Date of stay: November 2016Trip type: Travelled as a couple
Check in was very good... BUT
The hotel rooms are old, small bathroom and shower.......
The pool closes before the time they inform you.....
To use the sauna you have to PAY and schedule a time.....
When I complained about the pool, they just ignored my complaint
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded 23 Dec 2016
Dear rafaelmg2004! Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla - Enc. Calidad.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.