Date of stay: December 2019
Went here for convenience as it is near to where I live. Have not been for 15 years and won't be back! Carvery meal all overcooked and mostly tasteless. You can either eat in the bar with 60 inch TV and fruit machines or in carvery "dining room" another name for a barn with 4 separate doors all open and a continuous stream of people going in and out. Dishevelled and grubby furniture adds to very poor ambience. Staff appear to have a take it or leave it attitude and they don't even bother to dress as you would expect when in service and handling food. Tables are not even laid for you it is all DIY and the cutlery on offer is only one step up from plastic i.e. very poor and light weight metal and, as everyone is dipping in to get them after getting gravy and food all over their fingers from the carvery service, the cleanliness is very dubious.
Yuk. Used to be a good mid range hotel but seems to have very much degraded in quality over the last few years. A number of other reviews seen would seem to confirm this and I should have read them before going this time.
P.S. Web site states FREE PARKING but beware you are required to PAY and then claim a refund at bar when you are being served???? Never come across this before and you could get caught out!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from TheBlueBellAcklam, Manager at Blue Bell Hotel
Responded 26 Dec 2019
Good morning, Should you of raised any of these issues during your visit we would of done everything we could to ensure they were rectified. We will look into all concerns raised. Kind regards The Blue Bell Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC