Where to begin? An all round terrible experience. NOT WORTH a single cent or praise.
Booked this venue for my family of four whilst visiting Lake Como. Arrived late afternoon to be greeted by a very unfriendly and sour young lady "staff member" who showed us to our room.
The only pleasant thing about the room is the view. The good things stop there! Everything else is very outdated, un-equipped, stale and the room smells seriously old and potent. The kitchen was very ill-equipped with miscellaneous cutlery cups and plates, no tea towel, no bin bags, no dishwashing liquid nor powder to use in the dishwashing machine either. We were given ONE ROLL of toilet paper for 4 people for three whole days?
When we asked if there was air-con in the room (a big mistake we missed this fact when booking), we were told NO and that it was unnecessary. This was comical as it was a 35+ degree weather. We assumed there would at least be a fan somewhere in the rooms, but no, nothing. Not even fly screens on the windows so prepare to be eaten alive by mosquitoes all night long if you want some fresh air in your stale bedroom.
Despite the extreme heat, we were too weary and afraid to swim in the pool due to the bright GREEN algae colour of the water. Didn't look safe nor even slightly appealing. Oh, and the jacuzzi that they advertise, costs 15 euros PER PERSON/HOUR. The joke continues...
On one occasion I ventured to the so-called reception to ask the staff for some advice on how best to reach the town of Como (by ferry, bus, car etc... a simple and very expected question for this area)... The man who was there in his underwear spoke not a single word of English and shooed me away feeling more frustrated than ever. Not one single bit of information nor assistance. Not a single bit of willingness to help.
We were very glad to be leaving this place when the time came. YET another disgrace follows... After a 4 day stay we were instructed that it was OUR responsibility to dispose of our rubbish. This was very interesting and peculiar to us as we had paid a seriously large and extremely overpriced sum of money to stay at this shocking residence in the first place, and so you would assume this service is provided! Thus, we had to DRIVE OUR RUBBISH all the way down to the main road (NOT CLOSE by the way), and after 4 days we had accumulated a fair amount in which we had to transport ourselves in our car with all 4 of us and our luggage. I think this is truly ridiculous to expect this of your guests.
I sincerely regret every minute and every cent spent on this establishment. They should be assumed of their conduct. DO NOT MAKE THE SAME MISTAKE.
OH, and the wifi was terrible.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC