The staff at breakfast is the most courteous and kind of the hotel.
At the main entrance, a little bit of “I don’t see you”. One exception, Mr. Max.
No eyes acknowledgment from staff to your arrival. After my comment to the door bell that my taxi door was never opened, service changed 100%.
A little bit of “shortage of smiles”, makes you feel like an unknown person, even after a month long stay.
Room service and cleanness impeccable.
Clean, organized, nice staff. Great food for breakfast and dinner. Nice fitness room, good pool (too cold hehe), it was a nice experience. I would recommend this place for those who want to have a break from their routine. Thank you!
Large room and bathroom, very clean and tidy. Staff was very professional, welcoming and friendly. The breakfast was exceptional. The location is very good. Old, and it shows. Staff is most hospitable and endearing though, and it's easy to move around the city center (it's located in the planned "North hotel center", near the Esplanada). AWESOME breakfast!
was accompanying my wife who was staying at the hotel and the approach of the hotel employee was inappropriate, since the fact that I wanted to accompany my wife to the room was deducted as wanting to take some benefit from the establishment. In summary, i was able to stay with my wife at the hotel for only 10 minutes, otherwise I world have to pay a room rate. Very sad this situation.
After a mismatch of information, we were attended by Mr. Leonardo Monteiro, Hotel Manager. He was very attentive, polite and solved all our problems, so I would change my first impression of the hotel's attendance. In relation to the accommodations, are very good, comfortable and also highlight the great location of the Hotel. Thank you Mr. Leonardo for changing my first impression and I recommend the hotel to everyone wanting to stay in Brasilia.
Interestingly, on the internet the Windsor Plaza and Windsor Brasilia, sister hotels, one on the south, the other on the north side, look almost identical. But they are not. I went for a meeting in Brasilia and these two were given to the participants as recommended options. I selected Windsor Plaza quite randomly and ended up staying there for one night.
The hotel was clean, the staff nice and the room actually quite spacious in a somewhat Spartan way, and it even had a balcony. However, the room itself was quite dark with the window facing another building. The A/C, while making a very loud noise, hardly cooled the room down at all. The bathroom, too, was equally bare bones.
Furthermore, the TV had a poor reception quality and not a single international news channel.
The lobby bar was closed for renovations, but I was told that I could get a glass of wine downstairs in the restaurant. This was a large space with white tablecloths, no windows and, importantly, no customers. It was a Sunday night, but not that late, and the place was the opposite of cozy and inviting. By the time I finished my wine, the elevator had been switched off so I had to climb the stairs to the lobby.
In the morning I moved to the WIndsor Brasilia where many of my meeting participants had settled. Apart from being a better hotel, the north side of the hotel sector is also more pleasant as a neighborhood.