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All You Need to Know About the Rooms
at Gem Hotel

Room/Suite (40)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... with our luggage and when I said no to paying upfront for a room I hadn't yet stepped into, they insisted on holding on to...
... hotel with friendly personnel. The only "problem" in our room was that there was no curtain for the small window, making...
... even though we found slightly cheaper options elsewhere. The room was great with a nice beach view. All of the staff were very...
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Non-smoking rooms
Non-smoking hotel

Reviews that mention rooms

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After 9 days travelling around Vietnam and enjoying wonderful hospitality, we were bitterly disappointed with our stay here. The only hotel where we didn't feel welcomed, the security guy outside helped us with our luggage and when I said no to paying upfront for a room I hadn't yet stepped into, they insisted on holding on to our passports even though it was the only hotel to have verified my credit card in advance. The shower was a tap operated one just above waist height and there was a shower curtain rail with hooks but no shower curtain, when we queried this we just got a shrug. Breakfast choices did not look appetising though the eggs/omelette was acceptable but the coffee was barely tepid. The room was OK and beds comfortable with a river and sea view, though the small sea view window had no curtain and the riverview was actually a construction site and river view! In fact, within 12 maths this hotel will no longer have a river view! On one evening drinks were deliver to our room, the following evening this was refused with them insisting that we collected them from reception. We requested the room be made up, the food was swept, although a green jelly type blob of something on the floor wasn't removed, and the towels were replaced, but the beds were not made. On checking out we were informed that the soap dish was broken and we were expected to pay for it although they did back down when we insisted that there were definitely no breakages of any kind! I would definitely not recommend this hotel.
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Date of stay: November 2017Trip type: Travelled with friends
Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Modern and very clean hotel with friendly personnel. The only "problem" in our room was that there was no curtain for the small window, making the room very light early in the morning.
The buffet for breakfast offers a wide range of food and drinks.
A pitty that the bar did not open.
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Date of stay: February 2017Trip type: Travelled with friends
Rooms
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
We were backpacking through Vietnam and this place was definitely beyond our budget (I think we paid around $40 per night). But we were also looking for a slightly higher-end place after staying at hostels for several days. We went in just to inquire and the main reason we took the place was because of the enterprising nature of the hotel manager, Mr. Duc. He sold the place well, and was super courteous. It was not a hard sell but rather a welcoming attitude that led us to come back to this place even though we found slightly cheaper options elsewhere. The room was great with a nice beach view. All of the staff were very helpful. Breakfast was included. On one particular day,
If you are looking for a slightly expensive place with all comforts, do go here. Will give 5 stars - for the place and the people running the place.
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Date of stay: August 2016Trip type: Travelled as a couple
Room Tip: great customer service; rooms with a view; comfortable beds
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from MrDucHuynh, Manager at Gem Hotel
Responded 3 Sep 2016
Dear Sir, Thank you for taking the time out to write about your stay with us. The Whole Team at Dung Thanh Hotel is thrilled to read about your experience and comments. You have commented extensively about our F&B as well as about the other facilities and service. We are happy to note that we met your expectations. Discerning Internatrional travelers like you have various choices and we are grateful that you had chosen Dung Thanh Hotel. We look forward serving you again in the near future. Regards Mr. Duc Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Got room 805 which has lovely beach view as well as river view. Terrace bar is nearby which offers even more seaview. Could be a bit loud due to music but closing the door muffles most of the sound.

The staff was friendly and spent a considerable amount of time showing us where to go and what to do in Nha Trang. As we speak Vietnamese we cannot comment on their English.

The hotel is only 3 months old when we stay so it is still sparkling new and beautiful. The only problem is that the bath is not attached to the wall and has no curtain so water sprays onto the floor. A bit annoying but we are ok with it.

We love the hotel and are happy to come back especially given the reasonable price.
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Date of stay: August 2016Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from MrDucHuynh, Manager at Gem Hotel
Responded 9 Aug 2016
Dear Mr. Sebastian, Nice greetings from Dung Thanh Hotel Nha Trang! Thank you very much for choosing Dung Thanh Hotel Nha Trang during your recent trip in Nha Trang City and nice feedback about your recent experience with us. It is pleasing to know that our service helped creating an amazing stay that reflected true Dung Thanh Hotel philosophy. Thank you again for choosing Dung Thanh Hotel Nha Trang as your accommodation of choice and we do hope to have the pleasure of welcoming you back in the near future and make your next visit a more pleasurable experience. Best regards, Mr. Đức - Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC