We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

All You Need to Know About the Rooms
at Acappella Suite Hotel & Residences

Room/Suite (57)
Lowest prices for your stay
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
US$37
View deal
Hotels.com
Booking.com
US$39
View deal
Priceline
Expedia.comUS$37
HurbUS$45
View all 16 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Room review highlights
... at Acapella. I have booked for 3 nights here & choose twim room. I am disappointed with the front desk service which quite...
While commenting, I’m still staying at Acappella Hotel & Suite. I’m extending my stay here until 3 Sept 2022. I'm disappointed...
... the highway i’ve been staying here both on business and also my friend and family One bedroom suite to 2 bedroom apartments
Most popular question about the rooms
Hi, i'm about to book a room since i have some work to be done in Shah Alam, i'm going there with my partner, but both of us just got married so our marriage certificates are yet...
Answer from Nizam M
Dec 2019 |
You dont have to provide any marriage certificates, there wont be any complaint or raid unless the hotel management brought it up ...
Read more

Reviews that mention rooms

Write a review
Lisz wrote a review Oct 2022
1 contribution
First of all, this is my first time staying at Acapella. I have booked for 3 nights here & choose twim room. I am disappointed with the front desk service which quite impolite during our check in. And i cannot accept that we need to pay for baby cot at RM30/night. This is ridiculous as a good review hotel which charged us for baby cot which it is necessary for a family to ask for baby cot. The charges is expensive. During my 1st day also i need to ask for housekeeping to vacuum the carpet & remove the coffee table since it is not a well maintenance equipment.
The water heater In the room also not functioning well.

I called on my 2nd day to ask for something, but the fromt desk team (a lady) have answered me and talked very rude to me & tell me that she will call me back cause she have a customer at the reception at that time. I am so shocked to receive this experience & could not accept it. How come as a hotel you only have 1 person to deal with all things at a time. They also could not provide us extra blanket, comforter & pillow for my children. They said that they have full house at the time. But, as hotel, you guys need to have extra for customer use. And you cannot give us a silly excuse for your issue.

I chose the room with breakfast, but the choice of food very limited & the food is so-so. Plus they even charge my kids for RM15/day for breakfast with limited choice of food for kids. They only have 1 stall (egg station) and the person in charge also have less experience in giving good service at that station. Sometime the omelette is overcooked & sometime is not. Plus, they do not Have noodle or salad station as well. I could say this is a bad experience for me and family. However, the parking is good & well maintenance. But, it is not friendly for stroller or family that using wheelchair.

The housekeeping team is very polite & have good PR. They are better to compare with the front desk team. Please educate your team to talk politely to the customers. I hope the hotel could take this feedback & comment seriously.
Read more
Read less
Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 7 Oct 2022
Thank you for your feedback and we vey much regret your unpleasant experience particularly with the Front Office. This shall be paid careful attention as you have clearly pointed out. The rest of the issues raised shall also be looked into for the betterment of future guest experiences.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maimal Faiz A wrote a review Aug 2022
1 contribution
While commenting, I’m still staying at Acappella Hotel & Suite. I’m extending my stay here until 3 Sept 2022. I'm disappointed that I cannot maintain my room (903). Although next week will be my third week with Acappella, the front office said they couldn't upgrade my room and have to change to another room (the best part is still on the same floor). I have a lot of repacking to do, and with 5 years old daughter, a bit troublesome to some extent. If the owner is reading...Best Customer Experience to you, Sir!
Read more
Read less
Date of stay: August 2022Trip type: Travelled with family
Room Tip: Best place to stay!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 5 Sep 2022
We thank you for your review and are delighted that you find us a terrific place for family stays. We had time to investigate the issues you raised but in conclusion we truly regret that all room upgrades are not guaranteed and are only subject to operational requirements and availability, especially those made through third parties like Agoda. Having said that, we hope you would still consider us again in future and perhaps you could raise your requirements to us ahead of time.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jack L wrote a review Jul 2022
1 contribution
Very friendly have all the necessary things you need when far away from home clean comfortable he has a large car park is a easy find just after the highway i’ve been staying here both on business and also my friend and family One bedroom suite to 2 bedroom apartments
Read more
Read less
Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 31 Jul 2022
Thank you very much for your positive review, Jack L. We are delighted to hear that your experience with us was pleasant and that you would recommend us to others too. We strive to offer everyone a Home Away From Home experience and glad we could deliver that to you. Looking forward to welcoming you back again in future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ibrahim A wrote a review Jul 2022
Dammam, Saudi Arabia2 contributions
There is a construction work beside the hotel and it is very noisy inside the room. I tried to change the room but they want to charge me more money because all the rooms in the other side where there is no construction is a different category as they said.
Read more
Read less
Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 17 Jul 2022
Thank you for your feedback and we sincerely regret your unpleasant experience. We note that you had chosen our lowest room category to which all of these rooms face the construction site. The option to upgrade was indeed offered but was declined. It is regrettable that the construction just beside is beyond our control as its ownership is not the same as the hotel.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ym_onthego wrote a review Jun 2022
Kuala Lumpur, Malaysia64 contributions24 helpful votes
Staff were friendly. Room was spacious but bathroom cleanliness could be improved. Breakfast started early around 7am. Breakfast selection was simple. Free parking included and must validate ticket before exit.
Read more
Read less
Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Kevin Ong, Owner at Acappella Suite Hotel & Residences
Responded 8 Jun 2022
Thank you very much for your review. We are pleased to hear that you had an overall good experience during your stay with us. We do however regret the bathroom cleanliness and will certainly try to improve on that. Hope this would not deter you from a future experience with us.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456

Questions & answers about the rooms

PreviousNext
1