Date of stay: July 2020
Hotel Istana are having their RMCO promotion which is RM88 for room without breakfast. This is the best time to bring my kids to spend our weekend together! Check in was smooth, and all were explained well by Dahrin. Even though the counter was super busy because of weekend, but everything was in order and all the staffs were professional by acknowledging those waiting guests. The room was alright, but the main thing for us to enjoy our stay is because of the service from all the staffs! My kids were so happy as they can enjoy the facilities such as gym and swimming pool even there are some SOP that we need to follow. Breakfast was superb! The price are so reasonable as they served appetizing meals. Check out was smoothly attended by Shahril and Hamizah.
If you guys are looking a place for a quick stay-cation, i would likely recommend Hotel Istana!
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 10 Jul 2020
Dear nyukching Thank you for your support and for posting your review on TripAdvisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We know that you have many options when choosing where to stay in Kuala Lumpur. The fact that you have chosen Hotel Istana Kuala Lumpur City Centre is a great honor for us. I am glad to hear that we were able to delight you in all aspects throughout your stay with us. It was indeed a pleasure to have been of service to you. Please do visit us again soon! Thank you. Best Regards Noorazzudin Omar General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC