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All You Need to Know About the Gym
at The St. Regis Sanya Yalong Bay Resort

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US$169
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Gym review highlights
Pro : very good staff, all very kind. Sherry at the gym very professional and also nice person. Lots of space, clean beach, clean rooms, very relaxing, good gym , quiet not too much people (depend of the season) Cons : actually haven't found anything wrong
... the lifeguards for watching attentively for people's safety on many occasions. Kid liked the bouncy castle set up in the conference hall. Gym had the basics you'll need for holiday but not conveniently accessible - the only available route from room to gym was a long detour around the...
... The swimming pools were great, it's not too crowded, it's very enjoyable. They've got water slides, bubbles so kids were entertained too. The gym's facilities were new and comprehensive. The mini theatre was quite grand, we watched a movie and the 3D quality was comparatively great. The...

Reviews that mention gym

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Pro : very good staff, all very kind.
Sherry at the gym very professional and also nice person.
Lots of space, clean beach, clean rooms, very relaxing, good gym , quiet not too much people (depend of the season)
Cons : actually haven't found anything wrong
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Transport: 30-minute taxi ride from airport, cost around 120RMB. We couldn't take hotel shuttle because of our flight schedule. Would be good to have shuttle service at more times during the day/night.

Room: TV was bit small for viewing when lying in bed, but only because the room was so big and spacious! The garden-facing balcony had comfortable chairs perfect for afternoon naps. Reasonably clean. Had all the baby stuff we needed.

Food: Burger and dandan noodles were great at Social, but pasta wasn't as good. Kids menu had enough variety. Ming Xuan had good Chinese food. Driftwood had the best atmosphere; we had paella outdoors. Breakfast and dinner buffet were good, especially the satays and dumplings. In-room dining was convenient, but food often arrived lukewarm.

Amenities: Pools were kid-friendly. Beach was nice and clean. Appreciate the lifeguards for watching attentively for people's safety on many occasions. Kid liked the bouncy castle set up in the conference hall. Gym had the basics you'll need for holiday but not conveniently accessible - the only available route from room to gym was a long detour around the lobby area.

Service: Online communication was a bit confusing, as 3 different butlers replied at different times to answer the same question. A few servers at Social repeatedly needed reminders to provide what we requested (new staff I assume). Other than that, pretty good service overall. Special thanks to 吉日新 (Alan?) from Social for his hospitality; Neil from Social for putting in special order for sweet potato for baby's dinner, remembered us, and took the initiative to personally bring us sweet potato the next morning at breakfast; Garrett Tan for always making us feel welcomed at Ming Xuan; and housekeeper lady in the West Wing (didn't catch her name) for taking the initative to ask for a baby carriage on our behalf. The lounge/restaurant musicians - Soul Inspiration - were a treat to the ears!
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Date of stay: August 2018Trip type: Travelled with family
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort
Responded 18 Aug 2018
Dear 'Rickie H', Many thanks for having selected us for your deserved break in Sanya and thank you for having taken the time to post your feedback. I am glad to learn that overall you enjoyed your stay with us and thank you for your kind comments about our spacious room, food, staff and especially for highlighting Alan, Neil, Garrett, I think you definitely made their day with these remarks! and We all hope to be able to welcome you back soon and please don’t hesitate to let me know if I can be of personal assistance in your travel plans. Sincerely, Andreas Trauttmansdorff General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We brought our two kids aged 11 and 13 to Sanya and stayed four nights at St Regis. The room was spacious for four people. The beds were okay and the bathroom was enormous. Our room was facing the dock, with a view of the inner side of the hotel, a large amount of greenery. The telephone shortcuts doesn’t seem to work and the WiFi was slow.

The staff there were very friendly. We appreciate very much their courtesy service. April who had been answering our emails greeted us on our arrival . Our butler, Nicky was cheerful and responded to our needs quickly and accurately.

