he had a reservation for five nights, i was late at the very tired night and i didn´t realize they sold me a dirty room which is unacceptable
the person in charge of the reception is not competent because he cannot give an answer in english becouse she does not understand i am informed that you would make a refund for the payment made wich was previously cancelled but when i came back this wasn´t ready and the procedure makes it a young man who had no idea what happened
i just hope my money´s back i dont recommend this hotel
This hotel was part of a Gate1 travel tour package and we booked 2 pre-nights. When we finally arrived at 3am in the morning, the front desk clerk noted there was no record of it. When we showed him the voucher, the detailed bill from the tour company, this young kid was clueless and didn't know what to do. It took over 30 minutes to provide us with a room. Poorly trained and knew nothing about customer service.
Very Good buffet breakfast, excellent room, great location, close to the office easy to access by car, quiet at nights, excellent price for the service offered, The staff was very friendly. I think I'll repeat stay here whenever possible.
Here for two nights and room was large with separate bedroom from outer room, was on tour so did not spend much time at hotel but enjoyed one afternoon at bar with some of my new friends. Breakfast was included and nothing special but filling to start day. Did not see much of area but seemed quiet and some on my tour ate at some restaurants that were close and they said very good.
We enjoyed a two night stay as part of a Gate 1 package. The hotel overall is very charming in a quiet street in Bogota. The staff was always very friendly and accommodating. The one person who went out of his way to please was Juan the bartender. It was fascinating to watch him make cocktails. Very professional and takes great pride in his drinks. Ask him to make a Candalazo.
The rooms were well equipped and clean. We had a larger suite but our friends had a standard hotel room. Luck of the draw i suppose.
There are plenty of dining options nearby within walking distance. I recommend you try them because the hotel food was abysmal. We had one dinner and breakfasts at the hotel. All were terrible. Lacked in taste and presentation. This is honestly my only complaint Uber is super cheap. Take advantage of the many great restaurants around.