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All You Need to Know About the Rooms
at Hotel Indigo Veracruz-Boca del Rio

Room/Suite (166)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... weekend and we really loved it! They gave us a communicated room and we where very comfortable, the pool is nice, and the...
room was 1st class ,check in was great as was the prompt service, pick a room near front if you want a view of the ocean....
... but not well trained. The property is clean. The rooms are a good size. I had a Jr. Suite and it was worth the upgrade.
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Reviews that mention rooms

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paupau2212 wrote a review Jun 2019
Boca del Rio, Mexico1 contribution
My family and I stayed here last weekend and we really loved it! They gave us a communicated room and we where very comfortable, the pool is nice, and the breakfast was delicious. Thank you Hotel Indigo.
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Date of stay: June 2019Trip type: Travelled with family
Room Tip: The city view rooms are wonderful
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Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from HotelIndigoVeracruz, Director de Recepción at Hotel Indigo Veracruz-Boca del Rio
Responded 18 Jun 2019
Dear paupau2212, Thank you for taking the time to tell us about your experience at Hotel Indigo VERACRUZ BOCA DEL RIO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hotel Indigo, and if I can be of assistance to you, please contact me directly at 2299235800 or recepcion@idgveracruz.com. Sincerely, KAREN CASTELLON Front desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
waytowayne wrote a review Apr 2017
Vancouver, Canada101 contributions52 helpful votes
room was 1st class ,check in was great as was the prompt service, pick a room near front if you want a view of the ocean. hotel across from the water but great location and lots of parking. very well managed and run
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Date of stay: April 2017Trip type: Travelled as a couple
Room Tip: this is great value and comfort
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from EDUARDO L, Gerente at Hotel Indigo Veracruz-Boca del Rio
Responded 15 Aug 2017
Very good day It gives me great pleasure that you could enjoy our Service and Facilities and even more that you are very comfortable our location and sea view. We thank you for your comments and we look forward to welcoming you at this Hotel INDIGO Veracruz, Boca del Río. Regards...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andrew B wrote a review Mar 2017
Cancun, Mexico131 contributions34 helpful votes
First time to ever stay in this IHG property. A decent night stay for a hotel that offers no extras. The pool is nice. The gym is decent. The restaurant is only an ok. The staff is friendly, but not well trained. The property is clean. The rooms are a good size. I had a Jr. Suite and it was worth the upgrade.
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Date of stay: February 2017Trip type: Travelled on business
Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from EDUARDO L, Gerente at Hotel Indigo Veracruz-Boca del Rio
Responded 15 Aug 2017
Very good day It gives me great pleasure that you could enjoy our services and facilities and even more that you enjoyed the cleanliness of our Hotel INDIGO Veracruz Boca del Rio. We appreciate your feedback that helps us continue Our Continuous Improvement Program. Regards... Eduardo López General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jennifer l wrote a review Dec 2015
Las Vegas, Nevada9 contributions6 helpful votes
We came to Mexico to have a certain procedure done on Dec. 14th, in which required clinical stay. I had booked a hotel for after beginning Dec. 22nd through Dec. 31st. This was hard enough to find given the holidays. Hotel Indigo had good reviews, yes it is decorated nice & looks clean. We go to room after ck-in & right away find 2 small insects on the bed. We killed them, looked harmless, then another on window curtain. At that point i took a picture! Then again on the other bed & on the floor! This room was full of them so we went to front desk to tell them about insect problem. They acted as if it was from humidity but couldn't say what type of bug, no one knew. They offered new room, i asked to see if first. Bellman went with me, he killed 2 more in that room. At that point i was grossed out! How do you sleep on beds crawling with small bugs, they can get in your hair, crawl in ears they are very small you can't even feel them. Front desk & bellman were polite & tried to give us a 3rd room. We did a full inspection & sure enough they were there hiding in the cracks. Bell man finally took a picture, he was embarrassed & zoomed in really good, it looked like a spider / cockroach! We went down & looked it up. The 2 bugs we found were bed bugs & termites! I ask for money back, there were no more hotels avail for the entire length of our stay, we had to go back to clinic & fly out next morning! By the way i ended up getting bit by one! Please everyone check the beds & corners before staying in that room! Regular fumigation does NOT get rid of them! You risk taking them home with you. They are very tiny, one is yellow almost clear & other brownish.
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Date of stay: December 2015Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from IHGCare, Guest Relations Manager at Hotel Indigo Veracruz-Boca del Rio
Responded 7 Jan 2016
Dear jennifer l, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with room cleanliness. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Boca del Rio. Sincerely, Orlando A. Case Manager IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eddel wrote a review Jul 2015
166 contributions57 helpful votes
Keep in mind you pay less than 100USD per night when staying in this hotel, and still you get some chain-hotel benefits like online booking, security and reliability, complimentary parking, location, decor, spacious rooms, accessibility, wi-fi, and some other perks like in-room dinning and breakfast buffet. If you think of this hotel for just a place where to sleep I guess you'll get more than you'll actually need, but be clear that if you're thinking about this place for making some hotel life (vacations, long stay) you might find it disappointing... rooms have not a spectacular view, the property is not near the beach, the pool is not its best feature...
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Date of stay: July 2015Trip type: Travelled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Jorge C, General Manager at Hotel Indigo Veracruz-Boca del Rio
Responded 21 Jul 2015
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jorge Cruz General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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