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All You Need to Know About the Rooms
at Hotel Estelar Windsor House

Room/Suite (124)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... very tired night and i didn´t realize they sold me a dirty room which is unacceptable the person in charge of the reception...
... know what to do. It took over 30 minutes to provide us with a room. Poorly trained and knew nothing about customer service.
Very Good buffet breakfast, excellent room, great location, close to the office easy to access by car, quiet at nights, ...
Most popular question about the rooms
Are all of the rooms Junior Suites?
Answer from alidrisi2015
Jan 2019 |
Yes

Reviews that mention rooms

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AndresDK wrote a review Mar 2020
1 contribution
he had a reservation for five nights, i was late at the very tired night and i didn´t realize they sold me a dirty room which is unacceptable
the person in charge of the reception is not competent because he cannot give an answer in english becouse she does not understand i am informed that you would make a refund for the payment made wich was previously cancelled but when i came back this wasn´t ready and the procedure makes it a young man who had no idea what happened
i just hope my money´s back i dont recommend this hotel
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Date of stay: March 2020
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Ana Ofelia G, General Manager at Hotel Estelar Windsor House
Responded 4 Mar 2020
Dear Guest. Thank you for dedicating your time and your opinion. We really regret that unpleasant situations have occurred during your stay. I would like to apologize on behalf of the hotel and our team for the problems during your stay. It is our goal to always provide excellent service, thanks to your observations we have reviewed procedures and services mentioned in your comment and taken improvement and corrective actions as appropriate. Regards Ana Ofelia González Ayala
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago90Phoenix wrote a review Feb 2020
phoenix1,267 contributions362 helpful votes
This hotel was part of a Gate1 travel tour package and we booked 2 pre-nights. When we finally arrived at 3am in the morning, the front desk clerk noted there was no record of it. When we showed him the voucher, the detailed bill from the tour company, this young kid was clueless and didn't know what to do. It took over 30 minutes to provide us with a room. Poorly trained and knew nothing about customer service.
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Date of stay: February 2020
Rooms
Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Ana Ofelia G, General Manager at Hotel Estelar Windsor House
Responded 28 Feb 2020
Dear guest. Your comments are important to us, they allow us to make the necessary adjustments to offer the best service you have specified. We regret the negative experience in our hotel, we hope to receive it again in the future and offer you a pleasant stay. Ana Ofelia González Ayala
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mariacharry wrote a review Dec 2019
Miami, Florida1 contribution
Very Good buffet breakfast, excellent room, great location, close to the office easy to access by car, quiet at nights, excellent price for the service offered, The staff was very friendly. I think I'll repeat stay here whenever possible.
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Date of stay: December 2019Trip type: Travelled on business
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Ana Ofelia G, General Manager at Hotel Estelar Windsor House
Responded 27 Dec 2019
Thank you for your comments of the service feelings , Will always have a human team with the best quality and warmth at your disposal. Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
klemi wrote a review Dec 2019
Oak Ridge, Tennessee524 contributions123 helpful votes
Here for two nights and room was large with separate bedroom from outer room, was on tour so did not spend much time at hotel but enjoyed one afternoon at bar with some of my new friends. Breakfast was included and nothing special but filling to start day. Did not see much of area but seemed quiet and some on my tour ate at some restaurants that were close and they said very good.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Ana Ofelia G, General Manager at Hotel Estelar Windsor House
Responded 27 Dec 2019
Dear Guest. Kind regards Thank you for your comments of the service feelings , Will always have a human team with the best quality and warmth at your disposal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
trintrav wrote a review Dec 2019
Cookeville, Tennessee310 contributions151 helpful votes
We enjoyed a two night stay as part of a Gate 1 package. The hotel overall is very charming in a quiet street in Bogota. The staff was always very friendly and accommodating. The one person who went out of his way to please was Juan the bartender. It was fascinating to watch him make cocktails. Very professional and takes great pride in his drinks. Ask him to make a Candalazo.

The rooms were well equipped and clean. We had a larger suite but our friends had a standard hotel room. Luck of the draw i suppose.

There are plenty of dining options nearby within walking distance. I recommend you try them because the hotel food was abysmal. We had one dinner and breakfasts at the hotel. All were terrible. Lacked in taste and presentation. This is honestly my only complaint Uber is super cheap. Take advantage of the many great restaurants around.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Ana Ofelia G, General Manager at Hotel Estelar Windsor House
Responded 27 Dec 2019
Thank you for your comments of the service feelings , Will always have a human team with the best quality and warmth at your disposal. Kind Regards
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

dccantor asked a question Dec 2018
Silver Spring, Maryland5 contributions5 helpful votes
Are all of the rooms Junior Suites?
Answer from alidrisi2015
Jan 2019 |
Yes
0 votes
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