The Haven is a very scenic all-suite resort, conveniently located within minutes drive to the main Ipoh town. It is very family-friendly, has a nice pool, a children’s playroom equipped with a foolsball table, Wii, and board games; and also a well equipped gym and sports facilities.
We were there over the New Year’s Eve weekend. It was very kind of the Haven to upgrade us to 3BR apartments which gave the kids lots of room to play and interact with their cousins.
Special shout out to Senior Reservations Exec. Ms Lai Kuan. She was very prompt in her response when we first enquired about the accommodation and was most helpful to assist us in arranging for our rooms to be on the same floor and also assisted us in dining reservations within the premises. What was most awesome about her was that she went out of her way to courier back my kids’ water bottles which they accidentally left behind at the reception area when we checked out!!
Another person that we were grateful to was Mr Aven from F&B. He promptly set up a private area to host our extended family @Cuisines after he realised there was an internal miscommunication that failed to reflect our booking for New Year’s Eve dinner.
The housekeeping staff that we made contact with during our stay were very friendly and they were very efficient and thorough in their job. This resort definitely impress with their service level and attitude!
Me and my family of 5 stayed here for 1 night on our back to KL from up north. We booked the 3 bedrooms suite with the lake view.
There are many things to like about this resort. Firstly, the suite we stayed in was really impressive! Very spacious, beautifully furnished, good quality appliances, super comfortable beds, fast wifi and last but not least, the amazing view of the lake, limestone hills and the swimming pool. The 3 bedrooms suite includes 3 bathrooms; kitchen with refrigerator, microwave, coffee maker plus complimentary soft drinks, snacks and tea/coffee mixes; living area with dining table, sofa, coffee table and a big screen smart TV with multiple cable channels. There’s another TV in the master bedroom.
The staff were also very friendly and attentive. Starting from the security guard at the entrance gate, to the team at The Cuisines and even the guy who look after the pony, they were all very helpful and made us feel welcome.
The resort has many facilities - a huge swimming pool that caters for both adults and children; jogging track around the lake, fully equipped gym, badminton and basketball courts, ping pong and also a spa. I used the gym and my wife went for the spa treatments and we were both happy with the experience.
We had great time at this resort and will certainly stay here again as a family. Perhaps one area which can be improved is the buffet breakfast. After all the 5 stars services, rooms and facilities, the buffet breakfast turned out to be quite average if compared to other 5 stars hotels.
I visited The Haven with my family (wife and two small children) and commend the staff for their professionalism and attentiveness throughout our visit. From pre-check-in (I had some questions over email that the hotel responded to very well and promptly) to check-in (it was a busy weekend due to a sudden spike in visitors from KL), to the entire stay, this good service was consistent. I would like to thank Jeet in Cuisines in particular for going the extra mile and making sure my family and I were well taken care of and comfortable.
The lake, swimming pool and other facilities (gym, jogging track) are well maintained and kept the whole family occupied, and the location is nice and quiet. It’s a 15-20 minute drive to the city, and just a stones throw from the Lost World of Tambun theme park. Room itself was clean and very comfortable.
After the MCO we stayed here. We stayed in a 2 + 1 Bedroom Lakeview Suite. It's very big and comfortable for our family. What I love about it is the complete kitchen and the limestone views of the balcony and both of our bedrooms. I also like the bathroom suite because I can see my kids bathing in the bathtub through the glass as I lie in bed. The best is that there is a very large pool and has an infinity pool and a children's pool. There is also a hot spring pool and a jacuzzi. all amenities are complete like gym, children's playground, tennis & badminton courts. So here is the perfect place for a family vacation. The Haven Resort also ideal for corporate events and team building.
Stayed here for 1 night. Upon arrived the front desk receptionist is so welcoming. The room is super clean. The toilet, bed, kitchen, and the whole apartment is very very clean. Excellent for family stay. The room view facing the lake and the jungle is stunning.
Restaurant is very cozy. Due to the covid19, no buffet is served. Breakfast is al a carte. A bit disappointed but understood the current situation.
Gym is fully equip. Treadmill, elliptical, weights are well sanitised by gym staff. Gym is clean and well maintain.
Swimming pool is so big and good for swim. Kids area also provided.
Jogging or brisk walking area are provided with nice view.
Overall stay was happy and excellent services from the staff.