All You Need to Know About the Pool
at Las Ventanas al Paraiso, A Rosewood Resort
Full view
Pool & Beach (247)
13 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
US$968
Free cancellation until 06/03/21
Reserve now, pay at stay
US$968
Free cancellation until 06/03/21
Reserve now, pay at stay
US$1,136
US$942
SAVE US$194
Orbitz.comUS$968
TravelocityUS$968
Lol.travelUS$1,136
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Pool review highlights
... yet with such a high level of personal service. From the pool towel and beverages, to the Special Romance department to...
... to the room and eat it on the terrace. The beach and pools that were open were in great shape. The room was not...
... salsa to suit you to a fresh daily jam and pastries. The pool and beach service is simply over the top here because the...
Most popular question about the pool
... in our late 30s, will go to the spa and will spend most of our time relaxing at the pool at the hotel. So pool seating and service matter a lot. Really appreciate any...
Answer from beachykeen09
Feb 2020 |
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Featured pool amenities
Lazy River
See all pool amenities (8)
Reviews that mention pool
Write a reviewWe thought we were someplace special from the moment we arrived to the open air check-in with the glittering ocean sparkling in the near distance. Such personal attention from the moment we arrived to the 5-man wave-off when we sadly had to check out. In this pandemic time, we never felt unsafe from the behavior of staff or guests. Hands down the best service of any hotel in the world, so friendly, and they try to anticipate-with a sense of urgency -anything you may desire. Social distance yet with such a high level of personal service. From the pool towel and beverages, to the Special Romance department to the pillow top turn-down surprises to the immaculate gardens, to the restaurant service, everything exceeded expectations. Our two butlers were excellent, always available with the very handy app. the room was amazing, loved all the detailed stone work everywhere. Yes the F&B is high. But you can pay more and get less many places! Spa was wonderful, had a terrific massage..with whales right outside in the ocean. Not too many places that can say that! Thank you for the wonderful romantic roses and candle lit bubble bath, wonderful memories and we cannot wait to return next year! Ocean view with a private upstairs balcony, a hot tub on the terrace and sooo much privacy!! Aromatherapy menu? Check! Watched Whales from the terrace in December, saw a giant turtle nesting on the beach, and manta rays belly-smacking in the water. A special part of the world and a really special resort. Loved the glass balls in the trees for the holidays, and especially loved the immaculate landscaping.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
I had an excellent but not perfect stay at the hotel over Christmas. The service from airport pickup to check-in was excellent. COVID protocols were excellent. Staff was required and did wear masks everywhere. Guests were not required to wear masks (though we and most did) on the property, but that was OK as most of the activities were outdoors (and distanced). The room included an amenity kit that included daily refreshing of hand sanitizer.
I was booked in a large ocean view room that had a small kitchen and third floor terrace overlooking the ocean. Every morning we were able to order breakfast to the room and eat it on the terrace. The beach and pools that were open were in great shape. The room was not perfect. The bedroom was a little dark and one of the drawer pulls broke off during our stay indicating room fatigue. The fake candles also had broken bottoms. A bit odd the hotel dropped off a large glass box one day but never filled it. I learned from friends their glass box was being filled with cakes daily. Not an important item to hit on, but definitely felt like we didn’t get the same experience.
We ate at all of the restaurants at the hotel. Arbor & the Ceviche Bar were the food highlights by far. The La Botica cocktail bar is fantastic and very well done. We also booked a movie night on the beach and the experience was one I hope to repeat one day.
The scenery is much better than at the Rosewood in Mayakoba but that hotel has better amenities and rooms if you are comparing.
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Room Tip: The private beach experiences are not to be missed.
Rooms
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 Helpful votes
Helpful
Response from Las Ventanas Restaurants, Owner at Las Ventanas al Paraiso, A Rosewood Resort
Responded 1 week ago
Dear ScottSJR, From all of us at the resort, we sincerely thank you for leaving us with this review. How great that you had such a fantastic family getaway, thank you for telling us about it. Your feedback is much appreciated by our team and we cannot thank you enough for letting us know how we can improve upon our place in paradise. We hope that the next time we have the honor of hosting you, we can further impress you with our excellent service and lovely setting. All my best, Frederic Vidal Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
+1
This place is just magical. When our family of 6 arrived at this resort, we were greeted with smiles and music and literally a view of paradise. Our butler, Enrique, was the perfect combination of going above and beyond in the biggest and smallest of details, yet never hovered or just stood around. We were celebrating my 21 year old and my 19 year old’s birthdays while there, and he took every opportunity to make them feel special from chocolate left in the room to some tequila. Alejandro greeted us with smiles every morning for the delicious breakfast. Everything from homemade tortillas to any salsa to suit you to a fresh daily jam and pastries.
The pool and beach service is simply over the top here because the workers are so diligent and committed to serving you and giving you the best experience. I wish I had written every name down so that I could list them here. Friendly and so kind, I can’t say enough about their genuine desire to help you whether it was needing food, drinks, sunscreen,etc. They offered buttons to call for service, but it really wasn’t necessary.
We enjoyed a couple of special experiences. Dinner in the wine cellar “la Cava” was a truly unique and special experience for us. Alejandro and the sommelier made sure the evening was unforgettable. Also, Enrique, arranged an evening under the stars for us. A private dinner on the beach that was unlike any other.
Our suite was fantastic. The accommodations are traditional Mexican with plush amenities like Bulgari bath products, robes, gifts on your pillow, etc. All the doors opened to the most amazing view and a gorgeous deck with plunge pool/ hot tub. It was cleaned perfectly and always done while we were away thanks to Enrique‘a handling.
