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All You Need to Know About the Pool
at Cocoplum Beach Hotel

Pool & Beach (324)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... beach would be nice if there was not so many seaweeds. the pool is very basic and small. low maintained. hotels like this...
... living in the island. The Hotel has a great beach, swinming pool, and the restaurant is normal... i think they need to...
... “landscaping” and he’s always working on something from the pool to the beach chairs to picking up seaweed on the beach. Any...
Featured pool amenities
Outdoor pool
Poolside Bar
Pool / Beach Towels

Reviews that mention pool

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Navot C wrote a review Jun 2019
3 contributions
unfortunately, we had to wait 45 minutes for a room. then we had to spend 3 hours to change rooms and get 2 separate rooms instead of one. and paid extra.
the rooms are very low maintained and organized. very bad smell of wet. the shower is terrible and hardly possible to shower. the hotel is not clean. the food is very basic full of deep oil courses. the service is unpleasant.
we left after 3 days (planned for 7..) - and was charged for an extra night for late checkout although we alerted 24 hours in advance.
the beach would be nice if there was not so many seaweeds.
the pool is very basic and small. low maintained.
hotels like this should cost not more than 150.000 COP a night.
not for families!!
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Date of stay: June 2019Trip type: Travelled with family
Value
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Luz Milena D, Gerente at Cocoplum Beach Hotel
Responded 4 Jul 2019
We appreciate your comments, we regret that you had a bad experience in the hotel, we are in the process of remodeling our rooms. We recommend that we are a superior three-star country hotel, we are not a luxury hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
John R wrote a review May 2018
8 contributions1 helpful vote
This place is good but need more maintance, San Andres Island are overpopulated and its sea water and quality of services show it... i think San Andres must reduce the numer of people living in the island. The Hotel has a great beach, swinming pool, and the restaurant is normal... i think they need to improve the Restaurant because the food is very normal not an outstand as it shold be.
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Date of stay: May 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Luz Milena D, Manager at Cocoplum Beach Hotel
Responded 4 Jul 2018
For us it was a pleasure to have you staying in the hotel, thank you very much for your recommendation expect you back hopefully soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
monsieuramar wrote a review Feb 2018
Toronto, Canada71 contributions22 helpful votes
Favorite staff - Lynn, Edgar, Oscar, Luney, and the very young lady (spoke English) who attended to put room, and the older gentleman at night by the gate that helped us with the local bus information! They all took the time to speak English and explain information to us. Other staff finally got used to seeing us and were helpful answering all our questions using typing to explain information to each other.

We had an opportunity to meeting the manage Luz, a lovely woman who explained a lot about the island and how much work is involved to maintain a business on an island when most things are imported or even if there is wifi, it’s a luxury when it is working. You work with what you got when you have such a rewarding view of paradise!

Overall, this is a very busy hotel! Very cute hidden beach resort in San Andres. This is about 15 minutes drive south of the “downtown” that has a few higher end hotels and restaurants.

English is spoken here more than when we were in panama on our way to San Andres. Predominantly they speak Spanish and Creole here. The welcoming at reception by Daniela was nice and pleasant, she spoke English and was anxious to explain everything to us and answered all our questions with a smile. The rooms are generally not available until 3 PM though most flights like ours, arrive in the morning. They store your items and you can hang out at the beach or the restaurant. Edgar took care of you until your room was ready which was great!

Unlike the RIU in Cancun, there are plenty of beach chairs and you don’t need to fight for them or a spot on the beach. Our room was with a balcony, front and centre. So no complains about the view! Unlike other hotels, the beach was clean. One young guy does all the “landscaping” and he’s always working on something from the pool to the beach chairs to picking up seaweed on the beach. Any garbage was from disrespectful guests that got a look from me. A beach is part of our environment, we all have a responsibility to care for it, not just the hotel.

I feel Hotel Cocoplum isn’t a strong 3 stars as it is rated online. I would conclude Cocoplum is a struggling 3 star beach hotel. The rooms are in need of serious renovations. New paint, furniture, and bathroom upgrades. The furniture is all wood and the management tries to maintain the furniture for example by reupholstering what can be restored. Because the furniture is original,the bed is rickety! Cracked/busted bathroom tiles but we have been informed that renovations are coming up and things will look quite different probably if we were to return.

Takes longer to have a shower since the water pressure is quite low. It was explained this is due to the island’s dependence on rain water. All other water needs to be brought in. The patio doors have a make-shift lock. I recommend you bring a back up key it combination lock to fit it through the loops if you feel the need for peace of mind.

The hospitality room staff appear to work long hours. Only a couple of the girls we could tell took their job seriously. It’s unfortunate they pull the weight of the chatty ones not focused on work and each one cares for the room differently. I feel this is because if they know you do not speak Spanish, they prefer to keep their distance.

Linen and toiletries are decent on your first day only. You will find yourself always asking for more - if this is the case, make some time to speak with a manager and they will resolve this.

The hotel does not provide face clothes. I recommend you bring your own face cloth or a loofa and body wash. They offer laundry service, but not for underwear. So, bring enough! I googled for laundry service and there maybe two but it’s not worth hitting the road looking for it. The bath towels are actually nice.

It’s the beach towels that are VERY OLD and you only get one. We feel many of the people that visit the island are the ones that know about it. We saw some Europeans around the island. But most that vacation there we found are Spanish or from Brazil. Unfortunately these tourists may use odd sun tan oils that ruin the towels and will find the town are faded and discoloured. Half the beach lawn chairs are new. The other half have stains from aging. There are no umbrellas or palapas. So you need to get your seating under the palm trees if you need to be out of the sun. I am not a dog lover, there are many dogs here, but they stayed their distance from us so we had no issues with the dogs.

