We stayed at The Thompson Beach Hotel for 4 nights in late August. From the moment we arrived we were treated like royalty. Traveling during COVID we were a bit worried about safety guidelines in Mexico. To our surprise & delight, we were greeted with big smiles, told they would wash our bags and deliver them to our room, they pointed to pads to wipe and clean our shoes, took our temperature and asked us to sanitize our hands. We instantly felt safe, relieved, and new we made the best decision to travel. The front desk, concierge, housekeepers were friendly, helpful and most importantly had constant smiles. Our ocean front suite was amazing, beautiful views. We spent the next few days lounging, enjoying the pool & beach, being "on vacation" and being served by Oscar & Balthazaar. Wow, these 2 are amazing. It was such a pleasure to be greeted by them each day, they remembered our names, our routine, what we like to eat and did everything possible to make our vacation perfect, and they did. We loved our stay so much, we booked Thanksgiving w/ our family. My sister, booked a trip in October to the Hotel as well. Go! Enjoy! Absolutely amazing. J&K
I stayed here for 5 nights everything was first class , food, staff, accommodations , pool , beach. There was basically no need to leave the property. Everything was reasonably priced. Igor , Sauri, and Carlos took care of all my needs. Nadia at the front seat was amazing. Tequila tasting ever evening at 6 pm. I will be staying here again. The rooms were huge and most over look the pool and ocean.
I just left the Thompson Beach House after a 6 day stay. WOW is all I can say. Check in was quick and easy. We arrived early before check in time and our room was already ready. Hotel is immaculate they are taking all the precautions. Staff is very welcoming and extremely helpful. Leslie at the front desk has impeccable customer service. The waiters and servers at the restaurant and pool were amazing. Alejandrina, Emiliano, and Samuel. Were excellent. The hotel is a small boutique hotel with amazing views. In a great location that you can walk to everything. Plenty of restaurants & shopping at your fingertips. If you are looking for a beautiful intimate hotel with excellent customer service this is the place !!! I would highly recommend & definitely will be returning.
After many considerations our family decided to take a break of this current situation and we flew to Cancún. As soon as we landed in Mexico, we noticed the very adequate safety measures they were following.
We got to our hotel, shoe soles were disinfected, temperature was checked. Monserrat, Stefano and Roberto gave us a warm welcome and indicated us that we needed to complete some health questionnaires before we were directed to our room. Also Rafael and Leslie at the lobby, very friendly and helpful during our stay.
The room door had a sticker indicating that it had been sanitized and inspected. I have to say it was very clean and pleasant (did the white socks test)
No glasses, coffee maker, magazines in the room, but QR Code for restaurant menu.
Our towels and linens were changed every single day.
Beds were very comfortable. WiFi connection was fast. Room was quiet and has a nice view. Black out curtains worked perfect.
Balcony was spacious with a table big enough for having dinner. Also the couch was good enough for napping.
All the staff wore masks all the time. The level of care and safety was noticeably.
Beach furniture got covers changed. Seating spots were perfect for social distance.
Temp check before entering the restaurant.
Every single employee was beyond helpful and nice.
One night my husband and son were heading out to buy a otc cream for my son who is allergic to mosquito bites and was having a reaction. The nearest pharmacy was closed already and back at the hotel, Roberto said he could go to another pharmacy to buy the medicine for our kid 😌
We really had an amazing time and hotel staff helped us feel that we were in good hands.
We enjoyed the Tequila tasting at the pool bar and their cocktails as well. Our bartender Jonathan was amazing.
Breakfast is excellent, no wonder it was presented as one of the best hotel breakfast in the world by Condé Nast. Restaurant personnel was nice and friendly. Our compliments to Emiliano, Alejandrina, Balthazar, Arturo and Zaida.
City workers and hotel staff worked hard to keep the shore clear of sargassum.
Nadia, at the front desk, was our contact since we did our bookings. She gave us all the heads up about hotel protocols amidst COVID-19.
Also thanks to Samuel, Mary and Jasmin.
The hotel building is very welcoming and relaxing, but no doubt our Thompson friends kept us safe. We are back home, safe and well, after completing voluntary quarantine.
If you are looking for a romantic and quiet getaway... NOT it!
They allow people eating lunch to use the pool And cabanas. They drop Their children to swim !
We won’t be staying another night!
Maybe , try a reef for adults only!