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All You Need to Know About the Rooms
at Ibis Budget Singapore Crystal

Room/Suite (154)
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Guests1 room, 2 adults, 0 children
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Room review highlights
..both worth staying I was advised by Reception the room is non-smoking but as soon as the Aircon is on whole room filled up...
... on checkout day asking us to check out as soon as possible. Overall, a musty room with a lot of disturbance day and night.
... and the people at night was distracting but safe. The room we got (deluxe twin or something) was big enough to fully...
Most popular question about the rooms
hi! Is it possible to book for a family room and just add additonal beds? We want to sleep in one room as afamily.
... - Crystal! We wished to clarify that our Superior or Deluxe Room offers either a Queen Size Bed or two Single Beds that can...
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..both worth staying I was advised by Reception the room is non-smoking but as soon as the Aircon is on whole room filled up with the disgusting smell of cigarettes smokes..total disaster for my Xmas..felt like a rip off not only on my wallet but also on my health..to say the least..never stay in this Ibis!!! Especially if you're nonsmokers..
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from GlobalPremiumHotels, Owner at Ibis Budget Singapore Crystal
Responded 23 Dec 2019
Dear Ivan, Thank you for your review. I'm sorry to hear about your experience. Our hotel is a non-smoking facility, and smoking on site is prohibited by law. It is very surprising to hear of your experience as there has not been such a feedback before. Nevertheless, I have launched an investigation into the matter. Please do not hesitate to immediately approach my colleagues at the front desk for assistance, as we have been empowered to provide prompt and appropriate solutions for our guests in such instances. Festive Greetings, Thaddaeus Guest Experience Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Not a good area. Takes long to go to Singapore attractions. Staff were inefficient. They repeatedly called us in the morning on checkout day asking us to check out as soon as possible. Overall, a musty room with a lot of disturbance day and night.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from GlobalPremiumHotels, Owner at Ibis Budget Singapore Crystal
Responded 22 Dec 2019
Dear Guest, Thank you for your review. I'm sorry to hear that we could have served you better. We are quite surprised to hear of your experience, as most of your feedback has not been reflective from the feedback from our guests so far. Nevertheless, I have submitted your feedback to the manager for their review. Best Regards, Thaddaeus Guest Experience Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Me: Stayed here for two nights to see the U2 concert and overall this hotel did not disappoint. Cab drivers were not familiar with the hotel though (ibis budget or fragrance) and had to really slow down and find it via the address. Restaurants and convenience stores are really close and walking past the bright lights and the people at night was distracting but safe.

The room we got (deluxe twin or something) was big enough to fully open our luggage. The mattress was a bit on the firm side. The sheets seem clean, but the wife has something to say about that...

Wife: The sheets smell bad! And you can hear everything in the hallway because of the thin walls.

Me: Still a good deal though.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
+1
The hotel is good but not recommended for single ladies. Outside of the hotel quite complicated. First day check in, the room looks clean. But next day asked for extra blanket, the blanket they sent cover with hairs...
Midnight may have people drunk and make noise in the corridor. The bathroom is smelly sometimes.

在房價偏高的新加坡酒店,這間算是乾淨,價格便宜又可擁有私人空間的一間酒店。但,不建議女性朋友單身前往住宿,酒店的外圍環境比較複雜。
櫃檯人員大致上都算友善,唯獨有一兩位大哥貌似比較「凶神惡煞」,不過接待客人時還是在友善範圍內⋯⋯應該?
入住期間,房間整潔皆在可接受範圍內(考慮你付的錢,一分錢一分貨)每天也都會整理房間以及補充飲用水。
房間內原本準備的被子,超級無敵薄,在經過一個晚上反覆被冷醒後(房間溫度已調高)隔天就跟櫃檯要多一件被子。這裡必須說提出的需求都有被滿足(當然是備品或房內修繕的問題)。
但是送來的被子就比較讓人傻眼了⋯⋯因為毛毯上佈滿毛髮(不要問什麼部位)。
房間內的浴室不時會傳出異味,外出回來尤其明顯。可能是房間管線設計的問題吧。
以上之外,一切都不錯。
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from GlobalPremiumHotels, Owner at Ibis Budget Singapore Crystal
Responded 13 Oct 2019
Dear Guest, Thank you for your kind review for Fragrance Hotel - Crystal. Singapore has progressed significantly since a few decades ago, and our location is no longer a cause for concern. It is safe to be out in the streets even at night. In fact, many guests have thoroughly enjoyed staying with us as our hotel in Geylang is well located - in the midst of many dining options, and accessible by Bus, Foot or MRT. I'm sorry to hear that our housekeeping services did not meet your expectations. I have submitted your feedback to the Housekeeping Supervisor for their review. Please do not hesitate to approach my colleagues at the front desk for assistance on restoring a pleasant and comfortable environment for rest. Best Regards, Thaddaeus Guest Experience Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Very good room for the price. The staff, especially Ben, Tes, and Hafiz, were outstanding! They all went out of their way to make sure we could get to transportation to any spot in Singapore. They also went out of their way to give us extra pillows for our son..
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Date of stay: August 2019
Value
Rooms
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from GlobalPremiumHotels, Owner at Ibis Budget Singapore Crystal
Responded 13 Oct 2019
Dear Guest, Thank you for your wonderful review for Fragrance Hotel - Crystal, and highlighting the signature Fragrance hospitality offered by my colleagues, Ben, Tes and Hafiz, as well as the great value you have found during your lovely stay with us! Please come back and stay with us again soon! Best Regards, Thaddaeus Guest Experience Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Crystal! We wished to clarify that our Superior or Deluxe Room offers either a Queen Size Bed or two Single Beds that can accommodate a maximum of two adults and one child 12 years of age and below. On the other hand, our Triple Room offers a Queen Size Bed and a Single Bed that can accommodate a maximum of three adults and one child 12 years of age and below. In view of the small room size, we are sorry to inform that there is no capacity to accommodate an extra bed in all the above room categories.
1 vote
Hello, I booked via bookingcom i also had the same issue, they charged me a pre paymnt fee, then at the hotel, while checking in, i didn't had to pay anything. Do print your credit card statement. And also ask for the hotel for a receipt, because while checking in, the reception will ask you.
1 vote
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We are the Managing Operator for Fragrance Chain of Hotels. Thank you for your interest in Fragrance Hotel - Crystal! We would like to clarify that our Superior or Deluxe Rooms offer a Queen Size Bed or two Single Beds that can accommodate a maximum of two adults and one child 12 years of age and below. On the other hand, the Family Room offers a Queen Size Bed and a Single Bed that can accommodate a maximum of three adults and one child 12 years of age and below. In view of the room sizes, there is no capacity to accommodate an extra bed or baby cot inside all the existing room categories. Hence, based on your intended occupancy of two adults and three children, we would recommend you to book the Family Room for your stay. We had checked that the Family Room is available for stay from 09 to 16 Jul and the best discounted rate offered for the seven nights stay is SGD696 nett (Inclusive of tax). To book and confirm your stay, kindly visit our hotel website. As this is a discounted offer booking, a credit or debit card is required for the reservation of the room and the full payment shall be charged upon confirmation of the room online. Kindly note that as this booking offers a non-refundable policy, there shall be no refund offered should this reservation be cancelled.
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What are differences between Superior and Deluxe Room ?
We are the Managing Operator for Fragrance Chain of Hotels. We apologise for missing out in responding to your query! The key difference between the Superior and Deluxe Room is that the Deluxe Room comes with a slightly larger room size and offers a mini fridge.
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