I cannot wait to return to this beautiful paradise! Of course, the property is a stunning example of Rosewood’s finest, however, it is the staff that really adds the special warmth that is hard to find.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Las Ventanas Restaurants, Owner at Las Ventanas al Paraiso, A Rosewood Resort
Responded 31 Dec 2020
Dear travelluxmom, We are truly delighted to have received such a positive review. Thank you for providing us with the happy details of your stay, we are thrilled that you enjoyed your time in paradise so fully. Whether it was our warm and gracious staff, the beautiful areas, the stunning views, we are so glad that you had a memorable visit. We hope that we have the honor of welcoming you back to the resort soon! Hasta pronto, Frederic Vidal Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I think it’s always important to set perspective in a review – we are luxury travelers who usually stay at Four Seasons, Rosewood, St Regis types of properties. That is the lens for which this review is written.
What sets this property apart is the service. The drivers, housekeepers and the wait staff around the pools and restaurants were nothing short of sensational. Around the pools, servers were plentiful and always provided prompt service. Our housekeeper always left nice touches around the room and the did a wonderful job providing little extra to celebrate our anniversary. We had a massage in the spa and it was one of the best ever.
The restaurants are all amazing, but I would recommend eating as many meals as you can at Arbol. The setting is absolutely stunning, and the food was incredible.
The hotel is capped at 50% occupancy due to COVID. They are taking it very seriously and the staff always wore masks and were constantly sanitizing everything. However, the guests were not. I rarely saw a guest wearing a mask around the property. If this bothers you, you should be aware.
The property is vast. This did not bother us but if you are bringing someone who will have a hard time with a lot of walking you should be aware.
I was a little shocked at the price of things. Again, we are luxury travelers so I’m usually not one to be shocked by this. One night, we had 4 martinis – after the taxes, surcharges and everything the total for the 4 martinis was $175.
Traveler tips-
- Book through American Express fine hotels and resorts and you will get many perks. You will receive a complimentary room upgrade when available, free breakfast each day, early check in / late checkout and a $100 credit each day.
- During COVID, if you want to use the gym – make sure and book an appointment.
Management advice –
Keep up the excellent service – you clearly have great people. With AMEX Fine hotels and resorts, we were to receive a room upgrade when available. Despite the hotel only being at 50% occupancy, we did not receive an upgrade. This would have been a great opportunity to really surprise and delight your customers to generate loyalty.
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Value
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Las Ventanas Restaurants, Owner at Las Ventanas al Paraiso, A Rosewood Resort
Responded 28 Dec 2020
Dear Baronc193, Thank you for your detailed review of Las Ventanas al Paraíso! We are thrilled to learn you had a wonderful time in Paradise! Thank you for your lovely words, especially regarding the service you received from our team members as well as your management advice. Please know we appreciate it and look forward to reviewing with our team. We hope you will give us the opportunity to pamper you again in Paradise. All my best, Michael Chiche Executive Assistant Manager-Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We spent 4 nights with friends at Las Ventanas al Paraiso. The property is beautiful, the food and drinks outstanding, and the service is top-notch. You're assigned a concierge team when you arrive, who cater to your every whim and need. I found this service to be particularly wonderful. And the folks at the pools run, not walk, to help you with a towel, a drink, or whatever you need.
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Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Las Ventanas Restaurants, Owner at Las Ventanas al Paraiso, A Rosewood Resort
Responded 28 Dec 2020
Dear travelfam201126, Thank you for your review of Las Ventanas al Paraíso! We are thrilled to read you spent four magical nights at Las Ventanas. We were truly honored to read that everything your experienced was exceptional, from the service to our beautiful areas . All of us here at Las Ventanas are looking forward to welcoming you back soon. Sincerely, Frederic Vidal Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Questions & answers about the pool
Answer from beachykeen09
Feb 2020 |
Hi Stacey, I havent stayed at both only Las Ventanas, but I will say the wine selections are crazy expensive and we would have been ok with that (you expect it right?) but the selections weren't great. I didnt like any of the red wines by the glass, and didn't want to fork out for a bottle at those prices in case they were terrible. That will be the only reason we wont go back. The service, the food, the ambience, the rooms etc were amazing ... they just need to improve the wine list.
Have a great holiday
Answer from flierm
Dec 2019 |
I tipped the butler at the end of the trip- he did note that 15% service charge is added to bill but he was very helpful so I tipped . We were there 4 nights/5 days I gave him 100 dollars. Maybe its better to give on arrival? I don't know.
Answer from mlgtexas
Feb 2019 |
My husband and I have been to Las Ventanas numerous times over the last 10 years and love it! Not sure what casa360 is talking about but children were never banned, you just didn’t see many of them there. It was a very romantic, quiet place that did not cater to kids. However, that has changed since the new Director took over a few years ago. They now solicit children, which is so disappointing to us. It totally changes the properties atmosphere. We have kids, love kids, but not at LV. We’ve gone so many times because we could get away from kids. It is now luck of the draw. There are not as many children as you see at other resorts, but definitely more than there used to be. Having said that, you should still experience it at least once. We think it can be a magical place!
Answer from Las Ventanas A lParaiso
Nov 2018 |
Thank you for contacting us. We have two adults only pools with amazing view to the ocean.
Answer from fotografiassabrina
Jul 2017 |
I agree; I don't think it'd be my choice of hotel to take my kids. They will get bored, but then again I don't think this beach is for kids, there are no activities and the water is sooooo cold they probably won't go in the ocean.
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