Together with my wife, we spent four nights in the Crowne Plaza Nanjing in October 2013. It is a well located place, on a side road, in the center of the city. I had booked a small suite but, although a IHG Platinum Elite member, did not receive an upgrade and I was denied access to the Club Lounge. The room, on the 47th floor, was clean, comfortable and offered a splendid view over the city (see photograph). The breakfast buffet, served on the 9th floor restaurant, was exceptionally plentiful and with a wide variety of Chinese and European dishes. We did not use the swimming pool. Internet access was very fast.
Our only difficulty in that hotel was with the staff. All were smiling and friendly but few had a knowledge, even limited, of the English language; some even shook their heads when we spoke to them in English, although very slowly, showing by their gestures that they did not understand English, or did not wish to answer in English. One evening, a female employee called me in the room and tried to ask something. Unfortunately, her English was so poor and marked by an accent so pronounced that, even with the best goodwill, I did not manage to understand her. She ended the "conversation" by hanging up the phone with a sigh. For a Crowne Plaza Hotel, claiming to be part of an international top level hotels chain, this is somewhat surprising.
The hotel is close to the Xinjiekou station where the (only) two subway lines in operation in Nanjing intersect. The place is worth a visit as there is a complex underground network of little passages lined with small shops displaying the latest Chinese fancy items, small eateries and all sorts of goods and materials, including fashion watches "made in China" (being a Swiss citizen, I found it fascinating!). The two subway lines allow to reach the main tourist attractions of Nanjing including the Dr. Sun Yat-sen's Mausoleum with a view over the city (if no smog) and the Nanjing Massacre Memorial Hall. In front of the entrance of theMassacre Memorial Hall, there is the Brocade Museum of China. It is worth your time for a visit if you are interested in silk. There is a large shop on the ground floor. On the first floor, in a large exhibition room, professional artists work on ancient wooden looms (see photograph) and produce beautiful brocades that are on sale (not cheap, but authentic). Walking over the city ancient walls is also a pleasant way of approaching the pleasant Xuanwu Lake (see photograph).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from CPNJ2001, Manager at Crowne Plaza Nanjing Hotel & Suites
Responded 5 Nov 2013
Dear George, Thank you very much for staying in Crowne Plaza Nanjing! We are located right in the center of Nanjing city. Actually, your room has been updated, but our staff forget to inform you about that. For Platinum member, some of the benifits are not available in Crowne Plaza Hotels, but we still offer the service like welcome fruits. For the english problem, we will train our staff, sometimes they are too shy. for breakfast, our chefs are very happy since you like the food. and we will do better! Aim high! Thank you again for choose our hotel. Hope to see you in the short future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC