Antoniazzi
Aug 2020 |
... considered our private beach. You can then sunbathe by the pool and you also indulge in pne of our 3 cabañas during the hot...
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Featured pool amenities
Outdoor pool
Poolside Bar
Water Park Off-site
Pool / Beach Towels

Reviews that mention pool

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Pescadoroloco wrote a review Sep 2020
Babylon, New York2 contributions
We stayed at The Thompson Beach Hotel for 4 nights in late August. From the moment we arrived we were treated like royalty. Traveling during COVID we were a bit worried about safety guidelines in Mexico. To our surprise & delight, we were greeted with big smiles, told they would wash our bags and deliver them to our room, they pointed to pads to wipe and clean our shoes, took our temperature and asked us to sanitize our hands. We instantly felt safe, relieved, and new we made the best decision to travel. The front desk, concierge, housekeepers were friendly, helpful and most importantly had constant smiles. Our ocean front suite was amazing, beautiful views. We spent the next few days lounging, enjoying the pool & beach, being "on vacation" and being served by Oscar & Balthazaar. Wow, these 2 are amazing. It was such a pleasure to be greeted by them each day, they remembered our names, our routine, what we like to eat and did everything possible to make our vacation perfect, and they did. We loved our stay so much, we booked Thanksgiving w/ our family. My sister, booked a trip in October to the Hotel as well. Go! Enjoy! Absolutely amazing. J&K
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Date of stay: August 2020
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Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Stefano Antoniazzi, Other at Thompson Beach House
Responded 4 weeks ago
Dear Guests, what a wonderful review! We are so thankful to read your comments about your recent stay at Thompson Beach House. We always treasure all our guest and visitor comments which help us to to share your wonderful reviews with the entire team, especially with Oscar and Balatazar, along with to improve and keep our product, faciities and service at the highest level possible. We look forward to welcome you back in a couple of months. Kind regards, Stefano Antoniazzi - Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henry Charles wrote a review Aug 2020
Washington DC, District of Columbia54 contributions17 helpful votes
+1
I stayed here for 5 nights everything was first class , food, staff, accommodations , pool , beach. There was basically no need to leave the property. Everything was reasonably priced. Igor , Sauri, and Carlos took care of all my needs. Nadia at the front seat was amazing. Tequila tasting ever evening at 6 pm. I will be staying here again. The rooms were huge and most over look the pool and ocean.
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Stefano Antoniazzi, Other at Thompson Beach House
Responded 4 weeks ago
Dear Guest, we are so glad that you had a memorable time at our beach side boutique hotel and enjoyed all the facilities and service throughout your stay. I will surely share your comments with the entire team, especially with Igor, Sauri and Roberto Carlos. We are proud of them and we hope to be your hosts in the near future when you come back to Playa del Carmen. Thompson Beach House is your new home in Mexico Kind regards, Stefano Antoniazzi - Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lakisha f wrote a review Aug 2020
New York City, New York106 contributions25 helpful votes
+1
I just left the Thompson Beach House after a 6 day stay. WOW is all I can say. Check in was quick and easy. We arrived early before check in time and our room was already ready. Hotel is immaculate they are taking all the precautions. Staff is very welcoming and extremely helpful. Leslie at the front desk has impeccable customer service. The waiters and servers at the restaurant and pool were amazing. Alejandrina, Emiliano, and Samuel. Were excellent. The hotel is a small boutique hotel with amazing views. In a great location that you can walk to everything. Plenty of restaurants & shopping at your fingertips. If you are looking for a beautiful intimate hotel with excellent customer service this is the place !!! I would highly recommend & definitely will be returning.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Stefano Antoniazzi, Otro at Thompson Beach House
Responded 22 Aug 2020
Dear Ms Lakeisha, Thank you so much for your kind comments! It was a real pleasure having you here at ours Thompson Beach House. Please make sure that I will pass your comments to all of our staff as I know that they will be glad to hear they were a part of your incredible vacations. We hope that we will be your hosts again in the near future. Best Regards Igor Radojkovic Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2005_4_For_Travel wrote a review Aug 2020
Redmond, Washington515 contributions58 helpful votes
+1
After many considerations our family decided to take a break of this current situation and we flew to Cancún. As soon as we landed in Mexico, we noticed the very adequate safety measures they were following.

We got to our hotel, shoe soles were disinfected, temperature was checked. Monserrat, Stefano and Roberto gave us a warm welcome and indicated us that we needed to complete some health questionnaires before we were directed to our room. Also Rafael and Leslie at the lobby, very friendly and helpful during our stay.

The room door had a sticker indicating that it had been sanitized and inspected. I have to say it was very clean and pleasant (did the white socks test)

No glasses, coffee maker, magazines in the room, but QR Code for restaurant menu.
Our towels and linens were changed every single day.

Beds were very comfortable. WiFi connection was fast. Room was quiet and has a nice view. Black out curtains worked perfect.

