Favorite staff - Lynn, Edgar, Oscar, Luney, and the very young lady (spoke English) who attended to put room, and the older gentleman at night by the gate that helped us with the local bus information! They all took the time to speak English and explain information to us. Other staff finally got used to seeing us and were helpful answering all our questions using typing to explain information to each other.
We had an opportunity to meeting the manage Luz, a lovely woman who explained a lot about the island and how much work is involved to maintain a business on an island when most things are imported or even if there is wifi, it’s a luxury when it is working. You work with what you got when you have such a rewarding view of paradise!
Overall, this is a very busy hotel! Very cute hidden beach resort in San Andres. This is about 15 minutes drive south of the “downtown” that has a few higher end hotels and restaurants.
English is spoken here more than when we were in panama on our way to San Andres. Predominantly they speak Spanish and Creole here. The welcoming at reception by Daniela was nice and pleasant, she spoke English and was anxious to explain everything to us and answered all our questions with a smile. The rooms are generally not available until 3 PM though most flights like ours, arrive in the morning. They store your items and you can hang out at the beach or the restaurant. Edgar took care of you until your room was ready which was great!
Unlike the RIU in Cancun, there are plenty of beach chairs and you don’t need to fight for them or a spot on the beach. Our room was with a balcony, front and centre. So no complains about the view! Unlike other hotels, the beach was clean. One young guy does all the “landscaping” and he’s always working on something from the pool to the beach chairs to picking up seaweed on the beach. Any garbage was from disrespectful guests that got a look from me. A beach is part of our environment, we all have a responsibility to care for it, not just the hotel.
I feel Hotel Cocoplum isn’t a strong 3 stars as it is rated online. I would conclude Cocoplum is a struggling 3 star beach hotel. The rooms are in need of serious renovations. New paint, furniture, and bathroom upgrades. The furniture is all wood and the management tries to maintain the furniture for example by reupholstering what can be restored. Because the furniture is original,the bed is rickety! Cracked/busted bathroom tiles but we have been informed that renovations are coming up and things will look quite different probably if we were to return.
Takes longer to have a shower since the water pressure is quite low. It was explained this is due to the island’s dependence on rain water. All other water needs to be brought in. The patio doors have a make-shift lock. I recommend you bring a back up key it combination lock to fit it through the loops if you feel the need for peace of mind.
The hospitality room staff appear to work long hours. Only a couple of the girls we could tell took their job seriously. It’s unfortunate they pull the weight of the chatty ones not focused on work and each one cares for the room differently. I feel this is because if they know you do not speak Spanish, they prefer to keep their distance.
Linen and toiletries are decent on your first day only. You will find yourself always asking for more - if this is the case, make some time to speak with a manager and they will resolve this.
The hotel does not provide face clothes. I recommend you bring your own face cloth or a loofa and body wash. They offer laundry service, but not for underwear. So, bring enough! I googled for laundry service and there maybe two but it’s not worth hitting the road looking for it. The bath towels are actually nice.
It’s the beach towels that are VERY OLD and you only get one. We feel many of the people that visit the island are the ones that know about it. We saw some Europeans around the island. But most that vacation there we found are Spanish or from Brazil. Unfortunately these tourists may use odd sun tan oils that ruin the towels and will find the town are faded and discoloured. Half the beach lawn chairs are new. The other half have stains from aging. There are no umbrellas or palapas. So you need to get your seating under the palm trees if you need to be out of the sun. I am not a dog lover, there are many dogs here, but they stayed their distance from us so we had no issues with the dogs.
Breakfast is included, and the hotel is trying to improve their guest experience based on customer feedback. You may find you have to approach a server for attention if they don’t come to you. You help yourself to A LOT of bread items, some fruit, and the coffee. Looks like, hot milk is the substitute for coffee cream because this was similar in Panama.
The breakfast staff are very scattered and look confused everyday. Several times I’d be standing looking at any staff for help, they either walk away or I felt they pretended they cannot see me because they knew I only spoke English. If you see Luney or Oscar, they are amazing! For the included breakfast, you need to order your main course from a menu. The options are not many, and the portions are a little disappointing. TWO pieces of bacon were literally half of what we have in Canada. Perhaps this is how the bacon is sold since all their food is imported? You may also find yourself asking for salt/pepper, a teaspoon, and napkins! Asking for a coffee cup seemed to be a struggle for the servers. At lunch, the staff seemed only a little more alert. I work in food and beverage hospitality and many of these need help to realize the industry they have chosen to work in. So much can change if they took the initiative to give each other sections, put items on tables like salt/pepper that people keep asking them for, and visit guests on the beach taking drink orders... this would get them tips and they can get to know their customers!
The menu is the same for lunch and dinner. Nothing exciting. A lot of attempts at North American fast food. We learned to take the taxi to centro, which is the equivalent to downtown for them. There are more food options in their downtown, a lot of shopping, and places to walk and enjoy their harbourfront. We still preferred our Cocoplum hotel because there was less people and noise. The bus to downtown is ONLY 2400 paseos (stops outside the hotel) and the last bus back to the hotel from downtown is 8:00 pm. We tried to get a bus at 8:15 back to the hotel and people told us it was already late. A taxi to downtown is 17,000 paseos and return is 18,000 to 20,000 depending on the driver.
Based on the room quality and the included breakfast, we paid for what is expected for a hotel that needs to import most of their items. It’s not a 5 star hotel (advertised as a 3 star), but when you walk in, stroll through the paths leading to the restaurant and beach, this hotel is a hidden gem! Once the upgrades to the rooms are done, the hotel will be perfect! Hopefully the the young staff will appreciate their environment more and be ready with excitement to welcome guests from all over the world! We are in our next destination Cartagena, another 3 star hotel and it’s nice to be able to compare how much great customer service can make an experience so memorable!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC