We stayed here recently for a family vacation. For what we paid we were unenthused at times. We had 8 people, 2 children (3 and 2 years old). We rented the three bedroom unit on the bottom floor. There was plenty of room for 8 of us. The patio was large and included a hot tub which was nice but after the 5th or 6th day we had issues with animals of some sort messing with the plants on the patio and making a large mess with dirt everywhere and it was never cleaned. The unit was seen by a cleaner once in our 8 day stay. We were told to keep our volumes down in the building upon arrival which we did (not easy with toddlers) but neighbors were loud at all times. We were told we’d be charged for needing more toilet paper and paper towels. We would be charged for getting makeup on towels and for damages to any bedding in terms of stains. If we were too loud after reminders we would be fined so be prepared for monetary consequences. The security was nice. And the location of the unit was unbeatable. The pool was dirty, missing tiles, not a clean glass, and not cool and refreshing as it’s on the roof and heated by the sun so basically bath water. We appreciated the help from our concierge. They arranged transportation to and from the airport. During our stay maintenance had to come out because our AC quit working in one bedroom but they were quick to fix it. Overall not bad but for a “luxury condo” we didn’t feel as luxurious as we have at other condos. We travel a lot as a family and will not be returning here at the price point they have.
Terrazas is absolutely amazing and I will be going back. Location can't get better than that, one block to 5th Avenue and 2 short blocks to the beach. Clean, service, new furniture, comfortable beds, water pressure, wifi, coffee, top of the line appliances. The only complaint I have is in the pool area. We were there 5 days and the hot tub was one day super hot, burning hot, another day it was super dirty, the pool glass needs to be cleaned. Other than that, this is the perfect location and Happy Address service, Bea in reservations and Oscar our concierge, super friendly and helpful. Definitely recommend!
We got 2 apartments one on the third floor with two rooms ( one room had a giant king bed, the second room had a twin bed and a single, and the living room had a pull out queen bed) it also had a hot tub/ jacuzzi!The one on the first floor with one room ( the room had a giant king bed, and the living room had a couch big enough for two people to sleep there). The pool was on the roof and over looked the ocean it was amazing. Then they also had a gym that was nice. The location was perfect, the beach was only 2 blocks away and 5th street was only one block away everything was close and accessible. Definitely not a choice you'll ever regret.
We shared a 3bdrm condo with friends. It had a large patio overlooking green space. The condo wasn't huge but perfectly fine for the 5 of us. Right between 5th and the beach. Restaurants everywhere, Oxxo on the corner and a grocery store in walking distance/40peso taxi ride.
The arrangements were made easiliy through Latido de Mexico management company. They responded to emails very quickly.
The roof top pool was beautiful but a little grubby. The glass windows surrounding the pool were spotted with splashes and not pretty to look through. We were there 9 days and they were never cleaned. The pool itself appeared clean though. We took portable music, drinks and snacks to the pool most days. On Easter weekend we were not allowed to have any food or music. Fine but there was no advance notice.
Stayed in a 3 Bed 3 Bath with 8 of my friends from University for Spring Break, and the place was absolutely stunning. The room was spacious, clean, comfortable, and came with lovely outdoor Patio, kitchen, and jacuzzi and the building also came with gym and rooftop pool with an amazing view. The people working there were friendly and helpful at every turn, and the cleaning service was immaculate. It is a short walk to the beach and to all of the restaurants, shops, bars, and clubs in Playa del Carmen around 5th avenue and we could not have asked for a better location. Our concierge Israel was there at every turn and was dedicated toward making our trip in Playa del Carmen the best one possible. He was straightforward, amiable, humorous, and gave us some absolutely fantastic recommendations. It is safe to say our trip would not have been nearly as enjoyable without him, he has an extremely positive impact. I would recommend the space and concierge to anyone, and will definitely be coming back.