My husband booked a weekend stay with dinner in the magnificent restaurant as a birthday present for me with 2 months in advance. We were thrilled about it but 2 days before going we received an email stating that our reservation in the restaurant was not possible because they had a party planned in it. No apologies no explanations. This was hugely disappointing because that dinner in the palace was part of my birthday present. Now there is no time to cancel the room or look for a most likely worse alternative in the area. Poor service, not professional and cancelling reservations with no notice is not what you would expect of a hotel like this. Do not recommend and will not go there again.
Check in was quick and smooth since we booked via booking.com upfront and the room keys have been prepared in advance. Just the email and we would have been ready to go. However, the receptionist did not want to hand over the room key, before we parked the car. We insisted and received the keys. She wanted to safe us a ticket because of police control... We had to walk 15 min. back from the recommended park garage back to the hotel and only read in the hotel brochure, that there would have been a discount.
The location of the hotel is great. If you have lots of luggage, you have to deal with many short staircases.
Windows could not be opened! Not even slightly! No air conditioning. No shelfs in the bathroom for shower and sink.
The breakfast area is very good.
My family booked this Hotel and we feel satisfied with it. It's not far from Central station so that we can go to this hotel by foot through main street. This hotel in a quiet place and you can sleep well when you stay here but it's near exciting street and it takes you few minutes for eating, shopping and sightseeing. We book two room one with street view and one with garden view and the both views are beautiful especially the Garden view. The room is old and clean and the staff are very friendly. If you stay here you should have dinner because they will give you some kinds of wine and the food of Chief though their special way that you should try. It takes my family 130 Euro for four people and I am sacrifice with this dinner. In this hotel they have elevator and bicycle for rent
We cannot say enough good things about this hotel. From the time we arrived until we left, we had excellent service from staff. Our room was super clean,. Housekeeping did more than required. We loved the location of the hotel and the quiet ambiance the old palace provided. Breakfast was ample, with a good variety. Central location of the hotel is perfect for seeing the city. Would definitely recommend this property to anyone staying in Leeuwarden. We would definitely stay here again.
The hotel dates back to the 16th century and has a beautiful atmosphere. I was in room 19 which was very cosy. The carpet was stained and tired though.
Overall I had a pleasant stay; the staff was helpful and professional and the breakfast was good.
Wifi throughout the hotel excellent without login issues.