Balcony was spacious with a table big enough for having dinner. Also the couch was good enough for napping.

All the staff wore masks all the time. The level of care and safety was noticeably.

Beach furniture got covers changed. Seating spots were perfect for social distance.

Temp check before entering the restaurant.
Every single employee was beyond helpful and nice.

One night my husband and son were heading out to buy a otc cream for my son who is allergic to mosquito bites and was having a reaction. The nearest pharmacy was closed already and back at the hotel, Roberto said he could go to another pharmacy to buy the medicine for our kid 😌

We really had an amazing time and hotel staff helped us feel that we were in good hands.

We enjoyed the Tequila tasting at the pool bar and their cocktails as well. Our bartender Jonathan was amazing.

Breakfast is excellent, no wonder it was presented as one of the best hotel breakfast in the world by Condé Nast. Restaurant personnel was nice and friendly. Our compliments to Emiliano, Alejandrina, Balthazar, Arturo and Zaida.

City workers and hotel staff worked hard to keep the shore clear of sargassum.

Nadia, at the front desk, was our contact since we did our bookings. She gave us all the heads up about hotel protocols amidst COVID-19.

Also thanks to Samuel, Mary and Jasmin.

The hotel building is very welcoming and relaxing, but no doubt our Thompson friends kept us safe. We are back home, safe and well, after completing voluntary quarantine.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Stefano Antoniazzi, Other at Thompson Beach House
Responded 10 Aug 2020
Dear Guests, we are thrilled to know that you had a memorable vacation and mostly that we were able to fulfil with and exceed your expectations considering the ongoing contingency. Rest assured that all your comments and compliments towards our coworkers will be delivered and shared with each one of them. It fills our hearts with joy to know that we could make such a difference between a good stay to an amazing stay. We surely cannot wait to welcomeing you back to Playa del Carmen in the near future and be your hosts again. Kind regards, Stefano Antoniazzi - Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jennel G wrote a review Aug 2020
Las Vegas, Nevada35 contributions12 helpful votes
If you are looking for a romantic and quiet getaway... NOT it!

They allow people eating lunch to use the pool And cabanas. They drop Their children to swim !

We won’t be staying another night!
Maybe , try a reef for adults only!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Stefano Antoniazzi, Otro at Thompson Beach House
Responded 6 Aug 2020
Dear Guest, Thank you so much for your comments, we are so sorry to hear that your experience was not as expected. I would like to share with you that we have 2 properties: Thompson Playa del Carmen (Adults-Only) and Thompson Beach House (family oriented). Unfortunately due to the contingency, our Adults-Only property is closed until further notice and we are only open at the Thompson Beach House We trust that you can come back to experience our second property located at Calle Corazón, 3 blocks away from the Beach House. Kind Regards, Nadia Bolaños Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the pool

lakisha f asked a question Aug 2020
New York City, New York106 contributions25 helpful votes
I will be there next week. Just want to make sure will be able to go in the pool & sit out on the beach ?
Answer from Stefano Antoniazzi
Aug 2020 |
Dear Lakisha, the facilities at the Thompson Beach House are open with the exception of the beach as we are still in Orange Phase during the contingency, so that we are not placing lounge chairs on the beach facing the hotel; nevertheless we do have 3 sandy terraces and sunbeds inside our premises which can be considered our private beach. You can then sunbathe by the pool and you also indulge in pne of our 3 cabañas during the hot afternoons. I hope that I have clarified your doubts or please feel free to contact us for any further and updated information. Have a wonderful day. Regards, Stefano Antoniazzi- Front Office Manager
1 vote
Shannon K asked a question Feb 2019
Green Bay, Wisconsin42 contributions11 helpful votes
Are the plunge pools heated?
Answer from Michael B
Mar 2019 |
NO but not cold
0 votes
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Answer from Carlos Carreon
Mar 2017 |
Hi Schroedee79! We do have Paddle Boards for rent at the Beach House. The Panoramic View King has a tub into the bathroom. The Beach House Panoramic Balcony Suite is the only one with the plunge pool on the balcony. Please let me know if there's anything else that i can assist you with. Carlos Carreon Hotel Manager
0 votes
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Answer from Carlos Carreon
Jan 2017 |
Hi Redkip, We are the same Hotel, however both buildings are different experiences. Our Beach House is an ocean front property with his own restaurant and just 27 suites. The Main building has all the energy from Playa del Carmen with a beautiful rooftop and two restaurants and 92 rooms. Staying in one or the other is going to give you the chance to enjoy both properties. Regards, Carlos Carreón Hotel Manager
0 votes
Answer from dixiesweetheart
Mar 2017 |
The 2 locations are just a few blocks apart, so a very short walk. Between the 2 properties it is much quieter and laid back than the 5th Ave location so it just depends what you are looking for but please don't miss spending some time at the rooftop pool. It's awesome!
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