I cannot imagine a better way to decompress from the hustle and bustle of KL city life than going to one of The Saujana Hotel's Wine Dinners. My 3 tennis buddies and I attended their St Hugo Wine and Food paired dinners held at their steakhouse, Charcoal, last night and we had a blast. The dishes comprised of smoked duck, spiced rubbed ribs, coconut served Calamari, Grilled venison and rack of lamb to just name a few of my favorites of the night. The speaker Billy (from down under) guide us through our pairing very well and Shivanes and his team of expertly attentive staff took care of us and the rest of the room. But I have to admit I was very glad to see that not only was the food and wine superb, but that Saujana had some staunch regulars that genuinely enjoyed coming to their events and made us newbies feel right at home. Can't wait for the next one.
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Date of stay: September 2019
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 24 Sept 2019
Dear WineZen,
Thank you for taking the time to write a review! We are so glad to hear that you enjoyed the St. Hugo Wine & Food Pairing dinner. Our entire hotel team enjoyed catering to your needs as much as you enjoyed the event.
Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to The Saujana Hotel Kuala Lumpur in the future.
Sincerely, Uma PR Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice landscape with calm and peaceful environment. The room a bit old but good maintenance. My room without scenery, window just facing to the building wall. No balcony. TV without HD channel. Overall it is a nice hotel.
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 24 Jun 2019
Dear Castado,
Thank you for your review. We appreciate the time you have taken to share your feedback with us and we are glad to know that you had an overall enjoyable stay.
We have taken note of your comments with regards to your preferred room view and shall update your profile in our system so that we may be able to offer you a room with a nice scenic view on your next stay with us.
In the meantime, we look forward to welcome you back to our hotel again soon!
Warm regards, Uma PR Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Terrace Room which has open access from the room to Saujana’s beautiful landscape (we paid extra for this feature and its more secluded area vs other rooms).
Unfortunately the room was subpar.
The floor was still dusty. When we switched on the water for the tub, the water was brown initially so we had to clean the stains before refilling the tub. The bed had a spring jutting out. It was as though the room didn’t have a proper clean up prior to our arrival.
Thankfully the staff was friendly and the breakfast was decent. Otherwise I would have rated this 1/5.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 28 Dec 2020
Dear ruijianng,
Thank you for sharing your review following your recent stay with us.
We hope you enjoyed our warm hospitality during your stay.
Thank you for your constructive feedback. I sincerely regret to note of your less than satisfactory stay and your feedback on the room cleanliness and have been shared with our managers for immediate address.
Thank you for your kind patronage and we look forward to the opportunity to welcome you back for a more delightful stay, as we strive to serve you better in the future.
Kind regards, Pearly Ng PR Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Always love to come back to this place. Now the management has combined The Club and the hotel so service isn't as good. What a pity. It took us a long time to get our room because they did not tell us about the problem when we reserved. Our booked room was under repair. They were somehow very accommodating to find us a suitable and equivalent room. The view was not as good as we had hoped but it was OK. They really need to refurbish their rooms at The Club, they all look very tired and worn out! The breakfast at The Club has gone down in quality and quantity. Food and titbits at the Cocktail hour was fine and quite good. Still enjoyed this privilege. The staff is still very courteous, and helpful and they truly try their best to meet your requests. At the front desk if you have coupons from now on you need to use their app on your phone to use them. We normally don't download any apps on our phone because it takes too much space and every one wants us to use their apps nowadays! And if you don't, you can't use your vouchers! No compromise. That is too bad and not helpful at all. So we had to download the app, use the vouchers and uninstall the app. Not practical at all. Then we had no electrical power the the first night!!! So we both could not sleep well since we could not open any windows, it got real hot and uncomfortable. On our 2nd morning, we had breakfast at Charcoal because the choice at The Club is too limited and not very good! Not so practical since you have to walk quite a distance to Charcoal restaurant!
This time, the whole trip was a bit disappointing with the electrical problem, the choice of the room and the lack of choice at breakfast time at The Club. I beg the management to do something about it and bring back the best this hotel deserves, especially at The Club.
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Date of stay: February 2019Trip type: Travelled as a couple
Room Tip:Best is to ensure the room you booked for will be waiting for you! 4th floor facing the lake are...
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 3 Jun 2019
Dear Maitheng,
Thank you for your constructive feedback. We appreciate your loyalty and it has been a great pleasure for us to welcome you back to our hotel once again. Although you may have noticed several changes in terms of our business operations and management, please trust that we strive to improve and deliver our best to our guests at all times. One of the means in doing so is to properly manitain the upkeep and standards of our rooms in terms of cleanliness and maintenance at all times. Through the years, we are continually looking at where its necessary to maintain or refurbish rooms based on its condition and necessity. Additionally, ensuring the quality of our breakfast at The Club is never compromised and adequate is another area we strictly follow through.
While we understand the frustration you had faced with downloading of apps, we appreciate your compliance with the new system in place. However, we sincerely apologize for the challenges you had experienced with the electrical power during your stay and shall thus ensure that our Engineering team rectify any issues moving forward to avoid such similar occurence in the future.
Although disappointed, we thank you for your detailed feedback and please rest assured in knowing that we have taken your comments into account and will continue to improvise on our end.
We hope to have the opportunity to welcome you back for a better stay experience with us soon.
Sincerely, Uma PR Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Could do better with the room size and food choices, however it was a pleasant and nice stay. WE enjoyed it! Probably could be better if we had the room upgraded as per mentioned in the website (free room upgrade if booked through the hotel website). Very comfortable beds, complimentary baby cot was a nice gesture. Shower was tricky, sometimes it was hot, the next minutes suddenly the water got so cold suddenly.
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Date of stay: December 2017Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Responded 18 Dec 2017
Dear nurulaimi,
Thank you for sharing your positive review on your TripAdvisor following your recent stay with us.
We have check that your booking was made under the Weekend Steals and Deals promotion. To be eligible for the 10% discount and Complimentary Room Upgrade, guest will need to click on "Unlock Private Offers" during booking.
Our Engineering team has also checked on the in-room shower and have rectified the issue.
We are extremely delighted to learn that you had enjoyed your stay at The Saujana Hotel Kuala Lumpur, which is truly a hidden gem from the city with spacious and comfortable bedrooms and equally luxurious and clean bathrooms to match.
Our colleagues are dedicated to ensure your stay with us is seamless and impeccable and each creating a memory.
We are anticipating your next return to The Saujana Hotel Kuala Lumpur and we look forward to creating another memorable stay.
Yours sincerely, S. Kugan Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good day!! Thank you for reaching out. The rooms at the club wings come with Club benefits i.e. Cocktail Hour etc. Unfortunately, the Club wing is currently closed until further notice.
