Is Debit card accepted in your hotel for booking a room and other things. Is that compulsory we need to Cary a credit card if credit card not there what is the best option
Book this hotel through official website. Located at Pasar Seni LRT station (walking distance) and opposite hotel is Petaling Street, a landmark of Malaysia for visitors. Hotel room is a bit old but amenities is good enough. Next door has a good kopitiam with a lot of nice foods.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stayed for 2 nights. Room was clean and new. love the location which is near to Pasar Seni & Chinatown. also nearby Kotaraya Shopping Complex & Mydin Market. LRT and lots of public transport available.
Staff is very welcoming. Thanks to Syafina the reception girl. She is helping us a lot. show us some courtesy by suggesting where to go , where to eat , and many more. hotel is still new , so our check in process was so fine and fast. She's superb expert to the environment.
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Date of stay: May 2021
Room Tip:superior room is better
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Puti Amirah, Marketing at Pacific Express Hotel Chinatown
Responded 1 Jun 2021
Hi Mermaid, thank you for sharing your fantastic review of our Pacific Express Chinatown. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. I am conveying your compliments to our team and told them how much you like and enjoyed our hotel for their motivation and to keep and maintain the high standard and quality in all aspect include genuine in simplicity. See you soon for another enjoyable hotel experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel’s location is very good. Opposite Petaling street and walking distance to Central Market. Convenience store right in front of the entrance and Texas Chicken right beside the hotel.
The lobby not too big. The restaurant also located at the same floor. There are 4 lifts.
I stayed at triple room, it’s very big room. The bathroom also big enough. Toilet and shower room are separate which I don’t like. The space between toilet + shower and sink are wide and no door from bathroom to bedroom. They only provided shower + shampoo gel, glass, soap, sanitary bag, and mineral water. There are ironing station and water dispenser each floor.
The breakfast is good. Their sausage is good. There are cereal station (koko krunch and honey star), toast (with strawberry jam, peanut jam, and pinnaple jam), and coffee
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Date of stay: April 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown
Responded 23 Apr 2019
Dear yunitaefishy,
Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. I am conveying your compliments to our team. See you soon for another enjoyable hotel experience!
Hospitably yours, The Management of Pacific Express Hotel Chinatown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our recent stay at the hotel presented several areas for improvement. The staff, while committed, could benefit from additional hospitality training to enhance guest interactions. We noticed a distinct odor in the lobby area which was somewhat unpleasant. Additionally, the cleanliness of the hotel, particularly in areas such as the carpets and rooms, needs significant attention.
The parking facility also requires better maintenance for safety and cleanliness. We found the room's hygiene standards lacking, with evident dirt and an overpowering smell. In terms of value for money, considering the room's condition and the cost, there seems to be a disparity.
The hotel's location is commendable, situated in a convenient part of the city. However, it may not be the most accessible choice for guests with different abilities, as the absence of valet service can be a challenge.
Our experience with the breakfast service was underwhelming due to the limited selection and quality of food offered. The room amenities were quite basic, lacking essentials like bedside tables, lamps, and a fridge. We also encountered issues with inconsistent water temperature in the shower.
The housekeeping services appeared to need improvement, as evidenced by the condition of the bedsheets and the room's carpet. The soundproofing of the rooms could also be enhanced for a more peaceful stay.
While the reception staff made an effort to be welcoming, there seemed to be a general lack of warmth and attentiveness from the overall staff. The request for a deposit without clear justification and the pre-charge on our card were also points of concern.
Overall, while the hotel boasts an excellent location, the level of service and accommodation quality does not match the price. A stay at a more budget-friendly establishment might offer a more satisfactory experience. We hope this feedback is helpful for the hotel to make necessary improvements.
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Date of stay: November 2023Trip type: Travelled with family
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
DO YOURSELF A FAVOR AND CHOOSE ANOTHER HOTEL! I booked and paid a 7 nights 2 bedrooms stay through Booking. I chose the superior bedrooms and some other preferences such as "rooms next to each other - rooms with a window and natural light.." and I had to pay extra for these and I did. When we arrived to the hotel, the staff at first asked us to pay a certain daily "tax" knowing that I already paid everything INCLUDING taxes through Booking. Obviously I refused and I asked them to double check my booking and that everything is clear in there. Then when it came to handing us our rooms, they do it randomly without checking the preferences or the extra you've already paid, they give you whatever rooms they feel like. When we checked the rooms, one at first was okay and the other one had no window then we had to go again ask them to change it, they weren't happy about it but they did. When we went to the rooms, and checked them well we found the sheets STAINED and DIRTY, the carpet and the walls were disgusting for both rooms, we went down AGAIN to tell them that the sheets were dirty and that we'd like them to change it, they did but the new sheets were dirty AGAIN!! so we asked AGAIN for a change, the staff became irritated and didn't believe us so they sent the (i guess) person in charge to check with us. He checked the rooms and said that someone will come to change the sheets and that's when i expressed that I'm not satisfied in a very polite way and that I had paid extra for comfort.. you know what he said: "Where did you book and pay?" I told him that I did online through Booking and that i paid all the 7 nights already through booking and his answer was: "then you call the online people to help you. You should have paid us here." And from that point all the staff became very hostile to us, ignoring our Hellos and acting like they're doing us a favor by letting us stay in their hotel.
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Date of stay: July 2023Trip type: Travelled with friends
Room Tip:DO YOURSELF A FAVOR AND CHOOSE ANOTHER HOTEL!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
