Date of stay: August 2018Trip type: Travelled on business
It is supposed to be the best, or one of the best hotel in town.
The staff is surely very kind and extremely professional. If it had not been for the staff and the management I would have rated the hotel lower.
The view over the Ela beach is fantastic but the smell of mold, humidity, in the rooms, and in the lift is terrible. Carpets on the floors should be replaced. The policy of locking the windows is hard to understand. They never change air in the rooms. that's way probably the stink. It took me several days to get used to the stink every time I was walking into the lifts and in my room. But after a while it got away, not sure whether I had got used to or thanks to the greater use of the room.
One evening I suffered a termites attack in my room and I had to change room at 10 p.m. Another evening the power switch was not working so that I was in the dark. The first repair attempt failed so, again, I was given another room, albeit only temporarily while my room got fixed. The switch had to be repaired again, this time for good, the next day.
The stink aside, the rooms are comfortable and the beds excellent. The hotel is very quiet and extremely safe. The best is the staff. They make everything possible to address problems and try to make your stay pleasant. They also very effectively and professionally addressed the problem experienced by a colleague.
The food is good.
Security is extremely good.
It would be good if you ask for executive lounge access where you can enjoy breakfast and happy hour drinks. But after breakfast food is only available between 17:30 and 18:30 and is always the same. More a snack than a light dinner like in other executive lounges I have seen.
The advertise a swimming pool. It is more a bath tub.
Room Tip: high floor overlooking port moresby bay rather than ela beach (more windy).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from VicN75, General Manager at Grand Papua Hotel
Responded 20 Sep 2018
Dear Guido D, Thank you for taking the time to share your experience from your recent stay. My team and I appreciate your kind comments on our service from our staff and management. We apologize for the inconvenience caused and I’m glad that we had resolved the issues to your satisfaction. We also note the air quality issues you experienced during your stay. It is a challenge in humid conditions to get proper air circulation especially when air-conditioning is expected to be set at very cold temperatures to combat the heat from the outdoors. Our housekeeping team do open the balconies doors in every room and suite during cleaning to get fresh air in. Balcony doors are unlocked for guests at their request and also locked for guests with children. An extensive refurbishment program is currently planned for 2019. My team and I are looking forward to see these changes take place and I’m sure our guests would welcome the fresh look of our hotel. We look forward to welcoming you back to our hotel in the near future and thank you once again for an honest review. Best Regards, Vic N General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC