If I need to summarize my stay at Noordin Mews into one single descriptive, that word would be SENSATIONAL. But one sentence does not do justice to the experience we had so it is only fair that I elaborate further to accurately capture my experience on this marvelous property with my fiancé and golden retriever pet.
Noordin Mews is situated within a cluster of heritage buildings that likely have a history of at least half a century if not more. Its exact location is sandwiched between shop lots and its outside appearance does not give off that distinctive vibe of a traditional hotel. However, upon our entrance into the reception area, we were transcended into the colonial time of Old Malaya. The bygone interior was maintained in its most virtuous state. Equally praiseworthy is the common dining space, pool area, and room interior where the antique elements and modern decorations seamlessly fused to define a modern Peranakan building.
However, it is not the building that made our stay memorable. It was the staff and excellent customer service that we received that distinguished Noordin Mews from other hotels. The noble yet pleasant treatment provided by Belinda, Edric and Anung manifests the familiar warmth which I can metaphorically relate as close family members or friends visiting over Christmas and New Years. In addition, their attention to details and ability to anticipate our needs as pet owners on vacation exceeded all our expectations. With limited resources as a boutique hotel, the staff had gone above and beyond to ensure every aspect of our stay is taken care of. One example I could recall was when Edric would give his best effort to provide us a lengthy recommendation of the best street food or restaurant in town even though he was occupied with serving guests of another private event. At the end of the stay, the staff of Noordin Mews had not only become a family to us but also to our dog. This has to be a bespoke customer service of the highest standard, representative of the Malaysian hospitality that make connections between places and between hearts.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.