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All You Need to Know About the Pool
at The Saujana Hotel Kuala Lumpur

Pool & Beach (26)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... helpful. Overall experience was good. The only downside is that the pool was quite dirty. Need to do more frequent cleaning.
... and the lake makes the view more incredible. The swimming pool was just OK, but they ran out of towels pretty quickly....
... Breakfast good. My baby really enjoyed the bath tub and swimming pool. Only the playground needs to be maintained and cleaned.
Featured pool amenities
Outdoor pool

Reviews that mention pool

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Edd_81 wrote a review Nov 2021
Petaling Jaya, Malaysia47 contributions37 helpful votes
My kids really love the place... the room was nicely decorated, it gave a nice ambience, beautiful resort in the city, delicious breakfast... definitely would consider to come again in future. Staff was friendly and helpful. Overall experience was good.

The only downside is that the pool was quite dirty. Need to do more frequent cleaning.
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Date of stay: December 2020
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Irwan H wrote a review Apr 2021
Kuala Lumpur, Malaysia20 contributions27 helpful votes
The hotel was undergoing renovation works and several types of rooms were not available. We were a party of 6 (3 adults and 3 children). So, we had to be separated into two Executive Deluxe Rooms in order to fit everyone comfortably. We were looking for a quiet weekend before Ramadhan, but surprisingly, there were a lot of guests and the weddings did not help either.

The hotel is beautifully surrounded by lots of trees and the lake makes the view more incredible. The swimming pool was just OK, but they ran out of towels pretty quickly. After an hour of waiting for the towels to be replenished (while we were in the pool), we ended up walking back to our rooms soaking wet because there was no one around to help us out, to even ask if we needed any help.

The rooms are newly renovated (I think). They are clean, but rather small. Beds are comfortable and clean, but could use new pillows altogether. The bathrooms are well lit with a big bathtub. I didn't enjoy the shower at all as the water struggles to maintain its temperature. I had to constantly tamper with the shower tap while showering.

Our rooms were located farthest from the lobby and restaurants, but that didn't bother us. The bell service was terribly slow, but given the current situation, I guess that's understood.

Overall, the stay was quite pleasant. The staff was friendly and helpful. I was, however expecting more from the price I paid for the Executive Deluxe Rooms.
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Date of stay: April 2021
Room Tip: Only the Executive Deluxe King Room has a door connecting to the Executive Deluxe Twin Room.
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This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
2 Helpful votes
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Response from Pearly Ng, Other at The Saujana Hotel Kuala Lumpur
Responded 5 May 2021
Dear Irwan H, Thank you for taking the time to share your feedback following your stay with us. I regret to note of your comments on the pool towel and shower temperature experience which have been shared with our managers for review to further enhance our guests’ experience. The negative impression reflected is much regretted as it is not our normal standard. It is our aim to provide each and every guest our warm Saujana hospitality and rest assured that our management has looked into the issues raised by your goodself. We greatly appreciate the breadth and depth of your observations and look forward to welcoming you back for a more seamless stay in the future. Sincerely yours, Pearly Ng Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
syeelasfrzl wrote a review Apr 2021
Kuala Lumpur, Malaysia1 contribution2 helpful votes
Overall ok. The hotel surrounding really calm. Check in process smooth. Not too many people even during weekend & cmco. Breakfast good. My baby really enjoyed the bath tub and swimming pool. Only the playground needs to be maintained and cleaned.
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Date of stay: April 2021
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Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
2 Helpful votes
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Response from Pearly Ng, Other at The Saujana Hotel Kuala Lumpur
Responded 5 May 2021
Dear syeelasfrzl, Thank you for sharing your feedback and I am glad to hear that you and your family had an enjoyable stay overall. We have noted your constructive feedback and will certainly review the playground maintenance in the near future. We greatly appreciate your kind patronage and look forward to welcoming your family back for many more memorable staycations. Sincerely yours, Pearly Ng Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dayanamuhamad wrote a review Mar 2021
1 contribution2 helpful votes
Overall experience is OK except for the fact that the lift (in block 3) is out of service and we need to use the stairs. Not able to use lift at block 2 because the access to block 2 from 2nd floor is flooded due to heavy raining on Satuday (evening).
The bath tub was not sparkling clean. It looks clean from my raw view but once it was filled with water, we can see dust floating.
Dust can also be found in the room, near the bedside table & lamp.
There was a tree falling during the heavy rain (saturday evening) at the pool and the management take some time to take care of it. Shd handle the issue before people start going inside the pool, instead of around 10am on Sunday.
But, I love the resort concept of the hotel. A good staycation not far from home. Might consider to come again soon as we love the pool ambience.
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Date of stay: March 2021
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Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
2 Helpful votes
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Response from Pearly Ng, Other at The Saujana Hotel Kuala Lumpur
Responded 6 May 2021
Dear dayanamuhamad, We are deeply gratified to know that you had an enjoyable stay experience with us. It is feedback such as this that lifts us to continue doing our best in serving all our valued guests. We have noted your feedback on areas to improve and have certainly made amends. Thank you for taking the time to share your positive stay review with us. We look forward to welcome you back to our hotel again soon. Best regards, Pearly Ng PR Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
blizz2015 wrote a review Feb 2021
Kuala Lumpur, Malaysia7 contributions8 helpful votes
relaxing and soothing experience at the vicinity of the town. Food served is at good quality and delight full. Staff are polite and helpful. good view especially the pool and lake view. Need some minor improvement in room features
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Date of stay: February 2021
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Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
2 Helpful votes
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Response from Pearly Ng, Other at The Saujana Hotel Kuala Lumpur
Responded 24 Mar 2021
Dear blizz2015, Thank you for your detailed positive review of The Saujana Hotel. We were elated to note that our services and facilities met your expectations and greatly appreciate you recommending us to the travel community. We are exceptionally pleased to learn you enjoyed the food and our staff took good care of you. Don't take too long to come back to The Saujana Hotel!! Warm regards, Pearly Ng Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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