I visited Pune from 02 to 06 January 2017 along with my family. We stayed in Sun-n-Sand Pune in Room 316 on third floor. The location of the hotel is good and is just 6 km from the airport. Pune Railway station was even closer. Since we were three persons, an extra bed was provided. We had reached the hotel at around 22:00 pm.
Front Office/ Reception: The staff at the front office was very helpful and well behaved. They had promptly handed over the key to me. Similarly, while checking out also, I did not have any problem and the process was completed promptly. Pick up and drop facility was provided to me.
The Room: The room was not very big but was sufficient enough to accommodate the extra bed. Writing table, sofa, side tables was already provided. Though balcony was there but it was closed and we did not have access to the balcony, as a result we were deprived of the outside view to a large extent. The room was facing the road and swimming pool. Four water bottles, electric kettle, tea bags (of different variety), Coffee and milk pouches were provided in the room. Every day the hotel also provided, on demand, complimentary fruits in the room. Soaps, shampoo, conditioner, dryer, etc. was also provided in the bathroom. The room and the bathroom were neat and clean. Beds were comfortable. TV with Videocon DTH was available in the room. WiFi was also available in the room. I was told that it is a 5* property. But I can say it should be a good 4* hotel.
Restaurant, Food and Room Service: Breakfast was included and we have to go to ground floor. Breakfast had variety of items – fruits, juices, south Indian, north Indian plus bread & butter, etc. Tea and coffee were also available. We had ordered for food in the room. The menu did not provide a good choice but whatever food we ordered was good. Room service was prompt.
The overall experience of my 4 nights stay in the hotel was quite comfortable. Staff was good and very cooperative. Thanks to the hotel staff which made my stay comfortable.
Pradeep Kumar Ratnaparkhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from GMSNSPUNE, General Manager at Sun-n-Sand Pune
Responded 9 Jan 2017
Dear Mr. Ratnaparkhi, Thank you for staying at our hotel and taking your valuable time out to review us. We are glad that you and your family had a comfortable stay here and liked our staff, room, amenities and hospitality services. Thank you for your compliments and appreciation. We will share your review with our entire team which will motivate them to serve our esteemed guests like you even better. I have noted your concern with regard to In Room dining menu. We will take necessary measures to improve the same. I look forward to welcome you again. Best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC