Nice spot but our room was infested with rats, ants and mould. There were food crumbs every and the fridge stank of rotten sambal.
This place would be amazing if they put some effort into maintaining it, or at least cleaning it.
We stayed in one of their tree houses and loved the experience. The resort is nestled in the jungle right on the coast and we saw a couple of proboscis monkeys swinging through the trees right in front of our tree house as well as an endemic Borneo skink on our balcony. We did the jungle hike to a nearby waterfall which was a highlight of our Malaysia vacation. The room also included breakfast and dinner making the price even more attractive. But don't expect modern 5-star accommodations, that's not what this place is about. Think of it as jungle camping but with a roof over your head, a toilet and air-conditioning :-). If you have the right expectations, this hotel is a good choice.
First the good: location fantastic, the only noise is the crashing of the waves, the insects, birds and animals in the jungle, the rain and thunder, amazing. I stayed in a treehouse and it was exactly what I wanted, a balcony surrounded by trees and jungle plants. My treehouse had a functioning A/C and a good shower with hot water. The jungle paths around the place are lovely and you will see amazing plants and wildlife.
The bad: oh lord where to begin? Basic training of staff would help, so that at least one person in the place knows what there job is; nobody seems to know what they should. Like others have commented I went to ask about activities, the reception staff knew nothing or told me that most of the activities weren’t available. One ventured to tell me best go somewhere else for what I wanted. The room is “cleaned” by that I mean they come and change the bedding daily, or just make the bed, they give the floor a bit of a sweep and the bathroom floor a once over. The room hadn’t had a deep clean or spruce up for years. I didn’t mind as I was prepared to rough it a bit, but let’s face it, these prices aren’t rough it prices in Asia, you can stay in the Hilton in Kuching for less than this. The cafeteria; If there are more than just a few guests staying they do buffet style, which is food at its most basic. If there aren’t enough people you can order a la carte, which is hit and miss, I’m guessing depending on which “chef” is working. Can be good, can be very average. During my stay, which was a long one, purely to enjoy the jungle, I ordered the same thing 4 times from the a la carte menu and each time it came it was completely different, meaning the “chefs” are just making it up as they go along. One night it was great, the other nights poor to abysmal. They don’t serve beer or any alcohol!! Let that sink in! What do you want after a long hot sweaty day except some good food and a cold glass or wine or beer. They don’t deliver on the good food and they seem amazed you might want a beer! Most of the treehouses are in a horrible state of repair, I think I got one of the better ones because of the length of stay, they look serviceable from inside but if you look across to your neighbor’s roofs you’ll see big holes, many missing shingles, trees growing from the accumulated leaf litter piled on the roofs. I thought the two treehouses next to me were uninhabitable from the look of them from the outside, but sure enough, come the weekend when they got a little busy, there were guests staying in them.
I stayed here 7 years ago with my girlfriend, for a few days, it was OK, and they served beer then. Nothing has been modernized or refreshed since except they seem to have spent all their profits on two large modern treehouses at the far end of the site near the second beach, they should have spent the money renovating their existing structures instead. If you want a day or two in the trees of a rainforest and don’t mind poor conditions, this place is great for a day or two. It’s way too expensive for what it is though.
Also, like other guests, I had my snacks and a whole box of sugar ransacked from my room by a squirrel, even though all the doors and windows were closed, the staff didn’t seem surprised when I told them, but obviously there are large holes in the rooms somewhere for them to get in.
Tl:Dr : great location, everything else very poor, and way too expensive.
My friend & I stayed at the treehouse for 3 nights. The cabin’s really cosy & blessedly, mosquito free. Water pressure for the shower is great too with adequate hot water. If there’s only 2-3 people staying at the lodging at any time, then meals will be ala carte - which thankfully, my friend & I got to enjoy for 2 days before more people joined & the meals became buffet-style which weren’t as great. In fact, you need to reach earlier just so you can catch most of the buffet. Kudos to the chef for the amazing meals we had there! For 2 days, our packed food (chips, cup noodles) were scavenged while we were out, leaving the room in a mess & the staff told us it was the squirrels so I advise anyone who stay here to keep all food locked in your suitcases. The transport was a complete rip off. Take everything, from the resort’s emails to the fee information, with a huge pinch of salt. The email to us told us it was RM40 per person per way from the airport to the resort. We asked the driver to stop us at the city center for a short meal, only to find out he charged us for that on the last day when we had to make payment. The price per person per way became RM80, twice the amount the email initially stated. So was the transport back to the airport, instead of RM40 per person, it became RM70. We also did a city trip & the price the receptionist told us was RM20 per person per way but on the last day when we had to make payment, it became RM70. When we brought this up to dispute the payment, the receptionist said the earlier fees were wrong & this was what the driver charged. Similarly, the fee back to the airport was because we took the transport after 4pm, which nobody told us would be more. In other words, they charge the transportation on the whim because when we disputed it, the receptionist refunded us back RM60. The entire journey to/fro airport & resort should have been RM80/person (2 ways) instead we paid RM150, nearly double that what was told to us. Also the ride to the airport was in a car with a passenger already inside, a complete stranger & when we asked the driver, he just said yes there’s another person but that lady did not drop off at the airport when we did. If this resort wasn’t in the woods, Grab or GoJek would have definitely been the best & cheaper option. In fact, maybe try that instead of getting scammed. The resort should stick to the prices stated to guests instead of allowing or even joining external drivers that they engage to cheat customers who stay there.
Room was fun as in a rainforest hut. High up with stairs. Not for elderly or disabled as no access. Food was very disappointing and did not vary much. Watered down juice, not enough fruit, and cafeteria food of the most basic kind. Salvation is by way of a 10 minute walk to the small hawkers corner in the nearby village opposite the sarawak Cultural Village. They serve great cheap food, hot and tasty with good prices. Ditch the included meals at Permai RR and eat out. Help with bags on leaving was non existant. Do the nature walk on your own and allow two hours. The evening night walk was excellent and the young female guide was knowledgable and professional.