I just chek out from your hotel.. it is horrible and I don’t know how you guys manage it. Check in at 10pm yesterday with no staff to attained me.. just a security person that pass me the key. There is no tv channel in the room n i call up the hotel but the same security person answered the call and say there is no maintenance personnel to repair it.. further more I book the room with breakfast but no breakfast was served to me. I am very disappointed and shame on you guys of this kind of service provided. I understood of current RMCO situation we are facing right now.. but don’t do business if you guys are not ready.. I feel liked i being scammed by you guys.. this would be the first and the last Of my stays in your hotel..😤😤😤😡😡😡
Used to stay in this hotel several of times before, good hotel with awesome location and friendly staff. After MCO, we want to should out support for this hotel, so choice to make a reservation, once we arrival and found the lobby is closed, no staff or any signboard in there, we need to went down to door entry and find staff to make the check-in. Staff telling us, no facility will provide, we can't choice the bed and there is no room-service and even any technician, the room tv channel all shutdown, no pool (understand) no restaurant, even car parking no people take care at all.
If you Red By Sirocco, mentioned all above issue before we book, i am sure will not book with this 0 star hotel at all, KL have a lot of hotel can choice. Well, just a lesson for me, i will not support to this hotel or any hotel under this company anymore. I will advise you, do not follow the same mistake as me as well.
Location: KL city center, beside hotel have fee eatery including a famous hainanese kopitiam
Room: Spacious with balcony, great view, equipped with coffee machine!
Breakfast: located on top floor where the setup on evening as bar, high bar stool and table was not too comfortable.
Overall, value for money and would stay here again!
Sorry for my late review but we have been travelling too often. One of the hotels we love most. 10 months later and my husband still talks about Red by Sirocco. Large doors and we can step outside to the balcony. The real coffee maker in room. The next day the Housekeeper gave us 2 extra capsules knowing we drank coffee. Thanks so much. A huge room. New bed sheets. 2 face basins: I just love this. Good gym room. Cute outdoor pool. Simple buffet breakfast but for the room price I don't have a problem. Efficient and friendly Reception lady who gave us a room on 17th floor. Wonderful male Housekeeper who cleaned our room. We also stayed in Mercure KL Shaw Parade in this trip and love Red more. I also love that except when checking in and out, we just go straight to our room without passing through Reception Floor.
Horrendous Check in experience, rude, unfriendly and lack of information. Pre- arrival Communication with hotel was very lacking, ignored multiple emails and requests. Pool restaurant and bar not open 10:30-3pm. Laundry collection was a disaster, delayed and very expensive.
Room was great, very spacious with good facilities. Taxi driver organized from airport was fantastic. Check in staff, Putri was unfriendly and unhelpful, checkout out staff Lata was opposite and provided great assistance. There are many great hotels in KL, stay elsewhere.