It's a little tired, in a generally worn sort of way. So these are two bed condos for rent. You get air con in every room, there's a cleaning service, you get a mini-kitchen and one en-suite with bath, one shared bathroom and a lounge-dining area. The mattresses are pretty good, no issues with sleep, there's a safe, a fridge/freezer, TVs with some sort of weird internet service, a semi-functional wifi and kitchen goods that are almost, but not quite, enough to produce a meal. Two burners and a couple of pans, a water boiler device, and knives and forks for dining. Plates and some crockery. My kids liked the pool, apart from the missing tiles and sharp edges that left some injuries, and the somewhat disappointing "roof bar". It's at the edge of convenience for transport in central Phnom Penh. It's all right. It's not mind-boggling but neither is it terrible. It's perfectly serviceable.
This hotel has poor risk and safety management protocol, no basic first aid box, nobody knows first aid, the management does not have service recovery strategy and did not apologize or even ask how we were when my mum slipped and fell at lift lobby area last Sat morning. Staff mopped the floor but didn't put any signs. It's not about compensation which I had to chase them for 2.5 days just to confirm reimbursement for the one unused night's stay and flight tickets back to Singapore for emergency surgery. They won't compensate more than that because their public liability insurance had expired. Meaning they would compensate and provide "customer service" if the insurance was paying for it. Otherwise, no. Throughout the whole ordeal, I met the cambodian manager once and communicated only via phone and messages. He can't make decisions so it was a back and forth situation between me and higher management. Nobody from higher management stepped forward to say or do anything, not even ask how my mum is doing. My requests to speak to someone from management was repeatedly denied.
My mum has an open fracture to her right elbow requiring multiple surgeries because infection had set in by the time we arrived in Singapore. She needs a metal inserted, will never regain back 100% of strength and mobility, unable to work for 1 to 2 months and need care-giving.
The hotel may boast of amenities and services but what is more important? The luxurious perks or standards in risk and safety management. Would you prefer to have staff who painstakingly learnt how to pour your coffee and open the door or is quick and decisive in emergency situations, offering support and compassion? Would you want to swim in a gorgeous pool or know that the management and operations team truly care about your welfare and wellbeing?
STAY AT YOUR OWN RISK.
My family and I were so much enjoy our trip in Phnom Penh. He have found this place through Booking.com so we just straightly book for Two Bedroom Suite.
There is a massive swimming pool on the top roof plus the separate swimming pool for the kid. My kids loved it so much.
Very nice breakfast and wonderful place to accommodate. Thanks
My wife and I stayed at the here for 4 nights. The ambiance of the place was amazing. Every single staff member, made us feel pampered and at home. They were friendly, accommodating, as overall just superb. The rooms were very nice, clean, and spacious. We were quite pleased. To top things off they have an amazing rooftop bar, with an infinity pool. It has an amazing view, and was perfect to sip on cocktails, and stare out into the city. I'd highly recommend to anyone planning to visit Phnom Penh.
Stayed here for a total of four nights. Clean rooms, an infinity pool on the rooftop, strong wifi, and great espresso make this a great choice while in Phnom Penh. The rooms have a apartment feel to it and have all of the amenities of a hotel (e.g. daily housekeeping, minibar, 24 hour front desk). I would definitely stay here again when I return to Phnom Penh.