All You Need to Know About the Rooms
at Sama-Sama Hotel
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Room/Suite (648)
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Guests1 room, 2 adults, 0 children
US$100
Free cancellation until 31/03/23
US$119
Free cancellation until 01/04/23
No prepayment needed
US$148
US$94
Free cancellation until 29/03/23
Hotels.comUS$119
PricelineUS$100
EtripUS$148
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Room review highlights
... this hotel if staying at the airport. A fabulous luxury suite that I wished I had more time to use. Bed was so...
... access via a buggy service to the hotel. We booked a premium room which is really good and very comfortable. Was able to get...
Nice room and super clean. They have a early morning breakfast buffet which is good for traveler on early morning flight. The...
Most popular question about the rooms
We have booked a room at samasama klia2 for 22 nd June- a layover for 24 hours.Should we pass through klia immigration and customs to board d the complementary shuttle service...
Answer from wfeo
May 2022 |
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Featured room amenities
See all room amenities (47)
Reviews that mention rooms
Write a reviewHighly recommend this hotel if staying at the airport. A fabulous luxury suite that I wished I had more time to use. Bed was so comfortable. Easy to access in the airport with a buggy to take you to it. Such a variety of food for a super breakfast.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Puti Amirah, Marketing at Sama-Sama Hotel
Responded 1 week ago
Dear Sunny, I am so grateful for your kind rating. Thanks for sharing your review with us and the community. See you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were in transit to Langkawi and wanted to break the journey. We have stayed here previously, great hotel located at the Airport with easy access via a buggy service to the hotel. We booked a premium room which is really good and very comfortable. Was able to get dinner upon our late arrival. Good service,nice staff. Just one comment Checkin took forever over 40 mins at 10.30 pm which we abandoned and went to eat and returned after.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Puti Amirah, Marketing at Sama-Sama Hotel
Responded 1 week ago
Dear Valuable Guest, thank you for your highlights on our services and on behalf of my team, I am sorry that we have taken your valuable time. We take note as an avenue of improvement to provide better service to our guest. Thank you again for your time and rating.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice room and super clean. They have a early morning breakfast buffet which is good for traveler on early morning flight. The frontdesk customer service representatives were very friendly. The only complaint I had was with the buggy driver. I missed my flight so I have to reschedule to a tomorrow flight with an added cost since that flight schedule was more expensive although it is a same type of flight. So it was not a total lost.
I was walking my way from KLIA toward Sama Sama. I called out the buggy driver about my way to Sama Sama. That person did stop and gave me a direction. The least that driver could do is to offer me a ride but that person didn't. That's my only gripe. I ended up with a Premier Superior King Sute since they ran out of other room. I didn't mind because I hadn't had any proper sleep for close to 40 hours + and good shower after a 3 days + flight. Too bad, I didn't get to enjoy the amenities since I arrived at midnight and left early in the morning. I don't mind coming back again next time because it is super close to KLIA1 and KLIA2. Please pay attention next time to a situation and give customer a ride.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Puti Amirah, Marketing at Sama-Sama Hotel
Responded 1 week ago
Dear Valued Guest, your short and sweet comments of recommending us indeed, flutter us! I am content that you find your stay was a comfortable one and hope to get to welcome you back in the near future. thank you for your highlights on our services. We take note as an avenue of improvement to provide better service to our guest. Till then, have fun and a good day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Dissatisfied with so called 5* hotel.
Stayed overnight. Initially, we were pleased when we located the buggy service in the airport as it was fantastic to be transported to the hotel via this method.
On arrival, having booked a few months earlier we had assumed we had paid for the room already. This was not the case, so we paid the full amount there and then. Receptionist was somewhat frosty in her manner….no smiles or nice chit chat such as ‘have you had a good journey’. Things like that make all the difference to tired weary travellers.
Room - terrible. We stayed in Room 0851. From the outset we were unimpressed- stains on valance sheet on bed base. Sofa looked like it had seen better days- shabby and stains on it. Carpet stained too.
The bathroom was shambolic. The shower cubicle was filthy around the base- mouldy grout & a shower door that did not fit well- extremely hard to close. When having a shower (which I chose to wear my plastic beach shoes in, given how grubby the cubicle was) the water leaked out of the cubicle onto the bathroom floor.
Using the hairdryer appeared dangerous, as plugging it in to the socket in the bathroom near the sink it was noted that the hairdryers power fluctuated constantly making me wary of using it. Unplugged it and dried my hair in the bedroom instead.
