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All You Need to Know About the Pool
at Delta Hotels by Marriott Quebec

Pool & Beach (18)
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Guests1 room, 2 adults, 0 children
Expedia.com
US$110
+ US$21 taxes & fees
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Free cancellation until 06/06/20
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US$110
+ US$21 taxes & fees
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Free cancellation until 06/06/20
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US$110
US$96
+ US$36 taxes & fees
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Agoda.comUS$110
Hotels.comUS$110
TravelocityUS$110
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Pool review highlights
... this property-chose this one SOLELY for the outdoor heated pool, which was AMAZING in November. Pros: Outdoor pool. Has...
... is also walkable to Old Quebec. There is a heated outdoor pool to enjoy. It is kind of cool to be swimming in a pool...
... and the pillow gave me a stiff neck for 5 days. The pool was nice in winter as it was heated and able to be accessed...
Most popular question about the pool
How late is the pool open every night?
Hi Lily F, the hour for the pool are 2:30pm to 08:30pm in the weekdays and 08:30am to 08:30pm on weekends (saturday and sunday)....
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Reviews that mention pool

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Debated between the Marriott a few blocks away (which was newly renovated) and this property-chose this one SOLELY for the outdoor heated pool, which was AMAZING in November.

Pros: Outdoor pool. Has some weird hours, but we didn't have an issue. Loved swimming with the snow falling.
Gym was ok, clean, larger.
Room was comfy.
Club lounge was ok-decent AM selection for free brekkie. Can't comment on PM selection as we were out every day.
Walkable to old town (and mostly everything else in the city)

Cons: As mentioned, hotel EXTREMELY dated. Ugly old building in desperate need of a reno.
Our room faced a rooftop, no light and the wind howled through it constantly.
No safe(?!)
Layout of hotel awkward. Had to take two different elevators to get upstairs, which is slow and inconvenient.
Room dark (as mentioned), making it seem dingy.

We did not try the hotels resto, and we rented a car but did not use valet-we were able to get free street parking on the weekend outside.

All in all we got a good rate so it was fine. I would book this hotel:
-For a cheap rate.
-If you were in and out for a night and not going to be using the room at all
-In winter, if you were going to use the pool

I would NOT stay here:
-And pay a premium
-If you were spending time in the hotel
-If you can get a better room closer to old town
-In summer
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Date of stay: November 2019
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Journey824868, Guest Relations Manager at Delta Hotels by Marriott Quebec
Responded 21 Feb 2020
Hi Chisistas, Thank you for taking the time to write a detailed review on your last stay at the Delta Quebec by Marriott. We appreciate your feedback and are happy to know that you enjoyed our pool and the breakfast at the lounge. We also appreciate your constructive comments as we are always trying to find ways to better our guest's experience. We hope to have the chance to have you as our guest the next time your travels bring you back to Quebec City!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Where to start? First, this is Canada in February. Of one thing I’m certain, there will be snow! And so, Delta/Marriott stop making excuses for staff and service ineptitude.

The good: This location is close to everything in the Parliament area including upper Rue du St Jean, Congress, the observatory, Grande Allee’, St. Louis Gate and notably Winter Carnival. It is also walkable to Old Quebec. There is a heated outdoor pool to enjoy. It is kind of cool to be swimming in a pool with snow falling around you. The breakfast buffet had an assortment of cold cuts, cheeses, fruits, breads, scrambled, meats and potatoes.

The bad: bar and meal service were deplorable not only slow but incompetent especially for a Thursday and Friday. The money lost at the only bar in the hotel is mind boggling. But, hey it’s your money although sadly at the expense of my patience. The bistro table service was equally poor. I waited 20 minutes for a coffee at breakfast. Repeated the next day waiting for tomato juice. I approached the front of restaurant staff who were apologetic but lost me when they blamed the weather (it’s Canada in February). What do they say in June? It’s summer we didn’t expect so many people!!

The mediocre: many rooms are dark due to the angles of the property. Rooms are old(er) but seemed well kept. Beds were comfortable but cleanliness is questioned. Bottle residue was left on the counter on our first day. The stainless needs some significant polishing. It’s rusting and gross for a bathroom. It’s good you can recycle your towels. Shampoo is refilled and new soap is provided.