Except for the lounge at the lobby, staff from other catering are more attentive. We first visited the Social restaurant. Some food was not hot enough, such as the small, warm dish of spaghetti and the price was rather expensive. The other two restaurants were much better. Especially the one named Driftwood which serves western food. The waiters and chefs were all very helpful and friendly. Chef Jason warmly introduced us the menu, he even cooked us a Carbonara Spaghetti for our kids which was not in the menu. It was exceptionally delicious -according to the kids- exactly their cup of tea. Upon the recommendation of Jason, we had steak, lamb chop, oysters and the seafood risotto, which are all freshly made, steamy and delicious. I particularly like the wagyu steak, juicy and not bloody. We enjoyed very much the hospitality and company of Jason and Frank that we spent three evenings there. It would be great if they add more variety to the menu. Frank also provided us with some useful travel advice.

The weather was bad during the first few days of our stay, so we got to experience the facilities very thoroughly. The spa was great. The lady massaged me from head to toe, very comfortable. The swimming pools were great, it's not too crowded, it's very enjoyable. They've got water slides, bubbles so kids were entertained too. The gym's facilities were new and comprehensive. The mini theatre was quite grand, we watched a movie and the 3D quality was comparatively great. The seats were comfortable too.

It was sunny on our last day, thankfully. We walked along the private beach of the hotel. The scenery was beyond beautiful. The wind was blowing so it wasn't too hot. We took a bunch of memorable photos.

All in all, the hotel facilities were clean and well maintained, the staff were friendly and helpful. We had a wonderful time at St Regis, it's a fantastic experience.
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Date of stay: July 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort
Responded 30 Jul 2018
Dear ‘Beebee12345678’, Many thanks for recently selecting to stay with us at The St. Regis Sanya Yalong Bay and for having taken the time to post such a detailed comment. I am so glad to learn that you have a very pleasant holiday with us. I would like to take this opportunity to thank you for the wonderful review in regards of our spacious room, food, facilities, staff, service and especially for highlighting April, Nicky, Jason and Frank, I think you definitely made their day with these remarks! I also would like to thank you for your comments that highlighted opportunities to improve. We will double check to eliminate these flaws and ensure all our guests have the best possible experience. Thank you once again for sharing your feedback with us and we are looking forward to welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last, please don’t hesitate to let me know if I can be of personal assistance in your travel plans. Sincerely, Andreas Trauttmansdorff General Manage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huge & pampering rooms for guest and meeting. Excellent breakfast spread and nice beach,

What would take it to a 5 star on this page :

1. Tried 4 of its restaurants. Only the French restaurant is nice. The beachfront seafood restaurant is totally over valued with the taste it serves.

2. Banquet staff is overly good in service. I requested several times to allow me to make my own tea, for personal preferencce in taste (I like to mix my teas), and for speed.
The banquet sets up a bar to serve the meeting group. The bar serves one cup at a time and it was extremely slow when the entire group stands waiting for their morning drink, and at break times. EVen with 2 staff, it was difficult for them to cope with 30pax. Despite my requests, I was poiltely turned down to make my own tea. And I didnt get my drink several times due to the queue, and had to head back for my meeting.
I certainly think they can learn to flex between service and meeting customers' needs.

3. The gym was rather well equipped. But young kids (below 5 years old) were running around the equipment with parents playing loudly with them.

4. The walk to to the indoor cinema passes by a very stinky toilet I think. The same stench is strongly detected in the gym as well. I could not stay more than 5 minutes in this environment.

5. Very slow service upon checkin and out. This was reflected by several guests in my group.
On a few occassions when I was there, there were just 2 staff at front desk. I overheard one of them kept dialing up another staff for additional help needed at the front desk. The help didnt appear for like 20 minutes. I left without seeing any additional help.

