We spent two nights there.
They advertise as a Boutique hotel, which they are certainly not.
On the upside, Hotel is very well located just a few blocks from Cathedral and all historic venues and cleanliness is outstanding.
However, walls are quite thin and noise from aisles get loudly into the rooms.
First night, there was a large group of teenagers staying at the hotel that kept making loud noises long past midnight preventing us to catch any sleep. On top of that, right before dawn a couple sat right outside our room to have a loud conversation and nobody from hotel personnel seemed to care or try to apeace the group in any case.
We took three showers at different times of the day and all three were under stone cold water as hot water is not available even after waiting at least ten minutes as instructed by receptionist.
Our fare included American Breakfast that we were not able to redeem since the two days we were in line for over half an hour waiting to be seated and end up quitting ang going for breakfas somewhere else.
Parking is a public parking lot two blocks from hotel with very limited schedules. If car needs to be used at a different time (past 10am i.e.) the guests have to pay 200 pesos fee to access their vehicles.
Despite the great location and cleanliness... this is just an average hotel and should be priced as such. We are dissapointed.
We stayed at the Casa de Los Dulces Sueños the past week-end with my parents. We chose the hotel because in one of the "suites" we could perfectly sleep the three of us. There was a large king size bed in one room and another with a sofa bed. the bathroom was TINY but clean.
The experience all in all was just ok, I felt like for Mexico the hotel was expensive for what you got. The breakfast was ok, the location ok (5 blocks from where you want to be), the free valet parking was good.
The personnel where VERY young and had no knowledge of restaurants, what to do, even addresses in the area. Also in the evening all their friends gathered in the reception area and you could hear the talking and laughing to the rooms clearly until late.
If I would go back I would go for a more central location in one of the larger hotels.
We stayed at Casa from dec. 26 to 31. We had booked with Mansion San Francisco and later learned that it had changed owners. We were a little worried by the latest reviews, however we were lucky. We had a room that was in the back. You entered facing a small sitting room, the king size bed was through a set of doors that we closed at night and heard no noise at all. I had come all prepared with earplugs but we did not need them. The room is called la Duquesa. The hotel was clean, pleasant, very well located. Breakfast every morning was simple. I agree with other posters that the staff was nice but very inexperienced. We did however get the iron and ironing board. We had WiFi in the room. The bathroom was very small but the shower large enough. I think it was good value for the money. The upscale hotels are most of them near the Cathedral and I think there it is very noisy. I would not hesitate to return there and make sure to get the same room.
Be advised that the hotel has recently changed it name to Casa de Los Dulces Suenos
Stayed here 4 nights late November. Good location near Plaza San Francisco and craft shops, one block away from main boulevard, equal walking distance to cathedral in one direction and aqueduct in the other. Rooms are arranged around the central courtyard where breakfast is served. Our room was a decent size, beds reasonably comfortable, bathroom small but adequate. Only problem was that the main doors by which the tiny reception desk is located are open directly onto the street from early morning until late at night. Any noise from the street—cars, conversations, whatever—echo into the courtyard so that they seem to be directly in your room. Even after the doors are closed, the water pump that gets water up to the roof kicks in, so getting a night’s sleep was a challenge.
As others have remarked, the young staff are pleasant but not particularly knowledgeable. One morning we asked what kind of celebration was being prepared in town since the streets were closed to traffic. The young man at the desk had no idea. (It turned out to be Revolution Day, and luckily we got ourselves to a good spot to watch a terrific parade.)
Overall we thought this place offered good value for money, but it makes us for the first time consider bringing earplugs when we travel.
First off the location is great and the interior courtyards are charming, but be warned of at least one very bad room.
We stayed (3) nights in probably the most awkward and smallest hotel room I have been in. The room consisted of a small entry area, where the bathroom was located, and then what was more of a ladder than a stair to a loft that was just big enough for a bed. I have stayed in small rooms before, which is OK, but there were no windows except for a small transom above the door which did not open. Luckily the nights were cool during our stay and hesitantly ended up leaving the door open in the evenings to get some air. During the day the room became unbearable stuffy and warm. I can not imagine staying here during the summer months.
Another room flaw was that the lack of privacy in the bathroom, which was open to the entry area and loft. Not good when you have a case of M. Revenge. We peeked into other rooms off the front courtyard and they seemed much nicer.
The staff was friendly, but came off as a bit inexperienced. For the three days of our stay we never once saw any type of manager or owner. It seemed to be run by a few college students.
I would recommend this hotel and might stay here again in the future, but would want to make certain of which room I would be getting.