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All You Need to Know About the Rooms
at Crowne Plaza Chengdu West

Room/Suite (36)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... or returning from work to say HI, she wanted to make sure my room was perfect and that anything I requested could be dealt...
This place is not in the city more of a business hub. The room was huge bed so comfortable had a great nights sleep. The...
... privilege doesn’t enjoy the usual one hour free meeting room, unlike in many other Crowne Plaza. The team shows zero...

Reviews that mention rooms

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Fardell6 wrote a review Apr 2019
London, United Kingdom109 contributions18 helpful votes
I have stayed here at the Chengdu West Crowne plaza several times over the last few years (all work relatable trips)

I found that on my more recent trip the staff were much more accommodating, very aware of English and being able to help and support guests with any issues. This hotel is used by a lot of people and many spaces are used for external hire such ad the ballrooms. It can get very busy and as a hotel guest you sometimes do not feel that you are perhaps the priority. (on night i was unable to dine at the garden restaurant and eat the buffet as t had been changed in accommodating a large company)

However I must say that there are several members of staff who do go above and beyond and also recognize loyal and returning guests. Evelyn who works in the restaurants says good morning every day and knows what coffee drink I would like. She is very polite and ensure her guests have the best service.

I also met and was introduced to CiCi Zhong (Guest relation officer) SHe noticed that I was a regular guest and wanted to make herself and her services known. She ensured she found me almost everyday as I was leaving or returning from work to say HI, she wanted to make sure my room was perfect and that anything I requested could be dealt with.

She even went as far as greeting me with a fruit basket and personal card just to ensure I had a warm and welcome stay. A very honorable member of staff and again her english is excellent so is very supportive.

The hotel is business orientated, it is huge, it is very clean and is in a good location around a 5-10 minute walk to various shops, restaurants and a metro station.
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Date of stay: April 2019Trip type: Travelled on business
Room Tip: The best rooms are those which are non smoking and located at the back of the hotel overlooking...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from SophieFanSF, 公关经理 at Crowne Plaza Chengdu West
Responded 30 Apr 2019
Dear Fardell6, thank you for choosing Crowne Plaza Chengdu West. We really appreciate your valuable feedback. I am thrilled to read your positive comments and thank you so much for those wonderful compliments to our hotel service. We are always committed to providing high-quality service in every detail. I will share your feedback with Evelyn and CiCi. We look forward to welcoming you back again very soon! Once again, thank you for choosing Crowne Plaza Chengdu West. Best Regards Sophie Fan Marketing & Communciations Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
margaret c wrote a review Jan 2019
Sydney, Australia193 contributions38 helpful votes
This place is not in the city more of a business hub. The room was huge bed so comfortable had a great nights sleep. The bathroom was amazing so clean but door would not close was stuck. Was to late to walk somewhere for dinner so we had room service but did have to go to reception to order as did not understand us on the phone and had point at what we wanted but did get what we order and it was delicious. Great mix of western and asian food for breakfast and good coffee. Next night did go for a walk and was a nice area to walk around
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Date of stay: October 2018Trip type: Travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from SophieFanSF, 公关经理 at Crowne Plaza Chengdu West
Responded 20 Jan 2019
Dear Margaret, thank you for the great rating! We're happy to hear that you had a pleasant stay with us at Crowne Plaza Chengdu West. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us. We are truly sorry for the imperfect facts you mentioned in bathroom door and staff English, on which we will surely put more efforts in management and training. We look forward to hosting you again the next time you're in town. Thanks again for providing us with your feedback. Have a great day! Warm regards, Sophie Fan Marketing Communications Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tao-is-Tao wrote a review Dec 2018
Shanghai, China142 contributions30 helpful votes
Returning to this hotel another time, I have to admire the collective will of the team to offer services and hospitality.
The executive club lounge is well equipped with a very friendly team. All girls are very and friendly, willing to help.
Only disappointment is the unique rule that a Spire Elite Member with executive privilege doesn’t enjoy the usual one hour free meeting room, unlike in many other Crowne Plaza. The team shows zero flexibility, embarrassing their guest for begging for a favor. Following rigid and some times unfriendly standard procedure might be an easy solution, but offers no charm of hospitality on common-sense.
The gym is great, but locker room is rather dirty and not tidy, thanks to many outside visitors.
Breakfast in coffee shop is great, so in the executive lounge.
This is definitely the best business hotel in Chengdu West.
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Date of stay: December 2018Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from SophieFanSF, 公关经理 at Crowne Plaza Chengdu West
Responded 11 Dec 2018
Dear Tao- is-Tao, thank you so much for your review of our hotel. We are so pleased to hear you enjoyed your stay with us. We understand and apologize for the inconvenience caused by the member privilege and gym environment. We hope for the opportunity to make this up to you the next time you are in the area.Thank you for your sharing, looking forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chrissyp wrote a review Oct 2018
Melbourne, Australia162 contributions81 helpful votes
another late check in and again this was seamless (thanks to our tour guide) . the theme of places in china is the english is rudimentary - crowne plaza is an international name and i did expect a little more understanding especially when trying to order drinks at the bar!!! a feat!
we ordered from the room service menu - fresh tasty and delicious.
the bedroom is huge and beds comfortable - room temp a pleasant level. bathroom again had a large bath with privacy screen - this let down our room as this was loose and didn’t come down properly - the paint work in this area also looked like it needed some tlc ! the shower was great, and plentiful products - just didn’t appear as nice as previous hotels.
breakfast buffet - delicious and too many options to choose! highly recommended - but more of a leisurely breakfast was able to be had.
highly recommend - small convenience store at bottom of drive and a macdonalds about 500m down the road (if that’s what your heart desires!)
would stay here again
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Date of stay: October 2018Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from SophieFanSF, 公关经理 at Crowne Plaza Chengdu West
Responded 1 Nov 2018
Dear Chrispy, thank you for staying with us at Crowne Plaza. We are honored to provide you with a spacious and comfortable living environment and a perfect dining experience. Meanwhile, we will strengthen the training of employees' daily English and the maintenance of hardware facilities. Thank you again for choosing our hotel and you detailed review. Looking forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
AoifeCuRua wrote a review Sep 2018
Hume, Virginia137 contributions57 helpful votes
This hotel is located conveniently close to the Panda Research base. That does mean that it is not downtown. It serves mainly Chinese tour and business groups. The meal services are set up as buffets. We did not try the steak restaurant. The food is plentiful and quite good. Some of the dishes are excellent but overall the food is in the good to very good category. The staff was exceptionally friendly and helpful. Staff in all the hotels I have been in in China have been friendly and helpful but this place probably outshone the others on that aspect.

It's a little strange that there is nowhere to sit in the lobby. Apparently the public used to come in and sit to enjoy the air conditioning and so they solved that problem by simply removing all the chairs. So if you are waiting for your group there's almost no where to sit.

The rooms are quite large. The bed was excellent. The room service is outstanding. This is
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Date of stay: September 2018Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from SophieFanSF, 公关经理 at Crowne Plaza Chengdu West
Responded 26 Sep 2018
Dear AoifeCuRua, thank you for staying with us at Crowne Plaza Chengdu West. We are very honored to provide you with a good dining experience and excellent service level .And very happy that you have a happy memory cause of the spacious and comfortable room. Thanks for your comment, looking forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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