Check in :
. So smooth. It just took only about 10 minutes
. All luggage sanitized again in hotel lobby
. The staff very professional
. Spacious++, toiletries is more than enough, cold air conditioner, WiFi very fast+
. 3x per day. Some of the food are excellent but some are not (to be honest). Some of the food, I even can't describe what is that food but generally so so.
. Food serving time: Sometimes the food came warm but sometimes not
. Daily routine collected bins
. Day 7 : Change all the linens but change by your ownself as you are still considered as PUS (Person Under Surveillance)
Check out :
. Going so smooth. Only about 5 minutes. Give back the room key, cut pink bracelet and SETTLE.
. In lobby : The staff name SHAHRIL & HUSAINI, very nice, kind person who is very professional and cheerful also who willing to help me in terms of assisting me during check out
Overall, i give 5 STAR for HOTEL ISTANA
Thank you so much for giving me the pleasant stay
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC