Date of stay: April 2021
The hotel was undergoing renovation works and several types of rooms were not available. We were a party of 6 (3 adults and 3 children). So, we had to be separated into two Executive Deluxe Rooms in order to fit everyone comfortably. We were looking for a quiet weekend before Ramadhan, but surprisingly, there were a lot of guests and the weddings did not help either.
The hotel is beautifully surrounded by lots of trees and the lake makes the view more incredible. The swimming pool was just OK, but they ran out of towels pretty quickly. After an hour of waiting for the towels to be replenished (while we were in the pool), we ended up walking back to our rooms soaking wet because there was no one around to help us out, to even ask if we needed any help.
The rooms are newly renovated (I think). They are clean, but rather small. Beds are comfortable and clean, but could use new pillows altogether. The bathrooms are well lit with a big bathtub. I didn't enjoy the shower at all as the water struggles to maintain its temperature. I had to constantly tamper with the shower tap while showering.
Our rooms were located farthest from the lobby and restaurants, but that didn't bother us. The bell service was terribly slow, but given the current situation, I guess that's understood.
Overall, the stay was quite pleasant. The staff was friendly and helpful. I was, however expecting more from the price I paid for the Executive Deluxe Rooms.
Room Tip: Only the Executive Deluxe King Room has a door connecting to the Executive Deluxe Twin Room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Pearly Ng, Other at The Saujana Hotel Kuala Lumpur
Responded 5 May 2021
Dear Irwan H, Thank you for taking the time to share your feedback following your stay with us. I regret to note of your comments on the pool towel and shower temperature experience which have been shared with our managers for review to further enhance our guests’ experience. The negative impression reflected is much regretted as it is not our normal standard. It is our aim to provide each and every guest our warm Saujana hospitality and rest assured that our management has looked into the issues raised by your goodself. We greatly appreciate the breadth and depth of your observations and look forward to welcoming you back for a more seamless stay in the future. Sincerely yours, Pearly Ng Public Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.