Date of stay: February 2020
We stayed 3 nights on a weekend break. Room and facilities certainly lived up to the 4-star rating. We were on the 4th floor, access 2 internal lifts plus one panoramic lift which we used by choice. We overlooked the river and could see across to the city - the Jewish quarter was a 10-minute walk across a 2010 pedestrian/bicycle bridge. A Tram stop was about the same distance the other way. We never felt the need to use the tram system.
Security was good - key card opened double doors to your floor from the lift lobby as well as your room, plus the gym/pool suite on the 6th floor.
Breakfast in the hotel - included - was amazing - probably the best choice of any hotel we have ever stayed in anywhere in the world. They claim over 100 choices of dish, and that is not an exaggeration. They even had nutella AND peanut butter as choices - one of my niggles when even in most 5-star hotels the assumption is that you only have jam or marmalade on bread.
We ate in the restaurant our first evening. Food was nice and there was a good choice. We only had a main course, but the prices were very reasonable.
The only disappointment was the pool and Jacuzzi. The pool is quite small, 3 people at most swimming at a time. The depth goes form 1.1 to 1.7m - unnecessary - and useless for walking rather than swimming, as I do. The pool temperature was cool - perhaps about 26c - I am used to an outdoor pool, 1,2m deep all over and set at 33c. The Jacuzzi was similar to one you used to get for the garden in the 1990s - seats 4 maximum and "rests" for a while before restarting. It was too cold to sit in for long. Avoid the whole area after about 3pm - and Sunday morning was very busy. To reach the pool from the "spa" entrance means a steep staircase - no lift.
The gym looked good with a handful of machines. The Steam room and Saunas were both working, but were quite small.
Room Tip: Up to 4th floor you don't get a clear river view - go 5th or higher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Qubus H, General Manager at Qubus Hotel Krakow
Responded 20 May 2020
Dear Sirs, Let me thank you for choosing Qubus Hotel for your accomodation in Kraków and for your extensive and detailed review. It gives us an unique opportunity to check how hotel looks like now with Guest's eyes - thank you, this is highly appreciated. We are delighted to hear that you find hotel location convenient and that you enjoyed hotel stunning view on Vistula River and Old Town. But the thing which pleases us the most is your special review about our breakfasts buffet - it is pride of our hotel and we are always happy to hear that this is the right feeling. At the same time I am very sorry to hear that visit at pool area did not meet your expectations. Please, be assured that we will do our best to adapt this area to be more 'friendly' as far as technical possibilties allow. Thank you again for your recommendation and hope to welcome you back in the future to host you for a memorable stay. With kind regards, Jarosław Gbyl General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC