We had a really good two night stay at this hotel.
The room was large, clean and comfortable.
The shower was excellent and they provided lovely little toiletries.
The food was really nice and the service was very good.
I would recommend staying here.
My sister and I have just returned from a wonderful trip to India and spent 2 nights at this hotel.
From the moment we arrived to the moment we left, the staff could not do enough for us.
Just after being shown to our room, I called down to ask for extra milk to make a coffee, within minutes, a lovely man came to the door with a large supply of milk powder sachets and when he saw me wearing no socks and shoes, he went away and returned a few moments later with a pair of slippers for me and my sister!
The staff in the dining room were so helpful and friendly and very attentive, the food was delicious and always served with a smile
On our last day we asked for a late check out and was advised this would be £20, the lovely lady on the desk sorted this out very quickly for us. We went out for a while and when we returned, the Manager (cannot find the card with his name on) advised us that we would not be charged for keeping the room on! We were very touched.
Once we checked out the same gentleman allowed us to keep our Wi-Fi (this is usually disconnected once you check out)
Every single person we encountered at this hotel went above and beyond to welcome us and make our stay pleasant.
Our room was spotlessly clean and spacious and I would definitely recommend this hotel to anybody visiting Varanasi.
The excellent staff make this hotel absolutely fabulous.
Even though we were upgraded to a suite for our two night stay, the hotel is pretty down at heels. Rooms are dark and furniture needs upgrading. The restaurants are somewhat updated and the food was OK in both. We were told by the gift shop owner that the hotel had recently been bought. I hope the new owner will upgrade the rooms. It is listed as 5 stars and there is no way this is a five star hotel.
We stayed here, purely because The Taj was fully booked and this hotel had largely good reviews. We wish we hadn’t!
From the moment we arrived, the service levels were, at best, chaotic and disorganised, a Duty Manager at the hotel conspired with a local taxi driver to badly rip us off on an organised tour, our room was unclean and the entire experience was so bad that we checked out ahead of time and stayed elsewhere. A stay here is NOTHING like a Radisson group hotel, more like a crazy independently owned establishment.
This was my third hotel in Benaras in the past 1 month after Madin and Taj Ganga. Madin is a totally 'Indian' hotel, yet it was miles ahead of Radisson. Radisson is an international chain and here it is run by a bunch of Banarsi Babus and UP Bhaiyas in their typical dysfunctional and inefficient style. From booking an airport pickup on the phone to check in to breakfast to the Coffee Shop to wifi to the hotel facilities, everything is UP style. Only desis will understand what this means! When I called to book airport pickup, the guy on the Travel Desk could not communicate coherently. Fortunately the car was waiting for me at the airport. When I reached Reception, it was a chaotic zoo not knowing where was the line. Each person was bust handling multiple guests at the same time. There was no one to help carry the bags to the room and eventually I did it myself in an elevator that is not meant for more than 2 people. Yet, I saw 10 people crammed in there making it a serious safety hazard. Wifi is useless and as good as not there. The hotel caters to bus loads of Chinese and local Bhaiyas. Fortunately I did not seee the Bhaiyas at breakfast, but the Chinese were making a nice mess all around as they usually do wherever they go. Tables were not cleared and even though there were many empty tables, it took 10 minutes to get a clean table. I saw dirty plates being stacked near the liive dosa counter. There was no sign of any manager. Breakfast was an average affair after the grandeur of Madin and Taj. Yet, Radisson has the same tarriff as the other two! They also have the gall to charge Rs. 1100 for lunch buffet in a city that does not have a single proper road. The bathroom is the old style with a bath tub and plastic shower curtain. Yuck! The only reason I ended up here is because most of the other top hotels were booked for the dates due to Shivaratri. Stay away from here if you can or be ready to experience first hand what it means to be a UP Bhaiya and their culture.
And lastly, Saurabh M, please do not respond with a patronizing and canned response.