Breakfast is included, and the hotel is trying to improve their guest experience based on customer feedback. You may find you have to approach a server for attention if they don’t come to you. You help yourself to A LOT of bread items, some fruit, and the coffee. Looks like, hot milk is the substitute for coffee cream because this was similar in Panama.

The breakfast staff are very scattered and look confused everyday. Several times I’d be standing looking at any staff for help, they either walk away or I felt they pretended they cannot see me because they knew I only spoke English. If you see Luney or Oscar, they are amazing! For the included breakfast, you need to order your main course from a menu. The options are not many, and the portions are a little disappointing. TWO pieces of bacon were literally half of what we have in Canada. Perhaps this is how the bacon is sold since all their food is imported? You may also find yourself asking for salt/pepper, a teaspoon, and napkins! Asking for a coffee cup seemed to be a struggle for the servers. At lunch, the staff seemed only a little more alert. I work in food and beverage hospitality and many of these need help to realize the industry they have chosen to work in. So much can change if they took the initiative to give each other sections, put items on tables like salt/pepper that people keep asking them for, and visit guests on the beach taking drink orders... this would get them tips and they can get to know their customers!

The menu is the same for lunch and dinner. Nothing exciting. A lot of attempts at North American fast food. We learned to take the taxi to centro, which is the equivalent to downtown for them. There are more food options in their downtown, a lot of shopping, and places to walk and enjoy their harbourfront. We still preferred our Cocoplum hotel because there was less people and noise. The bus to downtown is ONLY 2400 paseos (stops outside the hotel) and the last bus back to the hotel from downtown is 8:00 pm. We tried to get a bus at 8:15 back to the hotel and people told us it was already late. A taxi to downtown is 17,000 paseos and return is 18,000 to 20,000 depending on the driver.

Based on the room quality and the included breakfast, we paid for what is expected for a hotel that needs to import most of their items. It’s not a 5 star hotel (advertised as a 3 star), but when you walk in, stroll through the paths leading to the restaurant and beach, this hotel is a hidden gem! Once the upgrades to the rooms are done, the hotel will be perfect! Hopefully the the young staff will appreciate their environment more and be ready with excitement to welcome guests from all over the world! We are in our next destination Cartagena, another 3 star hotel and it’s nice to be able to compare how much great customer service can make an experience so memorable!
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Date of stay: February 2018Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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Response from Luz Milena D, Gerente at Cocoplum Beach Hotel
Responded 26 Mar 2018
For us it was a pleasure to have you staying in the hotel, thank you very much for your recommendation expect you back hopefully soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chic C wrote a review Jun 2017
15 contributions11 helpful votes
+1
For the good:
My husband and I stayed in cocoplum for 4 nights in May and had an amazing time. I would recommend anyone to stay here no question! The location is amazing. The hotel has a beautiful beach meters away and a pool as well. We had a junior suite with an ocean view and it was totally worth the price. The room was spacious, with great AC and very clean. The bed was huge and comfortable. There are a couple very good restaurants like the grog and a couple others very close which had the most amazing fresh fish you will ever eat. The restaurant at the hotel is pretty good too and the pina coladas are to die for. There are plenty of sun chairs for everyone and you can rent jet ski and other water sports right at the hotel.

Needs improvement:
My husband and I definitely had issues with the wifi, but this is true with the whole island. The signal is not very strong during certain hours. The food in the restaurant is good but for excellent food, there are restaurants near by which i thought were better.
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Date of stay: May 2017Trip type: Travelled as a couple
Room Tip: Go for the junior suites, totally worth it!
Location
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Luz Milena D, Manager at Cocoplum Beach Hotel
Responded 12 Jul 2017
For us it was a pleasure to have you staying in the hotel, thank you very much for your recommendation expect you back hopefully soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carolina I wrote a review May 2017
2 contributions2 helpful votes
The hotel seems nice. They also offer other things for non-guest of the hotel. I took my mom for a massage. The installations are really nice. The hotel has a very tropical paradise vibe. Lots of green and flowers and a nice little pool. The beach is just righ there on front 500 feet walk. The massage tend is at the beach couple of feet away from the restaurant part. That was a little bit uncomfortable. You kinda have to get undressed in front of people. If you are okay with that I guess you won't have any problem. The massages therapists are lovely. Very nice and make good conversations. The offer in their website says Asian technique but in reallity it's just a very soft pressure kinda like Swedish but no pressure, only strokes. They wear plastic gloves which felt weird kind of rough on my skin since I was a little sun burned. If you are like me that I like deep tissue, nice and hard pressure, this massage is not for you. The price is okay so I didn't complaint about that. $90.000 COP.
The restaurant was maybe what gives to this review only 3 stars. I was told by the massage therapist that the guy in the restaurant was very nice but he was whatever. In general San Andres's customer service is O K. Like 40% good and 60% bad. Here was quiet bad. Unfriendly waitresses, very careless of the service. The food was bad. I got better dishes in San Andres for the same price or less. Very little and slamy piece of fish with only two pieces of platano and a salad. $35,000. Other places that had the same prices gave us a whole fish or if not a very well prepared piece. The calamari was fine and better price $28,000.
I hope this review helps somebody :) this is only my experience and perception.
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Date of stay: May 2017Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Luz Milena D, Manager at Cocoplum Beach Hotel
Responded 7 Jun 2017
Thank you for your review. Our hotel is a beach hotel, we have several food options so that the tourists can try and compare and choose to their liking.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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