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All You Need to Know About the Pool
at The Saujana Hotel Kuala Lumpur

Pool & Beach (26)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... see layer of dust and when wipe, it is all black. Swimming pool is open and there is no restrictions on how many people can...
... good. I like how peaceful the place is with a nice lake and pool view. The hotel is also surrounded by trees and maybe some...
... breakfast choosen by set provided. However, swimming pool is open without time limit. Swimming pool is beside the...
Featured pool amenities
Outdoor pool

Reviews that mention pool

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DraG0n20 wrote a review Dec 2020
1 contribution
Rooms are dirty, dusty and smelly. We can see layer of dust and when wipe, it is all black.

Swimming pool is open and there is no restrictions on how many people can go in. Even worst, the people were wearing normal clothes and not proper swim wear.

Smoking is allowed at the cafe / diner where the lobby located.

The place does not adhere to any CMCO SOP. Only the guest that is checking in will have the temperature checked.There was no checking for others. Furthermore, there is an entrance from parking where guest, visitors and anyone can free to come in / go out WITHOUT ANY TEMPERATURE SCAN. Furthermore, hand sanitizers were not made available thru out the hotel. We didnt see any cleaning / sanitizing works during our stay there as well.

We noticed that there were people quarantine (at the same building and floor as normal guest). When we asked, we were informed there were none. However, we do overheard the staff mentioned it as they were preparing the breakfast for this group. I am so shocked strongly think they should be transparent and inform all the guests. Moreover they should separate the guests and provide more stringent approach for those under quarantine.

I am really worried on the management of Covid prevention in this hotel.
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Pearly Ng, Other at The Saujana Hotel Kuala Lumpur
Responded 1 week ago
Dear DraG0n20, Thank you for sharing your feedback. We appreciate your time taken to share your comments. We would like to take this opportunity to humbly clarify there is a limit of 10 guests to the pool at any one point. This notification is stated clearly by the towel collection station. Our pool attendants are constantly monitoring this. We are strictly adhering to SOP set by the authorities, and rigorous cleaning and sanitizing are constantly carried out at high contact points. Hand sanitizers are always available throughout the property i.e. receptions and restaurants. We had guests who were self-quarantined in a separate block and floor, from our other guests and they are completely isolated from the public. Self-Quarantined guests are not permitted to leave their rooms throughout their quarantine period and are constantly monitored by our security personnel. Meals (contactless) are served to the rooms. Quarantine rooms are thoroughly sanitized and iodized to remove any possible remnants of microorganisms upon guest check out. Please be rest assured the health and well-being of our guests and colleagues takes top priority. We wish you well and stay safe. Kind regards, Pearly Ng PR Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Janine Diaz wrote a review Sep 2020
Kuala Lumpur, Malaysia9 contributions
+1
Overall experience was good. I like how peaceful the place is with a nice lake and pool view. The hotel is also surrounded by trees and maybe some monkeys? Haha. I encountered a monkey by the window but seems pretty harmless. Breakfast was also good - not a buffet but there were three sets to choose from (Saujana, Malaysian and Healthy set). The room was very clean, got basic toiletry stuff and coffee/tea. All the staff were friendly and accomodating. It's good that they are able to maintain the place even during this pandemic. I was really able to relax during my stay. Also, the hotel is just about 45 mins away from the city center so it was quite easy to go there.
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Pearly Ng, Other at The Saujana Hotel Kuala Lumpur
Responded 11 Oct 2020
Dear diazjanine, Thank you so much for leaving us this detailed review, your continued support is much appreciated! We are pleased to learn you enjoyed every aspect of your stay with us. We would love to see you at The Saujana Hotel Kuala Lumpur for yet another relaxing stay soon. Sincerely yours, Pearly Ng Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suraya S wrote a review Sep 2020
1 contribution
Nice & clean hotel. Fast & easy check in & check out. The receptionist is so kind helping us with our small issues. But can't remember her name. Malay girl with a short hair. Price is affordable. Due to pandemic, breakfast choosen by set provided. However, swimming pool is open without time limit. Swimming pool is beside the lake. Beautiful. Sweet escape. Satisfied.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Pearly Ng, Other at The Saujana Hotel Kuala Lumpur
Responded 11 Oct 2020
Dear surayas2018, Thank you for providing us with this amazing feedback, it is truly appreciated! You said it right, The Saujana Hotel is truly a "Sweet Escape". We are so happy to learn you had a stellar experience during your stay with us and we are looking forward to your continuous support and your next getaway! Sincerely yours, Pearly Ng Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nikkigrayson wrote a review Dec 2019
1 contribution
I stayed in Block 3 which was 5* - a colleague stayed in Block 1 which I would have been disappointed with. My room was clean and comfortable. The pool area is nice and the resort has a lovely relaxed feel about it
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Date of stay: November 2019Trip type: Travelled on business
Value
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from UmaM_PR, Public Relations Manager at The Saujana Hotel Kuala Lumpur
Responded 2 Dec 2019
Dear nikkigrayson We appreciate the positive feedback and take comfort in knowing that you had an enjoyable stay with us and an overall good and relaxing experience at our hotel. Thanks again, and we very much look forward to welcome you back to The Saujana Hotel Kuala Lumpur soon. Best regards, The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noel Charles wrote a review Jul 2019
Kuala Lumpur16 contributions1 helpful vote
spent 2 nights celebrating my wife's birthday..thoroughly enjoyed ourselves at the Senja & Charcoal restaurants and my daughter had a great time with the surroundings and the pool. Will definitely return.
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Date of stay: July 2019Trip type: Travelled with family
Value
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from UmaM_PR, Public Relations Manager at The Saujana Hotel Kuala Lumpur
Responded 1 Aug 2019
Dear Noel C, Thank you for taking the time to share about your recent stay experience at our hotel. We are delighted to know that you had an enjoyable birthday celebration with your wife and family. It makes us happy to have been a part of this joyous celebration and in creating a memorable experience for all of you. We would love to welcome you and your family back here at The Saujana Hotel Kuala Lumpur again very soon. Till then, best wishes! Uma PR Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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