I am confused about the negative reviews here?! My family had a wonderful time at this resort! Upon arrival, the receptionists knew that I did not speak Portuguese, so they brought an English speaking gentlemen to assist in check-in. It was a typical all-inclusive deal - three main meals with certain beverages being excluded. We also made reservations at the Italian and Japanese restaurants; both were fantastic! Overall, the food selection was great for us as we are pescatarians, and there was a lot of fish and vegetarian options along with the other meats. There are bars that offer food outside of the three main meals also.
The rooms were smaller than American hotels, but I expect that when traveling internationally. The room was clean and modern; we stayed in Villa 12 so we were a little far from the main pools and beach. We LOVED that because it is really loud during the day closer to that area. There is 24-hour shuttle service, but honestly, it is not that far to walk to the main areas. There were two smaller pools near our villa also. The Santinho beach is beautiful and right next to the resort, and the beach workers will provide chairs and umbrellas for you. During the time, we were there the water was pretty tough for general swimming, but just down the beach there is a public portion where swimming is better. Also, there are vendors that sell all sorts of items, but they are not pushy or rude at all.
I didn’t use the kids’ club, but we saw lots of fun activities happening all over the resort with various groups of children. I believe that kids under a certain age stay free also if that is important. Also, I speak decent Spanish so navigating the facilities or shuttle service was a made easier because the languages are similar.
This would be my only critique is that the activities are written in Portuguese, so it might be useful to have the communication boards also be in Spanish and English also.
Overall, this experience was pleasant, relaxing, and everything we wanted for the Christmas holiday.
The resort is very big. It has a very good infrastructure despite being old. The room was clean and very comfortable (it had bedroom, bathroom and a small living room with a kitchen).
The staff was very kind in every interaction I had with them.
The only complaints were about the food, which was the standard for all inclusive hotels (lots of fried food and machine beverages), and the pools were usually too crowded.
Also, as Florianópolis is not so hot as the northeast of Brazil, stay all day at the beach or at the pool may be not so good, so the hotel could improve its playground so kids could have something else to do.
Stayed here during a meeting in August 2019. The location is beautiful, a brilliant 3 km nearly private beach! The rest of the hotel is average (3 stars, that’s why I gave a score of 4). The hotel is a mix of a hotel and some villa’s. I stayed in a nice sized room in the International hotel. I think it was very modern 20 years ago, but now the interior and decoration, etc is run down quite a bit. It is clean, personnel is very friendly. Food is okay (not bad, not great). The property has a lot to do; tennis, football, golf, kids club, pools, spa, etc. All in all you can have a nice time here, but if you’re looking for more upscale / luxury, go elsewhere.
This is a unique place at Florianopolis island to stay some days. A nice beach and a beautiful resort with good infrastructure. Depending were you stay on the village, you need to walk a lot or wait for the vans to go to the restaurant, beach or pools, so ask for the lower number villages if you want to stay close to the beach and restaurant.
I stayed here for 6 nights in November 2018, with my husband, my grown up son, my sister and brother in law. This was our first time to Brazil. We came for another sons wedding in Brusque, where we stayed for our first 6 days. We took a 3 bedroom apartment, it was lovely...much better than the photos showed. We got a sea view apartment in Villa 1, the view and location are spectacular. The only thing I hadn’t realised when I booked for us all was that there are only 2 bathrooms, not one per bedroom as expected. I don’t believe this was explained in the details,but I could be wrong. It wasn’t too much of a problem as my grow up son shared with us. Might be more of an issue if it 3 couples sharing, so bear this in mind. Apart from that the only criticism about the apartment...and this is very trivial... is that there was not remote control for the main TV in in sitting room. We reported this but although we were told someone would come and sort it out, no one ever did.
The food was of a high standard and plenty of choice. There are 3 restaurants you can book at in addition to the main buffet restaurant. We didn’t try the Japanese one, but the Italian was good...excellent pizzas. And we particularly liked the International restaurant eating there twice.
The staff we encountered were (apart from one very officious, unhelpful one in the main buffet) excellent and very helpful considering we spoke no Portuguese and most staff don’t know much English, if any. Would particularly like to praise Patricia, in the main buffet, who does speak very good English. She helped us on several occasions. Wesley in the International restaurant, he is a complete joy. Matheus in the Italian and Macon in the buffet who in spite of no English couldn’t have been more helpful on our first night.
The resort seemed mainly to target families and groups. It is a very good standard and has lots of facilities. The only thing we felt it could benefit from is a comfy lounge bar for pre or post dinner drinks.
The pools are lovely, our favourite was the infinity pool as it was more peaceful than the other big outdoor pool which played loud music all day. The beds and pillows were very comfortable and there was lots of hot water for showers. Would deifinitely come here again.