Minibar- locked throughout the duration we were there. We would have liked to have drinks from there, but felt like the hotel clearly did not trust all guests to use this facility. We could only assume that as we had paid for the room on our arrival, it was down to this (as the hotel did not have our credit card details - maybe they worry in case we did take something the hotel could then not take payment for??).
Lifts- terrible. Room cards needed in lifts to get to appropriate floor- these did not work. Initially, we thought it was us until we met several other disgruntled guests unable to get the lifts to work- clearly this is an ongoing issue (going off previous online reviews) but this hotel cannot rectify this!! We had to get out of one lift and try another.
Pool area nice, but getting a drink here proved difficult- we ordered two cocktails (expensive) and the bar guy told us he would bring them over. There were only 4 other guests around the pool-so overall not busy.over 20 minutes later, as we sat sweltering in the sun our drinks still had not arrived. We could see the bar from where we sat, and observed the barman chatting on the phone and basically doing very little. When the drinks eventually arrived, they tasted just like lemonade. No taste of any alcohol in them, and for the price we were not happy. On leaving, we asked the barman what he had put in them and he looked rather embarrassed asking did we not like it? My partner queried if any Vodka had been added, and we were then told ‘we’ll, not really. Well, only a tiny bit’!! What kind of barman is that, in a 5* hotel! Charging guests for alcoholic drinks (alcohol is dear in Malaysia) to then not put any in!!
Runway View on the 9th Floor- we noted this was an area where one could watch planes take off. To access this though, one has to go down to reception to get permission- given we were asked what floor we were staying on we sensed this was an issue. Staff looked awkwardly at each other, and asked why we wanted to go there. We were then told that the hotel was short staffed, and we would need escorting to the 9th Floor. After hanging around in reception, eventually a staff member was found who then took us up there. The overall experience though was marred, as we felt like second class citizens being taken up there and did not feel comfortable with the whole experience- needless to say, we didn’t stay there long. Why advertise this as a selling point of the hotel, if only certain guests should be allowed access up there??
Positives-
Food in restaurant was excellent, highly recommended and nice staff serving.
Slept well, as very comfy bed with lovely pillows.
Downsides-
On leaving early at 6am, the queue for buggy’s was long so we decided to walk back to the airport terminal
Overall, we were disappointed with our stay due to the poor quality of our room, and service received in some areas of this hotel.
As a hotel claiming to be 5*, this was not what we would expect from a 5* hotel in the UK where we live, but perhaps in Malaysia 5* relates to a lower standard, and less staff training maybe?
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Room Tip: Utilise buggy service if you can, as this is a great experience.
Avoid Room 0851, due to poor...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Puti Amirah, Marketing at Sama-Sama Hotel
Responded 3 weeks ago
Dear Louise, thank you for your highlights on our services and your thorough experience here with us. We take note as an avenue of improvement to provide better service to our guest. Thank you again for your time and rating.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
this review is about the (regular) sama sama hotel, located on landside. the other is called sama sama express, and you need boarding pass to access because it is on airside. it is also on a different terminal.
once touch down at KUL main terminal, go to Level 2. you will see a sign and button where you can press to alert the hotel of your arrival, and to request a complimentary buggy to transport you and your bags to the hotel via a skybridge.
service is great, room is spacious. bathroom could use better cleaning
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Puti Amirah, Marketing at Sama-Sama Hotel
Responded 3 weeks ago
Dear Valued Guest, thanks so much for giving us your take on how we are doing. I am glad that customers like you are having a great experience at our hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Questions & answers about the rooms
Wanderer07812633641 asked a question May 2022
Answer from wfeo
May 2022 |
There is more than 1 Samasama hotel in KLIA. There is one big one that is outside the terminal (though attached with a bridge). There is one that is within the terminal. I think it is best to check with the hotel that you have booked. If yours are within the terminal, you should not exit customs, else I think you will have trouble getting back in to stay for the night!
Answer from pheinze8
Sep 2019 |
I am sure they could do something for you. Only have to ask.
Answer from Resort819893
Feb 2019 |
The Club services stop around 7:00pm so I would say that it is not worth paying the extra.
Answer from Alan D
Feb 2019 |
The Lounge is open from 06:00 to 23:00 for tea, coffee and fruit juice with alcohol served 18:00 to 20:00.
Complimentary breakfast is served 06:00 until 11:00.
The lounge is on the whole very nice and quit exclusive, on the whole the experience is well worth the additional cost.
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