Date of stay: April 2019Trip type: Travelled on business
I have stayed here at the Chengdu West Crowne plaza several times over the last few years (all work relatable trips)
I found that on my more recent trip the staff were much more accommodating, very aware of English and being able to help and support guests with any issues. This hotel is used by a lot of people and many spaces are used for external hire such ad the ballrooms. It can get very busy and as a hotel guest you sometimes do not feel that you are perhaps the priority. (on night i was unable to dine at the garden restaurant and eat the buffet as t had been changed in accommodating a large company)
However I must say that there are several members of staff who do go above and beyond and also recognize loyal and returning guests. Evelyn who works in the restaurants says good morning every day and knows what coffee drink I would like. She is very polite and ensure her guests have the best service.
I also met and was introduced to CiCi Zhong (Guest relation officer) SHe noticed that I was a regular guest and wanted to make herself and her services known. She ensured she found me almost everyday as I was leaving or returning from work to say HI, she wanted to make sure my room was perfect and that anything I requested could be dealt with.
She even went as far as greeting me with a fruit basket and personal card just to ensure I had a warm and welcome stay. A very honorable member of staff and again her english is excellent so is very supportive.
The hotel is business orientated, it is huge, it is very clean and is in a good location around a 5-10 minute walk to various shops, restaurants and a metro station.
Room Tip: The best rooms are those which are non smoking and located at the back of the hotel overlooking...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from SophieFanSF, 公关经理 at Crowne Plaza Chengdu West
Responded 30 Apr 2019
Dear Fardell6, thank you for choosing Crowne Plaza Chengdu West. We really appreciate your valuable feedback. I am thrilled to read your positive comments and thank you so much for those wonderful compliments to our hotel service. We are always committed to providing high-quality service in every detail. I will share your feedback with Evelyn and CiCi. We look forward to welcoming you back again very soon! Once again, thank you for choosing Crowne Plaza Chengdu West. Best Regards Sophie Fan Marketing & Communciations Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC