Debated between the Marriott a few blocks away (which was newly renovated) and this property-chose this one SOLELY for the outdoor heated pool, which was AMAZING in November.
Pros: Outdoor pool. Has some weird hours, but we didn't have an issue. Loved swimming with the snow falling.
Gym was ok, clean, larger.
Room was comfy.
Club lounge was ok-decent AM selection for free brekkie. Can't comment on PM selection as we were out every day.
Walkable to old town (and mostly everything else in the city)
Cons: As mentioned, hotel EXTREMELY dated. Ugly old building in desperate need of a reno.
Our room faced a rooftop, no light and the wind howled through it constantly.
Layout of hotel awkward. Had to take two different elevators to get upstairs, which is slow and inconvenient.
Room dark (as mentioned), making it seem dingy.
We did not try the hotels resto, and we rented a car but did not use valet-we were able to get free street parking on the weekend outside.
All in all we got a good rate so it was fine. I would book this hotel:
-For a cheap rate.
-If you were in and out for a night and not going to be using the room at all
-In winter, if you were going to use the pool
I would NOT stay here:
-And pay a premium
-If you were spending time in the hotel
-If you can get a better room closer to old town
Where to start? First, this is Canada in February. Of one thing I’m certain, there will be snow! And so, Delta/Marriott stop making excuses for staff and service ineptitude.
The good: This location is close to everything in the Parliament area including upper Rue du St Jean, Congress, the observatory, Grande Allee’, St. Louis Gate and notably Winter Carnival. It is also walkable to Old Quebec. There is a heated outdoor pool to enjoy. It is kind of cool to be swimming in a pool with snow falling around you. The breakfast buffet had an assortment of cold cuts, cheeses, fruits, breads, scrambled, meats and potatoes.
The bad: bar and meal service were deplorable not only slow but incompetent especially for a Thursday and Friday. The money lost at the only bar in the hotel is mind boggling. But, hey it’s your money although sadly at the expense of my patience. The bistro table service was equally poor. I waited 20 minutes for a coffee at breakfast. Repeated the next day waiting for tomato juice. I approached the front of restaurant staff who were apologetic but lost me when they blamed the weather (it’s Canada in February). What do they say in June? It’s summer we didn’t expect so many people!!
The mediocre: many rooms are dark due to the angles of the property. Rooms are old(er) but seemed well kept. Beds were comfortable but cleanliness is questioned. Bottle residue was left on the counter on our first day. The stainless needs some significant polishing. It’s rusting and gross for a bathroom. It’s good you can recycle your towels. Shampoo is refilled and new soap is provided.
Flip a coin, it’s habitable, central and walkable. Take your food and drink business off site. Marriott, this shouldn’t be as good as it gets.
When arriving at the Delta Hotels by Marriott in Quebec City my family was told by staff that they had no booking for us (when we had booked through hotels.com). Whilst we continued to show them our booking confirmation and proof that we had booked the room, we were continually told that they had no record of our booking under our surname. This continued for around 20 minutes until a member of staff realised that we did actually have a reservation. Once this issue was solved, we were told that our room was only for 4 guests and we had 4 adults and 1 child. A hotel policy had been introduced since the booking was made, however, we had not been informed. The staff offered a second room for a 50% discount which was unsatisfactory as we had booked a room for 5 and had allocated a specific budget for this hotel stay. After much deliberation, the staff said they would provide us with a portable mattress. This meant that our small room became even smaller but at least the problem was solved and we weren't required to pay any additional hotel fees. The portable bed wasn't especially comfortable and the pillow gave me a stiff neck for 5 days.
The pool was nice in winter as it was heated and able to be accessed inside. The restaurant was satisfactory however the chicken in a club sandwich wasn't warm.
I've stayed here many times. It's always welcoming, comfortable and the service is great.
You must try the Slow Cooked Pork Osso Bucco.
There's a great gym although in February I found it a little cold for a swim in the pool... maybe next time.
It's a short walk to Quebec's Old City which is well worth it.
Our room was small, old and musty. The window was so dirty on the outside that the view was obscured. The refrigerator was brought in and placed in the room, not built in. The outlet only had one working receptacle so we had to unplug lamp in order to use refrigerator. There was about 10 foot of cords all wound up and left in a pile in the walking area. We said nothing. Then we noticed that a neighboring room was smoking weed frequently. That we did report. We were told they would take care of it....never did. We lived with that smell for 4 days. The hotel overall was dirty and did not in any way feel like a Marriott property. There were no laundry facilities and no in room safe. When I spoke to the staff they said most hotels don’t have laundry’s for guests. When I booked room I always ask for xtra pillows. They weren’t in room at arrival so I called front desk and they said they’d send someone up. We left for the sights shortly after, arrived back after midnight to no pillows. I called and no one answered so I went down. They had a line of late check ins. I waited patiently and they went in back room and came out saying they had no pillows, but I could come down again in the morning. I asked if she was going to hand me pillows to bring to my room and I was told yes. I know that sounds snobby, but I was paying over $385 for that night and they couldn’t find 2 xtra pillows and put in our room? Pool was out of operation for 2 of the days. In addition there was a lot of construction that made for xtra walking and no sleeping in and Uber drivers having difficulty locating the hotel, so we actually would walk up the street to wait on a corner for the drivers. (Would have been nice to have known before booking about the construction) We had just stayed at Marriott Courtyard in Montreal and were treated like royalty in a hotel that was spotless! To come here and pay this much for such a run down property was sad. To top it off, Marriott Corporate said they could do nothing and forwarded complaints to the hotel mgmt. The final response was that I wouldn’t be charged for hotel parking for my stay. They didn’t even complete that properly and only refunded 2nights of parking. I had written a glowing review for The Courtyard Montreal and it solidified my loyalty to Marriott, but that and all my years of great stays was wiped out by this hotel, staff and Marriotts new corporate philosophy.