Arrived for one night visit to see art with a friend. We were expecting more from the trip advisor reviews we had used to chose the hotel. It turns out is a tired old building, hallways, carpets ---very 3 star room and 3 star place, and so 95 euros for a single was severely overpriced. I would not return.
Very disappointed not to see (or hear) the river, my main reason for choosing this hotel. Some rooms are next to the advertised building making a dark entry at night and a very steep staircase difficult to manoeuver with suitcase. Wifi does not work in these rooms. No radio or jug to boil water. No facewasher provided. No cover on bedding. Excellent breakfast and breakfast staff but manager was not congenial or helpful as others have also stated. No information given about hotel amenities or the mysterious fitness room. Don't arrive on a Sunday - restaurant is busy and a child will take you to the room. Difficult to stay here if you are not a German speaker. Great location though, so go with moderate expectations.
Generally good hotel, but everything was ruined by a rude female owner. Despite requested a baby cot (I even received her written confirmation, that this will be provided) she told me that she didn't know that we are coming with a kid (2 year old, btw). When I told her, that I even got her confirmation, she said ''that's impossible'' because ''I don't read guest's comments on booking.com or anything like that''. Wow (I thought) what a lack of respect. But it came only worse. She said If I want a baby cot I should have called her or book triple room. When I tried to tell her, that I dont need 3 beds since the baby is small and in their T&C is written that baby up to ceirtain age (definitelly more than 2 years) can stay in the cot with 10 euro extra charge (which I had no problem with), she screamed on me ''youre not right! end of discussion!'' Wow! I don't remember anyone talking to me like that, not mentioned someone who supposed to be nice to me. The story ended up with handling me a more expensive room, since the one I booked was apparently to small for a cot,
Despite above, I have to mention, that rest of the staff was very nice to us and the hotel overall is ok and the location is very central (that's why I desided to give 2 stars instead of 1 despite the check-in incident).
The location of this hotel is fantastic in the heart of Bamberg. We were greated warmly and personally shown to our rooms. The breakfast was great and they had tables reserved for our party of seven each morning. There is plenty to do around the hotel and perfect location for sightseeing and dining. We reached the hotel hotel from the main train station on the 901 bus which cost 1.90 euro and was four stops away. Rooms do not have air conditioning and internet service included one device per room without additional charge. We were visiting the hotel on a bike tour and they provided for us perfectly. The even gave us apples as we departed that we could enjoy on the ride.
We stayed here for two nights. The room was very nice and clean. Breakfast is very good and plenty of choices. The staff is very pleasant and friendly. Parking is across the river in an underground garage for 16 Euro per day. The machine only accepts German bank cards or cash.