We came to Mexico to have a certain procedure done on Dec. 14th, in which required clinical stay. I had booked a hotel for after beginning Dec. 22nd through Dec. 31st. This was hard enough to find given the holidays. Hotel Indigo had good reviews, yes it is decorated nice & looks clean. We go to room after ck-in & right away find 2 small insects on the bed. We killed them, looked harmless, then another on window curtain. At that point i took a picture! Then again on the other bed & on the floor! This room was full of them so we went to front desk to tell them about insect problem. They acted as if it was from humidity but couldn't say what type of bug, no one knew. They offered new room, i asked to see if first. Bellman went with me, he killed 2 more in that room. At that point i was grossed out! How do you sleep on beds crawling with small bugs, they can get in your hair, crawl in ears they are very small you can't even feel them. Front desk & bellman were polite & tried to give us a 3rd room. We did a full inspection & sure enough they were there hiding in the cracks. Bell man finally took a picture, he was embarrassed & zoomed in really good, it looked like a spider / cockroach! We went down & looked it up. The 2 bugs we found were bed bugs & termites! I ask for money back, there were no more hotels avail for the entire length of our stay, we had to go back to clinic & fly out next morning! By the way i ended up getting bit by one! Please everyone check the beds & corners before staying in that room! Regular fumigation does NOT get rid of them! You risk taking them home with you. They are very tiny, one is yellow almost clear & other brownish.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from IHGCare, Guest Relations Manager at Hotel Indigo Veracruz-Boca del Rio
Responded 7 Jan 2016
Dear jennifer l, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with room cleanliness. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Boca del Rio. Sincerely, Orlando A. Case Manager IHGCare
This response is the subjective opinion of the management representative and not of TripAdvisor LLC