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All You Need to Know About the Rooms
at Windsor Plaza Brasilia Hotel

Room/Suite (141)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... of smiles”, makes you feel like an unknown person, even after a month long stay. Room service and cleanness impeccable.
... staff. Great food for breakfast and dinner. Nice fitness room, good pool (too cold hehe), it was a nice experience. I...
Large room and bathroom, very clean and tidy. Staff was very professional, welcoming and friendly. The breakfast was...

Reviews that mention rooms

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The staff at breakfast is the most courteous and kind of the hotel.
At the main entrance, a little bit of “I don’t see you”. One exception, Mr. Max.
No eyes acknowledgment from staff to your arrival. After my comment to the door bell that my taxi door was never opened, service changed 100%.
A little bit of “shortage of smiles”, makes you feel like an unknown person, even after a month long stay.
Room service and cleanness impeccable.
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Date of stay: August 2019Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from LucianoMax1, Supervisor de Recepção at Windsor Plaza Brasília Hotel
Responded 8 Sep 2019
Dear Cristina, Thank you for sharing your feedback about your stay, we are glad to note that you appreciated the service and the staff however we are disappointed to learn that you were not fully satisfied with some aspects. Guest satisfaction is of paramount importance for us and we take pride in the delivering the best service to our guest as this is what defines us. We are looking forward to see you again in the near future. Kind Regards, Equipe Windsor Plaza Brasília
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clean, organized, nice staff. Great food for breakfast and dinner. Nice fitness room, good pool (too cold hehe), it was a nice experience. I would recommend this place for those who want to have a break from their routine. Thank you!
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from LucianoM3614, Supervisor de Recepcao at Windsor Plaza Brasília Hotel
Responded 17 Jun 2019
Dear Paula, Thank you very much for staying with us as well per your comments. We are very happy our structure, staff and services made your staying more comfortable Will share your feedback with our teams. It's importante to us. Wishing you all the best, Windsor Plaza Brasilia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Large room and bathroom, very clean and tidy. Staff was very professional, welcoming and friendly. The breakfast was exceptional. The location is very good. Old, and it shows. Staff is most hospitable and endearing though, and it's easy to move around the city center (it's located in the planned "North hotel center", near the Esplanada). AWESOME breakfast!
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Date of stay: October 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from LucianoM3614, Supervisor de Recepção at Windsor Plaza Brasília Hotel
Responded 1 Dec 2018
Dear Guest, Thank you so much for taking the time to post your review. I am pleased you had such a lovely time in our Hotel and that the team here at The Windsor Plaza Brasília took such good care of you. We hope you will come back soon. Kind regards Windsor Plaza Brasília Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
was accompanying my wife who was staying at the hotel and the approach of the hotel employee was inappropriate, since the fact that I wanted to accompany my wife to the room was deducted as wanting to take some benefit from the establishment. In summary, i was able to stay with my wife at the hotel for only 10 minutes, otherwise I world have to pay a room rate. Very sad this situation.
After a mismatch of information, we were attended by Mr. Leonardo Monteiro, Hotel Manager. He was very attentive, polite and solved all our problems, so I would change my first impression of the hotel's attendance. In relation to the accommodations, are very good, comfortable and also highlight the great location of the Hotel. Thank you Mr. Leonardo for changing my first impression and I recommend the hotel to everyone wanting to stay in Brasilia.
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Date of stay: November 2017Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from WindsorP5, Gerente de recepção at Windsor Plaza Brasília Hotel
Responded 30 Oct 2018
Dear guest, We fell honored with your feedback, because according to our procedures, it gives us the opportunity to always improve our services and find the best way to fulfill all of our guests needs and provide the maximum comfort during their stay. Also, I would like to thank you for the distinguished time you spent telling us about your experience. We are glad to know that you had a good time here with us. We are looking forward to welcome you back at our hotel. Kind Regards Leonardo Monteiro Gerente de Recepção
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Interestingly, on the internet the Windsor Plaza and Windsor Brasilia, sister hotels, one on the south, the other on the north side, look almost identical. But they are not. I went for a meeting in Brasilia and these two were given to the participants as recommended options. I selected Windsor Plaza quite randomly and ended up staying there for one night.

The hotel was clean, the staff nice and the room actually quite spacious in a somewhat Spartan way, and it even had a balcony. However, the room itself was quite dark with the window facing another building. The A/C, while making a very loud noise, hardly cooled the room down at all. The bathroom, too, was equally bare bones.

Furthermore, the TV had a poor reception quality and not a single international news channel.

The lobby bar was closed for renovations, but I was told that I could get a glass of wine downstairs in the restaurant. This was a large space with white tablecloths, no windows and, importantly, no customers. It was a Sunday night, but not that late, and the place was the opposite of cozy and inviting. By the time I finished my wine, the elevator had been switched off so I had to climb the stairs to the lobby.

In the morning I moved to the WIndsor Brasilia where many of my meeting participants had settled. Apart from being a better hotel, the north side of the hotel sector is also more pleasant as a neighborhood.
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Date of stay: January 2018Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Luciano M, other at Windsor Plaza Brasília Hotel
Responded 1 Feb 2018
Dear Mr. Uitto Thank you for taking the time to write this review about your experience at our hotel. I am sorry that the hotel did not meet your expectations and that you encountered inconveniences during your stay. Your treatment does not sound like the Windsor Plaza Brasília standards of which we are usually so proud, which is why I will follow-up on this matter with the entire team. Kind regards, Windsor Plaza Brasilia Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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