Flip a coin, it’s habitable, central and walkable. Take your food and drink business off site. Marriott, this shouldn’t be as good as it gets.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from MyleneSoucy, Guest Relations Manager at Delta Hotels by Marriott Quebec
Responded 10 Feb 2020
Bonjour Francess655, Thank you for allowing us to read your feedback from your recent stay. Your comments and opinions are crucial to making the hotel better for our guests. Rest assured they will be passed along to the appropriate departments. Thanks to comments like yours, we realized that we had a weakness and are now attempting to make things right. We hope you will come back to witness the changes. Best Regards, Mylene Soucy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
When arriving at the Delta Hotels by Marriott in Quebec City my family was told by staff that they had no booking for us (when we had booked through hotels.com). Whilst we continued to show them our booking confirmation and proof that we had booked the room, we were continually told that they had no record of our booking under our surname. This continued for around 20 minutes until a member of staff realised that we did actually have a reservation. Once this issue was solved, we were told that our room was only for 4 guests and we had 4 adults and 1 child. A hotel policy had been introduced since the booking was made, however, we had not been informed. The staff offered a second room for a 50% discount which was unsatisfactory as we had booked a room for 5 and had allocated a specific budget for this hotel stay. After much deliberation, the staff said they would provide us with a portable mattress. This meant that our small room became even smaller but at least the problem was solved and we weren't required to pay any additional hotel fees. The portable bed wasn't especially comfortable and the pillow gave me a stiff neck for 5 days.

The pool was nice in winter as it was heated and able to be accessed inside. The restaurant was satisfactory however the chicken in a club sandwich wasn't warm.
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Date of stay: December 2019
Room Tip: Don't stay here if you have 5 guests
Value
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Journey824868, Guest Relations Manager at Delta Hotels by Marriott Quebec
Responded 11 Jan 2020
Hello xx3rebecca3xx, Thank you for taking the time to share your comments on your recent stay at the Delta Quebec by Marriott. We were most concerned to learn that you have faced several issues during your recent stay at our hotel. Without going into the details at this stage, we would like to apologize if you felt that those matters reported were not handled in an appropriate manner. Please rest assured the overall experience you shared is certainly not indicative of our usual high standards and that your experience have personally discussed within concerned department heads who in turn addressed the issues and review the process accordingly. Once again thank you for your feedback and we hope to have the chance to better your experience if your travels bring you back to Quebec City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I've stayed here many times. It's always welcoming, comfortable and the service is great.
You must try the Slow Cooked Pork Osso Bucco.
There's a great gym although in February I found it a little cold for a swim in the pool... maybe next time.
It's a short walk to Quebec's Old City which is well worth it.
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Date of stay: February 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Our room was small, old and musty. The window was so dirty on the outside that the view was obscured. The refrigerator was brought in and placed in the room, not built in. The outlet only had one working receptacle so we had to unplug lamp in order to use refrigerator. There was about 10 foot of cords all wound up and left in a pile in the walking area. We said nothing. Then we noticed that a neighboring room was smoking weed frequently. That we did report. We were told they would take care of it....never did. We lived with that smell for 4 days. The hotel overall was dirty and did not in any way feel like a Marriott property. There were no laundry facilities and no in room safe. When I spoke to the staff they said most hotels don’t have laundry’s for guests. When I booked room I always ask for xtra pillows. They weren’t in room at arrival so I called front desk and they said they’d send someone up. We left for the sights shortly after, arrived back after midnight to no pillows. I called and no one answered so I went down. They had a line of late check ins. I waited patiently and they went in back room and came out saying they had no pillows, but I could come down again in the morning. I asked if she was going to hand me pillows to bring to my room and I was told yes. I know that sounds snobby, but I was paying over $385 for that night and they couldn’t find 2 xtra pillows and put in our room? Pool was out of operation for 2 of the days. In addition there was a lot of construction that made for xtra walking and no sleeping in and Uber drivers having difficulty locating the hotel, so we actually would walk up the street to wait on a corner for the drivers. (Would have been nice to have known before booking about the construction) We had just stayed at Marriott Courtyard in Montreal and were treated like royalty in a hotel that was spotless! To come here and pay this much for such a run down property was sad. To top it off, Marriott Corporate said they could do nothing and forwarded complaints to the hotel mgmt. The final response was that I wouldn’t be charged for hotel parking for my stay. They didn’t even complete that properly and only refunded 2nights of parking. I had written a glowing review for The Courtyard Montreal and it solidified my loyalty to Marriott, but that and all my years of great stays was wiped out by this hotel, staff and Marriotts new corporate philosophy.
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Date of stay: August 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from NorthStar38636448524, Front Office Manager at Delta Hotels by Marriott Quebec
Responded 8 Jan 2020
Dear marielR6594TO Thank you for choosing to stay at the Delta Hotels Quebec and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Quebec. Delta Quebec
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the pool

Hi Lily F, the hour for the pool are 2:30pm to 08:30pm in the weekdays and 08:30am to 08:30pm on weekends (saturday and sunday). Have a great day!!!
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