Keycard was not working the entire day of check in, it's a big hassle going back to the lobby several times. Front Office Staffs (Receptionist and Bellman) are unprofessional, you just checked in 15 mins ago and they will ASK you to write a good review on Trip Advisor including their names on it - hasn't even reached the room yet! One lady even wrote her name on the paper for me not to forget it. Will not come back nor recommend this place.
Very accommodating staff and good location. My habibi is celebrating his birthday and from the time we checked in, in the room, from the eruption bar and from the checkout they all greeted him and provided a complimentary cake. Thank you for Kaslang from Eruption bar for giving us a excellent service and for the band that kept us entertained the whole night. Thank you also for Ms. Karen from the reception.
Tried to call three times for meeting room inquiry, first time the call transferred by reservation couldn't reach to banquet team and made me wait for 5 minutes; Second time after noting my name staff cut the phone; The call was finally successfully transferred to banquet for the third time however no one spoke!!!
Location is great next to the the Metro station.... Staffs are nice ... Especially the guy who done check in Vishal and the Concierge staff Soheg both are very well trained and great in hospitality ....Lobby is good, Enough place to sit....
Disliked: Near by no restaurants or Super markets.... High floor room stayed in 6th floor but no good views .... Check in time deposit 100 Dirham its not a good impression reason is property damage or Minibar consumption however its an old hotel just look like they tried to renovated but still we can feel that. Near by two Ramada are there i got confuse which one i booked always need to double check one is Ramada and is Ramada Plaza
as i had book stay for guest by name of Mr Pawan Batra and we booked 6 rooms Check in :- 16 Jan 2020 check out :- 22 Jan 2020 as we booked ramada as its brand name and i thought it should have gud service but unfortunately the service i got for whole stay is very very poor and i wont recomend it to any one as if in lobby i am standinng and waiting for my cab and i asked for glass of water they at that time asked for money just for glass of water and i have many other problems while stay as i call help desk for tea bags & sugar but they just came and threw it out side my room door and staff was so rude and while paying tourism tax they bill me for transfer charges and while at breakfast if food got finish they just sya its finish as breakfast timming is there left