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All You Need to Know About the Pool
at Novotel Santiago Vitacura

Pool & Beach (6)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... Santiago. The hotel was nice and clean too. Downside is the pool is not open late and is located underground. The hot tub...
... etc that was included in the price. Small but nice heated pool and gym that I used. TV had all the main news channels in...
... big room, and well located. I could also try the swimming pool, in the level -2. Hot water bit small, but with a jacuzzi.

Reviews that mention pool

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HalbeckCO wrote a review Dec 2019
3 contributions
With all the prostests going on in Chile I was happy with the location of this hotel. Vitacura is an upscale clean part of Santiago. The hotel was nice and clean too. Downside is the pool is not open late and is located underground. The hot tub didn't work. The hotel front desk person had to key me up to the rooftop because my key wouldn't allow access. Rooftop has nice views but no table and chairs! I booked the hotel for a rooftop! Very disappointing. The hotel room was big and clean though. The restaurant had great food! Overall I liked the hotel. I would look elsewhere if you want pool days and rooftop drinking. My third hotel in Santiago provided all of that for the same price!
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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MartinLondonTravels wrote a review Apr 2019
London, United Kingdom120 contributions46 helpful votes
I stayed for three nights in this very nice neighbourhood. The hotel had a nice breakfast including some limited hot options (including scrambled eggs) and cold buffet and bread etc that was included in the price. Small but nice heated pool and gym that I used. TV had all the main news channels in English and the room was nice with a comfortable bed. Free WiFi in the hotel and close by to ATMs round the corner in banks or across the road at a petrol station. Very helpful front desk who answered my many questions. The only slight downside is it is 20/25 minute walk to the nearest metro station and so a fair distance to the city centre.
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Date of stay: April 2019Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded 23 Apr 2019
Dear MartinLondonTravels, Greetings from Santiago! We very much appreciate your comments regarding your stay at NOVOTEL SANTIAGO VITACURA. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adrian0902 wrote a review Mar 2018
Zaragoza, Spain489 contributions80 helpful votes
I slept in the hotel years ago, and I was not really happy.
This time I was longer there and sensation was better.
Good breakfast, big room, and well located.
I could also try the swimming pool, in the level -2. Hot water bit small, but with a jacuzzi.
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Date of stay: March 2018Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded 13 Mar 2018
Dear Adrian0902, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel Welcome! Sincerely, Carla.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jérémie P wrote a review Jun 2017
Vevey, Switzerland378 contributions114 helpful votes
The hotel has probably been renovated few years ago. It is a good place to stay, very clean. The room are well equipped, I liked it. There is a swimming pool but not super nice in my opinion. As well you have access to a sauna. The breakfast is great, a lot of fruits.
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Date of stay: June 2017Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded 20 Jun 2017
Dear Jérémie P, Thank you for share your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla - Enc. Calidad.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rafael Guerra wrote a review Dec 2016
Sao Paulo, SP27 contributions12 helpful votes
Check in was very good... BUT
The hotel rooms are old, small bathroom and shower.......
The pool closes before the time they inform you.....
To use the sauna you have to PAY and schedule a time.....
When I complained about the pool, they just ignored my complaint
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Date of stay: November 2016Trip type: Travelled as a couple
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Response from Luiz S, Gerente at Novotel Santiago Vitacura
Responded 23 Dec 2016
Dear rafaelmg2004! Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla - Enc. Calidad.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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