On the other hand, there are a few staff standing at the lobby and concierge. The moment you linger for a second, they would approach you to check if you need something. Strange.
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Date of stay: October 2014Trip type: Travelled on business
Room Tip: Get a room without the sunlight beaming in (west wing) or the room will be hot all day. The...
Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort
Responded 17 Nov 2014
Dear “Yuzimomo”, Thank you for choosing The St. Regis Sanya Yalong Bay Resort as your meeting place and taking the time to share your feedback on TripAdvisor. First of all, I’m delighted to know that you enjoyed our spacious room, breakfast and beach. Thank you very much for the affirmation. Notwithstanding that, your constructive feedback is also acknowledged. I note your comment regarding our dining venues. I am sorry to know that our culinary offering were disappointing. Our new Executive Chef Luca Pulese just joined our team 5 week ago. He has already made fantastic changes on the breakfast buffet and BBQ menus at Social. Next will be the menus at Driftwood, where we will truly celebrate the local seafood and fresh fish. Guests are already commenting on the changes of recent weeks, and I am committed to ensuring the highest culinary standards for our guests. Regarding the banquet set up for meeting group, you are kind to give us this constructive feedback. I’ve already talked with our banquet manager to improve it and we have a positive action plan to ensure our guests get a prompt beverage service. I’m sorry to know that there were an unpleasant smell at the gym and cinema. We reviewed your comment together with Engineer team and I confess that I wasn’t able to find any odour there at the weekend or yesterday. We will continue to monitor this. Regarding the check in & check out process, I do apologize for the inconvenience caused. I can imagine that this was a source of frustration. The immediate action has been taken to remedy this shortfall and to deliver express check in & check out procedure. Once again, allow me to express my sincerest regret and apology. I do hope that we may have the pleasure of welcoming you back to The St. Regis Sanya Yalong Bay Resort again in the future and we would very much like the opportunity to restore your faith in our resort. If your schedule ever brings you back to Sanya, or if I may be of further assistance, please feel free to contact me via anne.scott@stregis.com if I may be of service for your next stay. Allow me, Anne Scott General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Having arrived at the airport we were met by the hotel chauffeur and escorted to the awaiting limo. Impressive service started from the very onset.
The journey to the hotel is approx 30 mins depending on traffic. We arrived the same day the cyclone had just past the north of Hainan Island and to look at Sanya you wouldn't have thought it as nothing was affected.
At the hotel we were greeted with cold towel and refreshing drink before being shown to our room. It's the first time ever I haven't had to go to check in, as this is done by the butler, again impressive.
On first impression St Regis is real class. Rooms are very spacious elegant and well acquitted with all the mod cons of today. Our room initially overlooked the Marina (lovely view and very peaceful) however after a good walk around the hotel grounds we enquired about the lagoon room ( with pool).
The rooms and butler service are great and staff service couldn't be faulted. For expats it's a great escape from hustle and bustle of mainland China.
Thanks to Anne Scott (Manager) for your personal meet n greet.

The hotel is very nice but in places maintenance is required in particular around pool areas where tiles are loose of have fallen off perhaps with some subsidence due to new build property.

The hotel has plenty selection of international foods, wines, beers and a lovely infinity pool area with swim up bar.

The gym is very well equipped with cardiovascular machines and weight lifters will be happy with the selection of loose weights and machines

All in all a great escape and we will return.
Hope you enjoy
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Date of stay: July 2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from St_Regis_Sanya, General Manager at The St. Regis Sanya Yalong Bay Resort
Responded 5 Aug 2014
Dear “Billy T” You are very kind! Thank you very much for your time to share a wonderful comment through TripAdvisor. It was my pleasure to meet you during your stay. Thank you foe emailing to me in advance and connecting before your visit. I am so happy to know that you had an enjoyable stay with us – and thank you for kind feedback on our butler service, spacious rooms and culinary offerings. Notwithstanding that, your construction feedback about the tiles of pool is also acknowledged. We just completed repairs on the pool tiles at the east wing and will schedule the fix on the west wing lagoon in September. My team and I are looking forward to welcome you back to The St. Regis Sanya Yalong Bay Resort for another splendid stay. Please feel free to contact me via anne.scott@stregis.com if I may be of service again. Allow Me, Anne Scott General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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